Samsung Electronics - Complaint about samsung repair agent in Alexandria Egypt - Union group
This serves to raise a complaint about one of your repair agents in Egypt.
I have a GT-s7562 mobile, I had some troubles with its software and after a while it was not charging, I went to the Samsung repair agent in Alexandria called Union Group, on the 30 th of July 2013, they received the device and the warranty, they told me that within 4 days I should call the call center of their company to inquire about my device, I went their after 3 days , they told me that the device spare part is not available and they are waiting it to be shipped from Samsung Korea, and I should wait for 72 hours, afterwords, I called the Call center again and they gave me the same message that they are waiting for the spare part and to call within 72 hours, I called the call center 4 times, I even set a complain to their head quarters in Cairo, they called me after words that they still are waiting for the spare part and wait for 72 hours, I went to the repair agency 4 times as well, and still receiving the same message.
Yesterday, I called them, they told me that the spare part has been shipped to the agent in Alexandria, and again I should wait for 48 hours, I told them this is not acceptable, afterwords they called me and told me to wait for 72 hours from the head quarters complains department. I stated to them that this treatment and way of dealing wit customers is not appropriate, and I went today to the agent in Alexandria. and I was very annoyed by their attitude ,behaviour and the way they treated my.
It was a very bad experience for me dealing with such an agent, and they are not well representing you as a well known company.
More Review Details
- Product or service
- Mobile Phones
- Review category
- Appliances and Electronics
You May Also Like
- "DO NOT BUY A VIZIO TV, unless you want to throw away your hard earned cash! I purchased a Vizio TV, Model # E55i-A0, in November, 2013. 9 months later,..."
- "The hood cracked and then literally started melting... why would a product intended for heating food melt!!!? What a scam. ..."
- "I went to quail springs mall with my mom to get her eyes checked and get some new glasses. We'll on the way to go look at frames I was..."
- "Steak 'n Shake Friday Evening 01/20/17 When I arrived there were ; 7 occupied tables, parties of 7,4,2,2,3,4,3 customers & 1@counter One server appeared to be working with a second..."
- "Purchased these green beans a day ago. I don't know what is in it but it is nasty. I would like to be contacted about this. I don't know if..."
- "I wish I could get off AARP's mailing list, they occupy the top of my junk mail sender list. They have begun employing a new and rather unscrupulous tactic, in..."