Samsung Electronics
Reviews and Complaints

I cracked the screen on my Samsung Galaxy S23 Ultra. I had insurance on it, so I arranged to have it repaired.

I couldn't be 10 days without a phone, and I kept asking customer service what could be done about it. They said nothing could be done. I decided to trade in after I repaired the S23. After I purchased the S24 Ultra, I was told by customer service that I could have gotten a replacement phone for $99.

I had set up payments with Klarna for $118.67, but Samsung took the entire cost of the S24 Ultra from my bank account. This cost me over $600 in bounced checks and overdraft fees. I emailed corporate. A man named Joel called me.

We discussed the issues, and he told me that after the S23 was repaired, received, and checked in, Samsung would send me $600 back on my account because of the mistake. I knew I couldn't trust Samsung. Once the S23 was received and I emailed Joel at corporate again, he told me to call the e-commerce number for help with that. E-commerce is for business solutions.

I emailed him again and was given a customer service number and he referred me to them. He said he would see to it that I was reimbursed for the mistakes and money that I'm out because of their screw-up. He lied to get the trade-in done, and I'm very pissed off. I'm going to smash it, send it directly to corporate, and buy an iPhone.

I have an old Motorola I found to use. I don't care about the phone. Samsung is a crummy company that shouldn't promise something and back out. They lie.

I figured they were going to go back on their word, and they did. I'm so sick of companies acting like that. It's BS. The moment there was an issue with Klarna assisting my purchase, the system should have stopped the transaction.

I have overdraft protection, but that doesn't mean I wanted to use it. Especially not $600 worth of my money. It took everything I had left to fix it.

I will definitely never purchase another Samsung product again in my life. I tried to put my receipt proof in, and it isn't happening.

Attention: M/s Samsung Gulf

I am writing to express my dissatisfaction with Samsung products and customer care support, and to describe how poorly I feel you have dealt with my situation as a customer.

Unfortunately, I am one of Samsungs customers. Three years ago, I purchased a Samsung washing machine, dryer (heat pump), and TV.

All these items functioned well. However, I made the poor decision to move these older products to my home in Jordan and buy new models from one of your biggest distributors, EMAX, at Mirdif City Centre on 25/05/2024. The total cost of these new Samsung products was around 10,000 AED, including a new washing machine, dryer, and a 65 TV.

The washing machine and dryer were delivered on 28/05/2024. Upon first use, the dryer produced an unacceptable noisy sound from the blower and compressor.

With my background as a mechanical engineer, and by simply comparing it to the old heat pump dryer, I could tell there was an issue. The old model had worked perfectly and was eco-silent.

I immediately contacted your call center. After three days, Samsung technicians inspected the dryer and confirmed the issue, asking for the EMAX invoice copy and instructing me to keep the dryers carton for replacement. Despite my continuous follow-ups, I received no response from either Samsung or EMAX for a week.

A lady from Samsung eventually called and informed me there was no problem with the dryer and that nothing would be done.

Then, a maintenance supervisor suggested sending another technician, implying that the first technician might have been unqualified and misleading mea highly unprofessional approach.

After more follow-ups, a gentleman named Ahmad called on Friday, 07/06/2024, introducing himself as a manager who would resolve the issue. He promised to follow up directly after another technician's visit, as I had informed him of my upcoming travel. However, he did not call back.

I contacted the call centre again to escalate the issue to any manager, but this also did not happen, despite all my calls being recorded.

Finally, Ahmad called today and said that Samsung could not do anything for me. This implies that your new models are noisier, and the old model is better, which clearly discourages people from buying any new model from Samsung since they are worse according to the current scenario and feedback from your Samsung team

I am writing this to express my deep disappointment and frustration with Samsung.

The details and wasted time have deeply affected me personally. The value of the dryer (3,000 AED) is insignificant compared to the distress this experience has caused.

I will never buy any product from Samsung and EMAX again, and all my connections are aware of this negative experience. I also plan to escalate this matter to Dubai Consumer Protection, as we are fortunate to live in a country where our rights are safeguarded against unscrupulous companies.

Have attached two photos for the old and new ones which really is any one without any engineering sense can know the difference !!!

I purchased a Samsung Odyssey Ark 2nd Gen. 4K UHD 165Hz 1ms(GtG) Quantum Mini-LED 55" Curved Gaming Screen from another company on or about November 20, 2023, delivered on 11/25/23 i.e.

not Samsung. It was damaged in shipping and ultimately returned for a refund.

This monitor is a behemoth, very heavy, putting it together is a 2 person job, not to mention moving it from one room to another, it takes 2 people; monitor weight 128 pounds, awkward to carry and it must be lifted by the base (base is 58lbs itself), you cannot grasp the monitor as the base would put too much stress on the back of the monitor where the base is attached. The first monitor I referenced above, I had to pay someone to help set it up.

