Samsung Electronics - Complaint about samsung repair agent in Alexandria Egypt - Union group
This serves to raise a complaint about one of your repair agents in Egypt.
I have a GT-s7562 mobile, I had some troubles with its software and after a while it was not charging, I went to the Samsung repair agent in Alexandria called Union Group, on the 30 th of July 2013, they received the device and the warranty, they told me that within 4 days I should call the call center of their company to inquire about my device, I went their after 3 days , they told me that the device spare part is not available and they are waiting it to be shipped from Samsung Korea, and I should wait for 72 hours, afterwords, I called the Call center again and they gave me the same message that they are waiting for the spare part and to call within 72 hours, I called the call center 4 times, I even set a complain to their head quarters in Cairo, they called me after words that they still are waiting for the spare part and wait for 72 hours, I went to the repair agency 4 times as well, and still receiving the same message.
Yesterday, I called them, they told me that the spare part has been shipped to the agent in Alexandria, and again I should wait for 48 hours, I told them this is not acceptable, afterwords they called me and told me to wait for 72 hours from the head quarters complains department. I stated to them that this treatment and way of dealing wit customers is not appropriate, and I went today to the agent in Alexandria. and I was very annoyed by their attitude ,behaviour and the way they treated my.
It was a very bad experience for me dealing with such an agent, and they are not well representing you as a well known company.
More Review Details
- Product or service
- Mobile Phones
- Review category
- Appliances and Electronics
You May Also Like
- "I purchase this television 3yrs ago and it wasn't cheap.So now my tv has a blue bars with white lines on the side of the picture. I contacted Samsung about..."
- "My Samsung Galaxy S3 was working perfectly ever since yesterday evening when I arrived home from work. I looked at the phone and noticed it was asking to do a..."
- "This is what my Samsung Refrigerator model RS265TDRS did to my house. It killed my dog Ruffy and cat Amy. And all my fish. Something has to be done about..."
- "Stay away from Legal Zoom!!! There is NO WAY to cancel services on your account. I tried to remedy the situation with my credit card but I guess I will..."
- "Ridiculous delays in shipping, packaging that is clearly labeled "FRAGILE" on all sides of the box is NOT being taken note of, many packages arrive smashed. I have witnessed drivers..."
- "I purchased a Marketside organic spring mix salad from Walmart. It was in a clear hard plastic container. It says on the package washed and ready to eat. I opened..."