Skip to content
  • Login
Samsung Electronics

Samsung Electronics
Reviews and Complaints

www.samsung.com
What is your customer experience with Samsung Electronics?
Show reviews that mention
samsung phone customer service service customer warranty issue screen problem galaxy
Filter review
Sort by
Sara O Yfa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

S23 hand warmer

I recently had to purchase a new phone. I've had it roughly a month and its already having major issues.

It gets so hot i can't talk on it without burning my face. It heats up rapidly even after sitting idle and not in use for periods of time. I can't take it back to the store and I feel like it's going to explode, catch fire, or burn out. I've already had to replace a physical sim card with the e sim card.

Furthermore, I believe the heat it is producing caused it to burn out the card. Maybe that is just an opinion, but the heat from this phone tells me it's not operating correctly. I have to pay on this phone every month. It was really priced high and i feel like I got a *** deal.

Also, it required software updates and the storage says it's almost full as well without even downloading or taking photos. Not sure if you can use an SD card with it unless it goes on the other side of the sim card. There is no other spot for one.

Hard to find a case or screen protector available unless you order it online. Would not recommend this phone at all.

View full review

User's recommendation: Works great for a hand warmer.

Jahari Ika

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Omaha, Nebraska

Update number 45.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have owned a Samsung phone for over 20 some years. And the last update number 45 is the worst.

The most frustrating update they have ever done. I have spent over a week trying to get the update to work. frustration comes from the fact. I cannot move from one screen to the other with 1 swipe.

I sometimes have to turn the phone off and restart it to do it. I cannot get to my homepage. All of my settings for all of my apps disappeared. Some of the apps I have reset.

And it still tells me that such-and-such is missing. the Tip app will not let me connect at all. I can go on and on about this new update. I am ready to remove it.

I realized it's for safety's issues, but you went to A I functions show profusely is

bsolutely insane.

i am ready to get ready to switch to snother make. You know which one that would be?!!!

View full review

User's recommendation: don't get

Nicole B Lfy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have a Samsung S24 purchased from a Verizon store in June of last year. The battery is swelling and the back cover is lifting.

I contacted Verizon and received the run around so since the phone is less than a year old I contacted Samsung directly. And received even more of a run around and dismissive customer service.

No resolution no useful information or assistance. My next phone will not be a Samsung and I have been a loyal Samsung customer for over 10 years.

View full review
Pros:
  • Screen size
Cons:
  • Poor customer service poor battery poor construction

Preferred solution: A new replacement phone

Michael C Fcy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shreveport, Louisiana

Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

bait and switch... I ordered the 57" wide screen monitor during a promotion for a free 27" monitor, and $125 best buy gift card for picking up in store.

Neither promotion was honored. When I contacted customer service I was "disconnected" the first time, and not helped on the second attempt.

They wanted me to provide a screenshot of the order and promotion. Of course I didn't have one, who screenshots everything they order online?

View full review

User's recommendation: Screen shot and document everything.

Resolved
Pam J Dde

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Lost trade in

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Mar 20, 2025

Company fixed the issue and I have been provided with full refund.

Updated by user Mar 14, 2025

Someone from the CEO management contacted me two days ago. Discussed my situation to her and was told to give them up to 72 hrs to come to a conclusion.

Still waiting. Right now out out $500 and my trade-in phone.

Updated by user Mar 10, 2025

Customer service stated I should hear something within 24-48 hours

Original review Mar 10, 2025
I returned two Galaxy S21 ultras (trade-ins) when I purchased two Galaxy S25 Ultras. I returned both phones in the same box, there were no where written that only one phone per box.

I placed one of the return labels on the box and placed the other label inside the box with the phones. The phones were rolled up in packing paper so they would not touch one another nor move in the box. I received a message from Samsung that they never receive my other trade, so I only got credit for one of my S21 Ultra. I do not want to be out of $500 and my trade in phone.

