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New Reviewer

Paid online order from Samsung.ph still undelivered after more than a month.

We've been a loyal Samsung customer for almost 2 decades and this is the first time that we experienced this terrible customer service. We were convinced by their good marketing strategy ; offering discounts for the Samsung Z fold 4 accessories upon preorder and...
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ID
#4114484 Review #4114484 is a subjective opinion of poster.
Location
Dasmariñas, Calabarzon
Loss
$274
Preferred solution
Deliver product or service ordered

Bad experience in costumer service, 1 hr. Waiting in the phone , still no action for month

New Washers not good they gave so many promises first to fix the washer, then it didnt happen. I called again they said theyre going to replace it and it didnt happen again. Then they promise to give a refund but then nothings happened.

User's recommendation: Don’t buy Samsung Washer.

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ID
#4110673 Review #4110673 is a subjective opinion of poster.
Location
Tucson, Arizona
New Reviewer

System disconnected all the time

No response about my S21plus lost phone. No customer service ever picks or electronic sent a text, My next. Will not be Samsung because this the I needed their help without any response,

User's recommendation: Don't know, may be if I get the assistant needed.

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ID
#4082942 Review #4082942 is a subjective opinion of poster.
Pros
  • Solid phone
  • Good functionality
Cons
  • No assistant
  • Expensive
Loss
$2500
Preferred solution
I need help locating my phone

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New Reviewer

Terrible customer service

Update by user Nov 10, 2022

They finally took care of this. Long wait.

Original review posted by user Oct 11, 2022
I purchased a Samsung Tablet S8 and, per the trade in offer, I sent in a tab A for a $200 refund/credit against the purchase price. I received the new tablet and sent the tab A shortly after. Samsung notified me it has received my trade in tablet and told me to expect a credit in 8 business days. It is now way past that time and requests for information about the current status have gone unanswered. I keep getting told it is the "back office" that has to take care of this. I have heard nothing and it is almost 3 weeks.
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ID
#4067543 Review #4067543 is a subjective opinion of poster.
Pros
  • Good products
Cons
  • Terrible customer service
Loss
$200
Preferred solution
Inforamtion and credit
New Reviewer

Need a replacement phone

I called and talked to Samsung about a manufacturer warranty on one of their Samsung devices the cell phone and they don't want to do nothing but they want me to send in my phone and me sit here without a phone until they decide that they're going to ship me out another phone I talked to him on the agents asked to speak to a supervisor she never would transfer me to supervisor and Samsung is very poor company and I used to think Samsung is really good company
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ID
#4066503 Review #4066503 is a subjective opinion of poster.
Location
Saint Louis, Missouri

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Verified Reviewer
New Reviewer