Samsung DLP White dots all over TV screen

OK folks...here's my story...last week I noticed FIVE white dots on my HLT6176SX/XAA 61inch TV screen. I googled the problem and saw 100's of posts about the white dots. I went to the official Samsung website and did a live chat with a rep. I stated that I saw 100's of posts by people with the same problem and that I read it was a factory defect with the DLP chip and even though my TV was four years old and out of warranty, I wanted it repaired FREE because it was a known defect. Of course the rep stated that they had "no knowledge of this issue" but they would arrange for a "one time courtesy call". If the repair needed was for the DLP chip, there would be no cost to me. If there was another problem, I would have to pay a trip charge and would get an estimate to do repairs needed. I felt VERY confident it was the chip problem and agreed. I got a call from the nearest Samsung authorized repair place the next day and the tech left here about an hour ago. YES, it was the DLP chip issue. He replaced the defective chip, told me I had just over 8000 lamp hours and would need to change that soon, put everything back, gave me a copy of the service ticket and I gave him a nice tip :-) So, my advice is BE FIRM with Samsung, tell them you know all about the defective DLP chip causing increasing amount sof white dots on the screen and insist they set up a courtesy repair for you!!

Samsung does not stand behind their product. I have a Samsung HLT6756W and am having the same "white dot" problem as many others.  

 

I spent hours with Samsung chat representatives (ticket number 510321555 and was, finally, assured Samsung would step up and replace the bad chip at their expense. But then Samsung reneged on their promise. Samsung claimed that while Samsung is aware of the white dot issue, there is no record of my particular Samsung DLP TV, HLT6756W, having any white dot issues. Well, I’m not OK with this. Samsung needs to step up and do the right thing, i.e., replace the bad chip at their expense, just as they originally promised. 

 

For me, it’s not just about the money involved to fix the problem; it’s the principle. Samsung is aware of the white dot issue and to lamely relinquish responsibility like they have is deplorable. So I registered a domain name, samsungsrvicesucks.com, and unless Samsung steps and makes this wrong right, I will do my part to spread the word that they are not a trustworthy company to do business with. 

 

Samsungsrvicesucks.com will include hyperlinks to all users with same white dot problem, along with an online petition. If support is significant, perhaps a class action lawsuit can get launched.  

 

If we allow companies to behave badly, they will continue to do just that, behave badly. Samsung needs to be held accountable.

Samsung White Dots! 

Its a model HL-S5086W, like evryone else I will never own another DLP anything, samsung or any other brand. I just replace the lamp about a month before the dots appeared, though it was a dirt problem so I cleaned everything I could, still have a whole bunch of white dots. Guess I am going to give samsung a call and see what happens. A 50 inch piece of junk with white dots,

I purchased a 56" Samsung DLP television 4 years ago and recently it started developing the white dots. After researching online and reading all the different situations online I had pretty much resigned to the fact I owned an expensive wall ornament. After reading comments on calling the Customer Executive Line I gave that a try only to find that Samsung had put a recorded message to call 1-800-Samsung. At this point there was nothing to do but call this number. Called on a Thursday afternoon late, the representative took my information and told me they would do a one time fix for free if the problem was the chip that caused the dots. If the problem was not the chip I would be responsible for the service call and repairs if so decided. Then she told me a service person would be in contact with me in 48 hours or less. The service man contacted me within 24 hours and ask for some pictures emailed to him to confirm the problem. After he received the pictures on Saturday, confirming the issue, he said he would order the part and contact me afterwards. Tuesday of the next week he contacted me and came that evening to repair the television. I called on a Thursday and had my unit repaired by the next Tuesday. I feel that Samsung put forth every effort to correct the problem and did it with amazing speed. Five days with a weekend included is a remarkable effort.