I decided to purchase the same monitor directly from Samsung and contacted Samsung customer service, customer service person said that if I purchased another through Samsung that the purchase included white glove service (Enjoy free delivery, unpacking, assembly and cleanup) and they gave me $100 off, I purchased the unit from Samsung (11/26/23) through customer service, not the website. When I received shipping info from AGS (Freight company Samsung uses), it showed delivery service threshold, explaining that threshold meant they would carry it into my house but nothing else.

I contacted Samsung again and was told that white glove service had not been added to the order when the customer service agent placed the order, and that the order could not be changed, meaning white glove could not be added.

Results, I, as Samsung instructed, refused the first shipment and ordered the same monitor that supposedly included white glove service paying Samsung another $2000+. I received shipping information from AGS for the second order showing deliver date 12/5/23, which was delayed until 12/7/23, details on the 12/7/23 delivery that I received, delivery, threshold, same as the first order, no white glove service. I contacted Samsung again on 12/7/23, I will abbreviate this interaction, I again was on the phone with Samsung, AGS and another company Samsung referred me to that had nothing to do with the matter at hand for 6 hours that day, 4 hours in the morning and 2 late afternoon and evening, 6 wasted hours!

The customer service person I dealt with, Mercedes, (12/7/23) late in the afternoon, told me that she had contacted AGS and that they were going to add the white glove service to the order. I did not believe her, so I contacted AGS to verify and was told, no, the service had not been added to the order, that the person at AGS that Mercedes talked to was simply a customer service person that had no authority to do anything.

They said the order cannot be changed, but that they would escalate the matter to upper management to see if they could get an exception.

The next communication I received was from AGS (12/7/23) Shannon, AGS, Samsung Team Lead | Minneapolis Branch, saying that I needed to contact the Samsung escalation department, have them contact AGS so the service could be added to the order. I called AGS told them that the escalation department does not talk directly to customers and that I was not going to call Samsung support again because of A. they might speak the English language, but they did not understand it. B.

the time and or hours it would take to get to someone (supervisor) that had the authority to do anything, if I even could, the latter meaning a couple of the customer service people refused to transfer me to someone, or anyone in authority.

12/11/23 I received email from AGS Nhia Customer Service Coordinator | Minneapolis Branch saying, in part "Below mail received and was forwarded to our contacts at Samsung to see if your shipment can be upgraded to white glove delivery. As soon as we receive a response from Samsung, we will advise. Let us know if you have any questions." result wait and see.

12/11/23, I called Samsung customer service, spent more than an hour on the phone, I could not understand much of what the support person was saying, voice muffled, she talked very fast. First, she said that white label service was only for business customers, I told her to look at the product page, Delivery details White Glove Service, Enjoy free delivery, unpacking, assembly and cleanup.

An additional peace of mind. She still continued to say white glove is for business customers not retail customers; to which I responded, it says nothing about business customers on the product page therefore they were bound by it. She then said once the order has been placed the order cannot be changed, that was what I was told when I purchased the second monitor from Samsung. I related all the info above to her, she heard what I was saying but I do not believe she understood much of it or for that matter any of my words, she just kept repeating the same rhetoric as before.

In the end I wasted more than an hour as nothing was resolved. I kept asking for a supervisor, she put me on hold several times, no supervisor, and in the end, she claimed to be a supervisor, which I feel certain was a lie, if she was a supervisor, she would have said that to begin with when I asked for a supervisor.

I received an email from customer service after the above conversation saying no, we cannot add white glove service to the order, that I would need to purchase a third monitor from Samsung to get the white glove service. The first monitor purchased from a third party was defective and returned but not yet credited back to my credit card, the second and third monitors were ordered from Samsung, the first was refused the second is pending this white glove mess. At that time nothing had been credited back to my card, so I had over $6000 billed to my credit card for 3 monitors and I didnt even have 1 monitor to show for it, and they wanted me to order another; THATS ABSURD AND SIMPLY NOT RIGHT!!

At this point I was at my wits end I did a few searches on the web and found a way to contact the CEO of Samsung America via email.

A day later I received a call from James in the Executive Case Manager | Executive Escalations Support Group, I was told not to general contact customer service again, deal directly with him long and short of it, white glove service was added to the order, I received it on 12/19/23, they unboxed the monitor, put it together, moved it into my office, and yes it took 2 people to do the job.

This entire mess was created by Samsungs IT person, the person adding the product to the shopping cart, when it was added, the white glove box that could be checked if you wanted that service was grayed when checking out because white glove service was included in the price. The problem was that when checkout was complete, the white glove service was not added to the order.