Jun 19, 2008 Samsung Electronics complaint |
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I Bought a Samsung mobile phone model SGH-G800 about 6 month ago for £220.00, I had the phone 3 months and the bulb for the flash went. So I phoned Samsung as it is a manufacturer fault on 0870 726 7864 then option 1.
My Samsung customer number is 2102484446. They said as the phone has a 24 month warranty it will have to go away for repair.
So sent the phone away to the repair centre Ref: 1709765 -no.01295662113
Phone came back 2 weeks later saying fully repaired & tested (have all the letters as proof) turned it on nothing had been done apart from setting the phone back to default. All they have to do is change the bulb for the flash and press the button and see if it flashes.
So I phoned Samsung again they said nothing they can do and I would have to send it off again labelled the fault on the camera for the engineer. Sent it again repair centre Ref: 1756777 no.01295662113
Came back 2 weeks later, saying fully repaired & tested, this time they haven't done any thing my personnel wallpaper is still on it, and more faults have arose including the original!!
Phoned Samsung said nothing they can do it will have to send it off again! the guy on the phone said that it has to be sent off 3 times before they will consider a replacement/investigating, as it states in Samsung warranty (I've looked through the warranty says no such thing).
I asked for the reports of what the engineer did and they wouldn't tell me or send it to me (as they have done nothing)
I've had to buy another phone because I've been so long with out a phone. As it is under warranty and Samsung cant repair am I not entitled to a replacement?
i am currently awaiting to send my phone off for the 3rd time, and I could bet money that when it comes back in two weeks time it will still be broke. Please help
Lee Farish
19/06/2008
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