However, I have spoken with 3 Samsung representatives and emailed their headquarters, Hope the situation will get straighten out soon. It has been 7 days and I have not heard anything back from my email.
View full review
Loss:
$500
Pros:
  • Excellent phone products and quality
Cons:
  • Hard to get live customer service

Preferred solution: Credit for my trade-in

User's recommendation: Yes, I would recommend Samsung to others. If you have multiple trade-ins just make sure you send them separate.

Danh Bnd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Why have you put out such a lousy update for phones?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Since the last update. Everything on my phone has changed.

All of the icons are different. The app's layout has changed.

And the battery is draining quickly. And the icon on the upper right side that shows the status bar is almost invisible unless you are in a dimly lit room.

Maybe it is time to leave Samsung phones behind for me!

View full review

User's recommendation: Not sure i would or could recommend Samsung!

Anonymous
map-marker Seattle, Washington

Because my Samsung Smart TV remote broke

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Samsung Electronics - Because my Samsung Smart TV remote broke
Samsung Electronics - Because my Samsung Smart TV remote broke - Image 2

Dog bite up the remote and I was not able to turn on my tv. So I called Samsung and they immediately gave the number to there distributor and I was able to get a replacement within days it was really easy and took almost no time.

View full review

User's recommendation: Easy and simple

Caeleigh Uaq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Flower Mound, Texas

Spent a fortune (to us) and TV S90D won’t work

CALL ME or Ill recommend Sony. Your (lack of) customer service is ridiculous I give you my information and you tell me Im wrong. Had the same BIRTHDAY for 75 years

View full review
Greg F Ksf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Multiple flip 6 failures. Horrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My phone has failed twice in 6 months. Both times, warranty coverage was denied. Thousands of people have the same issue with them.

View full review
Loss:
$1450
Cons:
  • Horrible customer service defective products

Preferred solution: Full refund

User's recommendation: Run from Samsung products!!!

Judd Yfa
map-marker Hetauda, Bagmati

I buy samsung Galaxy A16 5G phone new but no Supped network why

My Phone have reason

Invalid SIM card.

Your phone and SIM card are from different region,so they cant be used together.use a local SIM card to make a call for at least 5 minutes to remove this reservation So I how can do I no know plz help me

View full review

User's recommendation: My phone model Samsung galaxy A16 5G

1 comment
Judd Yfa

IMEI(MEID) and S/N IMEI1 35409****060354 / 01 IMEI2 35467****060351 / 01 SN R94Y40KRMSA

Anonymous
map-marker Riverside, California

*** poor customer service.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Online and app purchase won't go through with a valid credit card. Customer service bot chats are useless.

Phone call with live person was a waste of time after she had the issue "escalated" I've yet to receive a call or an email. Maybe I should go back to Apple.

View full review

User's recommendation: Don't waste your time.

Ingris Vbt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Juan, San Juan Municipio

Finishing service call

I was tried to finish my service claim today two different times without any results. I explained to the two customer service representatives call me back in case the call was canceled. NEVER CALL ME BACK TO FINISH MY CLAIM EVEN I MENTIONED TWICE.

View full review

User's recommendation: Customers service is very BAD.

Aleczander Inn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Nothing

I recently purchased a new Samsung remote control for my wonderful Samsung 55" flat screen. Now I'm not able to watch my subscriptions on youtube.

The gentleman was from the Dominican Republic and very nice even though he couldn't solve my issue. I'd like someone to call me to help with this please

Joe Robbins

719689****

View full review
Alie Wzs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Huntingdon Valley, Pennsylvania

Remote replacement

I cant find my remote. I need a replacement.

I am under warranty and I need to replace it before I know Im calling you guys but its going to voicemail. I dont know whats going on.

View full review
Nellie Pml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reset phone needs unlock pin number

Spectrum had already set up and the device is ready to go. The phone was a gift. I don't know the prior email or phone number.

View full review

Preferred solution: The phone unlocked please