Contact Samsung Electronics Customer Service
Samsung Electronics Phone Numbers and Emails
Toll-Free Number:
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(800) 726-7864
Customer Service:
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(888) 699-6067Split System Air Conditioners
Accessibility:
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(972) 761-7123
Samsung Electronics Emails:
Samsung Electronics Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Samsung Electronics Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Samsung Electronics is 8007267864. 91% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 84% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Samsung Electronics may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Samsung Electronics Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Samsung Electronics is 8007267864. 91% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 84% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Samsung Electronics may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Samsung Electronics mainly because of product/ service, request for information and account.
18% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Samsung Electronics is accessibility@sea.samsung.com. 40% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Samsung Electronics Website:
Samsung Electronics Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 8:00am - 12:00am (EST)
Other Locations:
645 Clyde Ave,
Mountain View, CA 94043, US
6625 Excellence Way,
Plano, TX 75023, US
Samsung Electronics Customer Service Reviews
THIS IS A REAL REVIEW. NOT PAID FOR OR REPRESENTING ANY COMPANY.
I will never again purchase anything from Samsung.
My dryer almost caught fire and was under warranty. They dismissed the warranty because the firefighter turned off the fire by opening the unit to ensure it wasnt still on fire. An electrical fire caused this to happen. Samsung told me since its opened they couldn't cover the unit.
They even went so far as saying that there was lint in the dryer. My vents and my dryer were cleaned 4 months prior to this incident. Receipts and all they still dismissed it and said if theres any lint in a dryer it can void the warranty.
Spoke to customer service for up to a week, and they did nothing to resolve this issue. Kept transferring me to claims, then specialist, then manager, then supervisor, and back to claims department.
Stick with another brand. Never recommending Samsung to anyone ever again.
Shame on you Samsung for your poor quality products and support.
Attention: M/s Samsung Gulf
I am writing to express my dissatisfaction with Samsung products and customer care support, and to describe how poorly I feel you have dealt with my situation as a customer.
Unfortunately, I am one of Samsungs customers. Three years ago, I purchased a Samsung washing machine, dryer (heat pump), and TV.
All these items functioned well. However, I made the poor decision to move these older products to my home in Jordan and buy new models from one of your biggest distributors, EMAX, at Mirdif City Centre on 25/05/2024. The total cost of these new Samsung products was around 10,000 AED, including a new washing machine, dryer, and a 65 TV.
The washing machine and dryer were delivered on 28/05/2024. Upon first use, the dryer produced an unacceptable noisy sound from the blower and compressor.
With my background as a mechanical engineer, and by simply comparing it to the old heat pump dryer, I could tell there was an issue. The old model had worked perfectly and was eco-silent.
I immediately contacted your call center. After three days, Samsung technicians inspected the dryer and confirmed the issue, asking for the EMAX invoice copy and instructing me to keep the dryers carton for replacement. Despite my continuous follow-ups, I received no response from either Samsung or EMAX for a week.
A lady from Samsung eventually called and informed me there was no problem with the dryer and that nothing would be done.
Then, a maintenance supervisor suggested sending another technician, implying that the first technician might have been unqualified and misleading mea highly unprofessional approach.
After more follow-ups, a gentleman named Ahmad called on Friday, 07/06/2024, introducing himself as a manager who would resolve the issue. He promised to follow up directly after another technician's visit, as I had informed him of my upcoming travel. However, he did not call back.
I contacted the call centre again to escalate the issue to any manager, but this also did not happen, despite all my calls being recorded.
Finally, Ahmad called today and said that Samsung could not do anything for me. This implies that your new models are noisier, and the old model is better, which clearly discourages people from buying any new model from Samsung since they are worse according to the current scenario and feedback from your Samsung team
I am writing this to express my deep disappointment and frustration with Samsung.
The details and wasted time have deeply affected me personally. The value of the dryer (3,000 AED) is insignificant compared to the distress this experience has caused.
I will never buy any product from Samsung and EMAX again, and all my connections are aware of this negative experience. I also plan to escalate this matter to Dubai Consumer Protection, as we are fortunate to live in a country where our rights are safeguarded against unscrupulous companies.
Have attached two photos for the old and new ones which really is any one without any engineering sense can know the difference !!!
Poor customer service. Useless customer representatives. Please buy Sony that I have for >15y without any problem.
Customer Service was great I got help on a Sunday.This is rare to get help on the weekendsnow I wont have to throw my food away
How Good is Samsung Electronics's Customer Service?
Summary of Samsung Electronics Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Samsung Electronics?
Product/ Service Question:
- “Can’t connect to the Interne”
- “Tv not working”
- “Amazon loading on TV not working”
Request for Information Question:
- “Tech support resolving battery issues”
- “How to unlocked galaxy A05”
- “Help with Samsung smart watch”
Account Question:
- “Password”
- “My wife needs help reseting her Samsung account on her new phone”
- “To get password”
Return/ Replace Question:
- “Return an item”
- “Return broken tv”
- “Want to purchase S23 ultra replacement pen”
Payments and Charges Question:
- “My payment to buy electronics always decline , I am fed up”
- “Samsung galaxy z fold6 phone payment”
- “Unauthorized charges”
Shipping and Delivery Question:
- “Wrong order received”
- “Order not received”
- “Delivery”
Staff Question:
- “Customer service”
- “Tired of being screwed around about service/replacement”
- “I want to speak with customer service about appliance”
Activation/ Cancellation Question:
- “Can't cancel the delay on my dishwasher”
- “Cancel my Samsung care”
- “Can't renew Samsung Art”
Refund Question:
- “Need money back on purchase from 9 days ago”
- “Refund”
- “My refund”
Cards Question:
- “Want to report an issue of not being able to use Nigerian sim cards”
- “Samsung smart TV dish card stot problem”
- “Troubleshootin on my Galaxy A20 SIM card tool is stuck in phone”
Website/ Application Question:
- “App”
- “Can't please order online”
- “Your website is messed up”
Employment Question:
- “Get a job!”
- “What wrist watches to buy, i need loudspeaker wrist watch for my job.”
- “W2”
Other Question:
- “Resolve batery issues”
- “The tv won't stay on”
- “Deleted text message”
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