I'm also in the same boat, or should we say Ship, but worse. I'll never recommend a Samsung product to anyone. My HLT6187SX/XAA lost it's Sub SMPS power supply BP96-01726A after two years from bulging captors. I replaced the matchbook sized Red LED BP07-00087A a year later. My white dot syndrome started 3 1/2 years in, and I just lived with it. While researching the simple DMD/DLP replacement 4719-001997 and considering to do it some day, the whole thing died. I was anticipating the main power BN44-00192A but after confirming all the voltages, it turned out to be the main board BP96-01833A with all the audio and video inputs. I'm not sure I want to put another $340 in to it. Maybe we owe Samsung something for teaching us how to repair TVs

Posted On pissedconsumer.com and more sites to come! reply to Rick I just called samsung and was told sure we will be happy to do a one time no cost to you, fix for the white dots. So how did you get the service call labor at no cost? Then I was transferred and was told and it will only cost you the labor and service call. About $200, I was told it is no cost fix for a known problem, I asked for a supervisor, was told all out to lunch after 4pm sure they are but will call me back in 30 minutes in the mean time I can transfer you to the executive C/S I got Bridget, I asked, Bridget how is this a no cost to me fix, if I'm having to pay a service call and labor, for a known problem? Bridget then said what did I mean by a known problem? Really, I asked her if she was joking about it not being a known problem.Try Google. So Bridget let me explain what a known problem is! It is problem that two or more people know about. And since this seems to be a problem with this make of TV and I now find there was a class action Law suit, Bridget trust me this is a known problem, and do not tell me that Your company is doing this as a one time favor to me! The favor your company could have done was when I called the first time months ago, been told then that a class action law suit had been filed and settled, and that the TV would be fixed. No I got needs a new bulb, Ok ok the salesman told me after so many hours I would have problems with picture and need a new Bulb. Or maybe a letter from Samsung telling me about the class action suit or a KNOWN problem with the TV. No much better this way to have a loyal customer decide SAMSUNG PRODUCTS will not be bought or brought into my house again. And as the ones that do fall apart they will be replaced but no where on them will they say made by SAMSUNG! And now I have to go to lots and lots of other bad company sites and warn people if you buy Samsung they will not stand behind defective products. Oh and I called at 3:19 pm it is now 6:39, I can tell time and it has been way longer than 30 minutes for my call back! If your company had more Honor I might have wanted to work for you 2 and a half hour lunch sounds great, but nope not a good company to the ones really paying for that long lunch.

Fixed x 1 now lamps out had 2 big white dots before the lamp went I will NEVER buy samsung anything ever again , forget this dlp crap.

My last post I said that it was fixed out of warranty but what I meant that they did not charge me for the repair. Tell them you will put it out for the trash and they might listen. I would have never known about these fix it for free deals without google.

I had my Samsung DLP 50 inch for about 2 years, When dots started on the screen I waited until they got real bad, about two months. I knew it was out of warranty so I headed to WalMart and purchased a new 42 inch sanyo LCD for $459. The Samsung stayed on the floor in the closet for about eight months. One day I am using google to see why it did this. Looks as if many people with DLP,s had this problem. I called just to give them a piece of my mind and told them I would put it out in the trash this week and buy another TV but not Samsung or a DLP. She sent someone to my house and they fixed it within a few days out of warranty. I then removed Samsung from my blacklist. They went out of the way to fix it and now its in use at my store front with netflix. I guess when the bulb goes bad it will be headed for the trash as I will purchase a new LED as we also trashed our Mitsubishi 65 inch when it was 2 years old. Folk due yourself a favor and don't get a DLP no matter how good the picture is. They are total garbage and you will always need a repair man. I still have an 10 year old Magnavox LCD that works fine as due my old IBM laptop Pentium 1 that still has a good LCD screen although the software is old.

It's pretty amazing to me that Samsung seems to be very subjective in terms of dealing with this "white dots" issue. 

Just before Christmas I called the 1-800 number in my manual to see if I could get Samsung to help me with getting my 50" DLP fixed. There was not even a hint of hesitation about Samsung arranging to fix my tv - at no cost to me. The rep did say this was a "one time" repair. By the way, my tv is over 4 years old. 

It took a couple weeks, but a guy showed up in a vehicle with the Sansung logo on it and performed the repair. Took him about 45 minutes. 

Based on the negative experiences others have had, I guess I really lucked out.