Samsung Electronics
Reviews and Complaints
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Verified Reviewer |
Miami, Florida
S23 hand warmer
I recently had to purchase a new phone. I've had it roughly a month and its already having major issues.
It gets so hot i can't talk on it without burning my face. It heats up rapidly even after sitting idle and not in use for periods of time. I can't take it back to the store and I feel like it's going to explode, catch fire, or burn out. I've already had to replace a physical sim card with the e sim card.
Furthermore, I believe the heat it is producing caused it to burn out the card. Maybe that is just an opinion, but the heat from this phone tells me it's not operating correctly. I have to pay on this phone every month. It was really priced high and i feel like I got a *** deal.
Also, it required software updates and the storage says it's almost full as well without even downloading or taking photos. Not sure if you can use an SD card with it unless it goes on the other side of the sim card. There is no other spot for one.
Hard to find a case or screen protector available unless you order it online. Would not recommend this phone at all.
User's recommendation: Works great for a hand warmer.
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Verified Reviewer |
Omaha, Nebraska
Update number 45.
I have owned a Samsung phone for over 20 some years. And the last update number 45 is the worst.
The most frustrating update they have ever done. I have spent over a week trying to get the update to work. frustration comes from the fact. I cannot move from one screen to the other with 1 swipe.
I sometimes have to turn the phone off and restart it to do it. I cannot get to my homepage. All of my settings for all of my apps disappeared. Some of the apps I have reset.
And it still tells me that such-and-such is missing. the Tip app will not let me connect at all. I can go on and on about this new update. I am ready to remove it.
I realized it's for safety's issues, but you went to A I functions show profusely is
bsolutely insane.
i am ready to get ready to switch to snother make. You know which one that would be?!!!
User's recommendation: don't get
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Verified ReviewerPoor customer service
I have a Samsung S24 purchased from a Verizon store in June of last year. The battery is swelling and the back cover is lifting.
I contacted Verizon and received the run around so since the phone is less than a year old I contacted Samsung directly. And received even more of a run around and dismissive customer service.
No resolution no useful information or assistance. My next phone will not be a Samsung and I have been a loyal Samsung customer for over 10 years.
- Screen size
- Poor customer service poor battery poor construction
Preferred solution: A new replacement phone
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Verified Reviewer |
Shreveport, Louisiana
Poor customer service
bait and switch... I ordered the 57" wide screen monitor during a promotion for a free 27" monitor, and $125 best buy gift card for picking up in store.
Neither promotion was honored. When I contacted customer service I was "disconnected" the first time, and not helped on the second attempt.
They wanted me to provide a screenshot of the order and promotion. Of course I didn't have one, who screenshots everything they order online?
User's recommendation: Screen shot and document everything.
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Verified ReviewerResolved: Lost trade in
Company fixed the issue and I have been provided with full refund.
Someone from the CEO management contacted me two days ago. Discussed my situation to her and was told to give them up to 72 hrs to come to a conclusion.
Still waiting. Right now out out $500 and my trade-in phone.
Customer service stated I should hear something within 24-48 hours
I placed one of the return labels on the box and placed the other label inside the box with the phones. The phones were rolled up in packing paper so they would not touch one another nor move in the box. I received a message from Samsung that they never receive my other trade, so I only got credit for one of my S21 Ultra. I do not want to be out of $500 and my trade in phone.
However, I have spoken with 3 Samsung representatives and emailed their headquarters, Hope the situation will get straighten out soon. It has been 7 days and I have not heard anything back from my email.
- Excellent phone products and quality
- Hard to get live customer service
Preferred solution: Credit for my trade-in
User's recommendation: Yes, I would recommend Samsung to others. If you have multiple trade-ins just make sure you send them separate.
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Verified Reviewer |
Oklahoma City, Oklahoma
Why have you put out such a lousy update for phones?
Since the last update. Everything on my phone has changed.
All of the icons are different. The app's layout has changed.
And the battery is draining quickly. And the icon on the upper right side that shows the status bar is almost invisible unless you are in a dimly lit room.
Maybe it is time to leave Samsung phones behind for me!
User's recommendation: Not sure i would or could recommend Samsung!
Seattle, Washington
Because my Samsung Smart TV remote broke
Dog bite up the remote and I was not able to turn on my tv. So I called Samsung and they immediately gave the number to there distributor and I was able to get a replacement within days it was really easy and took almost no time.
User's recommendation: Easy and simple
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Verified Reviewer |
Flower Mound, Texas
Spent a fortune (to us) and TV S90D won’t work
CALL ME or Ill recommend Sony. Your (lack of) customer service is ridiculous I give you my information and you tell me Im wrong. Had the same BIRTHDAY for 75 years
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Verified ReviewerMultiple flip 6 failures. Horrible customer service
My phone has failed twice in 6 months. Both times, warranty coverage was denied. Thousands of people have the same issue with them.
- Horrible customer service defective products
Preferred solution: Full refund
User's recommendation: Run from Samsung products!!!
Hetauda, Bagmati
I buy samsung Galaxy A16 5G phone new but no Supped network why
My Phone have reason
Invalid SIM card.
Your phone and SIM card are from different region,so they cant be used together.use a local SIM card to make a call for at least 5 minutes to remove this reservation So I how can do I no know plz help me
User's recommendation: My phone model Samsung galaxy A16 5G
Riverside, California
*** poor customer service.
Online and app purchase won't go through with a valid credit card. Customer service bot chats are useless.
Phone call with live person was a waste of time after she had the issue "escalated" I've yet to receive a call or an email. Maybe I should go back to Apple.
User's recommendation: Don't waste your time.
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Verified Reviewer |
San Juan, San Juan Municipio
Finishing service call
I was tried to finish my service claim today two different times without any results. I explained to the two customer service representatives call me back in case the call was canceled. NEVER CALL ME BACK TO FINISH MY CLAIM EVEN I MENTIONED TWICE.
User's recommendation: Customers service is very BAD.
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Verified Reviewer |
Denver, Colorado
Nothing
I recently purchased a new Samsung remote control for my wonderful Samsung 55" flat screen. Now I'm not able to watch my subscriptions on youtube.
The gentleman was from the Dominican Republic and very nice even though he couldn't solve my issue. I'd like someone to call me to help with this please
Joe Robbins
719689****
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Verified Reviewer |
Huntingdon Valley, Pennsylvania
Remote replacement
I cant find my remote. I need a replacement.
I am under warranty and I need to replace it before I know Im calling you guys but its going to voicemail. I dont know whats going on.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReset phone needs unlock pin number
Spectrum had already set up and the device is ready to go. The phone was a gift. I don't know the prior email or phone number.
Preferred solution: The phone unlocked please
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