Anonymous
map-marker Westfield, New Jersey

Insurance for phone

Really bad . Im not happy with Samsung because they not covered my folder 3 that why Im not Recommending the store no one ..
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Anonymous
map-marker Baldwin Park, California

Over charged

I have been calling to fix this groblem being charged over year Samsung election Ive been charged 9.99 for this
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Eller Soa
map-marker Edison, New Jersey

Bad product

Samsung Electronics - Bad product
We have four doors refrigerator from Samsung having problem on Ice maker Jamming frequently and leaking Any one help us to solve this problem
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Pros:
  • Always have loved all samsung products
Aldrin M Dqq

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Verified Reviewer
| map-marker Dasmariñas, Calabarzon

Paid online order from Samsung.ph still undelivered after more than a month.

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We've been a loyal Samsung customer for almost 2 decades and this is the first time that we experienced this terrible customer service. We were convinced by their good marketing strategy ; offering discounts for the Samsung Z fold 4 accessories upon preorder and participating in the launch promotion of Z fold 4 series(early bird promo/handraiser).

The phone is way too expensive but we still purchased because we trusted the company and its products but turned out to be very disappointing experience after purchase. We felt like we were scammed because after we already have the device, the accessories (galaxy buds 2 pro & z fold4 standing cover with pen) we ordered online were not delivered even if we already paid them. Another sad part is that they don't seem to care. Combination of different vouchers were used upon placing the order that gave us a huge discount amounting to 15,893php which they never mentioned replacing.

Instead of addressing the issue by delivering the items, they kept requesting us to cancel our order and asking us details of our payment including card numbers without any valid reason. We were very patient, we spent time calling them, we went back and forth to the store (opted pick up location) to check if its already there. We had also followed up a lot of times through Samsung Members hotline #425299 and via email online, including their "Email the CEO" link. They just don't seem to care.

What they only offered was a voucher we can use upon reordering, which will only give us free wall charger and without any mention of replacing the 15,893php worth of vouchers. We spoke to a lot of people from their hotline.

We were even told that it has been escalated but they just made us look like a fool waiting for the promised call back that never happened. The last agent I spoke earlier named Miss Jude was very rude which made me decide to do this review.

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Loss:
$274

Preferred solution: Deliver product or service ordered

User's recommendation: Better go directly to the store if you're planning to purchase items from Samsung

Susan B Alk

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Verified Reviewer
| map-marker Grosse Pointe, Michigan

It doesnt work and you cannot speak to anyone at Samsung about it

I bought a wireless charger for my Iphone and it stopped working within 2 weeks. I have had the charger for 14 days. PLEASE SEND ME A REPLACEMENT. Susan Brown 313-570-****
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Loss:
$30

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy Samsung

Michelle R Ude

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Verified Reviewer

Broke brand new tv

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I purchased my new Q LED 55" TV from Samsung. it had a broken motherboard. I was told they will exchange it and it would take 10 to 12 business days it's been over a month already and no still no tv
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Loss:
$1

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Columbia, South Carolina

Ugent password problem

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You people people pretty much told me that I'm screwed and I spent $1,598 on a laptop that just because I can't figure out my PIN number to log in is ruined I have no good things to say I've always said good about you company but now it's a different story go with a different company
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Anonymous
map-marker Boston, Massachusetts

Incompentent Order Support

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Order a laptop for delivery. Delivery date changed on me. I would be out of town the day of delivery. Samsung could not or would not deliver one day earlier. Weeks of trying. Absolute rubbish customer support. Will never buy Samsung products again.
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User's recommendation: Stay Away from Samsung.com at all costs

Anonymous
map-marker Charlotte, North Carolina

I need advice how to set up my sound bar to my Samsung TV

I was very surprised when I asked for help and you gave it to me my TV is about two years old and my surroundsound sound bar but I want to thank you guys for helping me it was a very simple thing but I just couldnt figure it out thank you for your help I will buy again
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User's recommendation: Samsung is always there to help you with their products

MARIA R Dnq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Worst customer service ever

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Samsung Electronics - Worst customer service ever
Samsung Electronics - Worst customer service ever - Image 2
Samsung Electronics - Worst customer service ever - Image 3
Samsung Electronics - Worst customer service ever - Image 4
Samsung transfer around between ecomerce and regular Samsung to give me a label for return. DO NOT BUY A BUNDLE because if your product is damage, they do not fixed the problem, I have to call to my bank with recordings that I did to fix this issue.it is 20 days since I start the request for return and they will not give you money back until they receive the item BUT THEY DO NOT SEND THE LABEL FOR RETURN. In other words SAMSUNG ECOMERCE WANTS TO KEEP MY MONEY NO MATTER WHAT.
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Loss:
$200
Pros:
  • Style and size
Cons:
  • Product or service

Preferred solution: Full refund

User's recommendation: DO NOT RECEIVE ANY BOX IF IT HAS SMALL DAMAGE

Roshaun Xfm

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Verified Reviewer
| map-marker Alexandria, Alabama

Scheme

Home Depot is collecting money from consumers without providing a product then refuse to return money when products are return.
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User's recommendation: Do not shop at home depot

Anonymous
map-marker Meyersdale, Pennsylvania

Refridgerator malfunction

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Refridgeration compartment fills up with water every week or so. Has since purchased. Now the water is dripping into vegetable drawers. Have contacted Samsung since first purchased. They were going to replace but then did not and stopped communications. Refuse to refund partial purchase price. This has not worked properly since the beginning. It is my 3 major appliance form Samsung. There will be no more, EVER
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DEBORAH A Oux

Bought a 55 ich TV stop working after six montha

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The TV stop working after three months, tried reaching out to company to get the issue resolve was unable to get help
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Loss:
$550

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy Samsung products

Angela T Qav
map-marker Columbia, South Carolina

Sent me a bad check

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I guess Samsung is not a legit company!! I was granted a refund for my fridge because I had 1 repair place come 6 times then SAMSUNG REPAIR 12 NO FIX!!

It took them 14 days to send me a FRAUDULENT CHECK!! Call the day my bank looked at me like a criminal for passing a bad check. So on the 19th I speak with someone they say they DON'T UNDERSTAND how I was sent a BAD CHECK!! SO THIS NICE LADY MARIA TOLD ME THEY'D CALL IN 24 TO 72 HR NO CALL!!

FAST FORWARD TO TODAY!! I JUST GOT TOLD ID HAVE TO WAIT the *** i will just called atty and going to the district atty in pickens County because YOU BEST BET IF I WROTE THEM A BAD CHECK THE AMOUNT THIS 1 IS ID BE FACING FELONY CHARGES!! BUYER BEWARE!!

THEY WRITING BAD CHECKS TO GOOD PAYING CUSTOMERS AND ITS OUR FAULT!! PLEASE MAKE ME UNDERSTAND

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Preferred solution: Full refund

User's recommendation: BUYER BEWARE

David E Upv
map-marker Santa Clara, California

Samsung TV plus not working

Netflix user id belongs to someone else so we have Chinese captions. Do we meet to have a Netflix account if we have Hulu?
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Preferred solution: Let the company propose a solution

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