Samsung Electronics - Complaint about samsung repair agent in Alexandria Egypt - Union group
This serves to raise a complaint about one of your repair agents in Egypt.
I have a GT-s7562 mobile, I had some troubles with its software and after a while it was not charging, I went to the Samsung repair agent in Alexandria called Union Group, on the 30 th of July 2013, they received the device and the warranty, they told me that within 4 days I should call the call center of their company to inquire about my device, I went their after 3 days , they told me that the device spare part is not available and they are waiting it to be shipped from Samsung Korea, and I should wait for 72 hours, afterwords, I called the Call center again and they gave me the same message that they are waiting for the spare part and to call within 72 hours, I called the call center 4 times, I even set a complain to their head quarters in Cairo, they called me after words that they still are waiting for the spare part and wait for 72 hours, I went to the repair agency 4 times as well, and still receiving the same message.
Yesterday, I called them, they told me that the spare part has been shipped to the agent in Alexandria, and again I should wait for 48 hours, I told them this is not acceptable, afterwords they called me and told me to wait for 72 hours from the head quarters complains department. I stated to them that this treatment and way of dealing wit customers is not appropriate, and I went today to the agent in Alexandria. and I was very annoyed by their attitude ,behaviour and the way they treated my.
It was a very bad experience for me dealing with such an agent, and they are not well representing you as a well known company.
More Review Details
- Product or service
- Mobile Phones
- Review category
- Appliances and Electronics
You May Also Like
- "I have a complaint against Samsung India w.r.t. their 29" coloured TV which was purchased on 19th June, 2008. From the 2nd month of its purchase it started giving problems...."
- ""i have samsung lcd 32 450 made in hungary year 2008 hd readyon the panel i have black ungeometrical forms like a shedows with big sensitivesIM SO DISAPOINTED becouse i..."
- "I bought a Clipacell for my cell phone at the Ohio State Fair from Tom Patterson, of Patterson Services, LLC. It was guaranteed for life, period. It broke in only..."
- "Around Sept 30, 2015, I started Roca Labs. The picture on the right was April 22, 2015, the one on the left was March 16, 2016. The regimen was the..."
- "Soy consumidor de tecnología , y los productos son como en la descripción de la página web se indica. Llegan los productos en un paquete bien protegidos, y los..."
- "I HAVE USED FROM YOU FLOWERS 3 TIMES. THE 1ST TIME I SENT 3 PLANTS TO TN. I SPLIT THE DIFFERENCE ON BEING SATISFIED SINCE 1 OF THE..."