Skip to content
Write review For Business
  • Login

Contact Samsung Electronics Customer Service

Samsung Electronics Phone Numbers and Emails

Toll-Free Number:

  • (800) 726-7864
Call customer service
Send Message

Customer Service:

  • (888) 699-6067
    Split System Air Conditioners

Accessibility:

  • (972) 761-7123

Samsung Electronics Emails:

Accessibility
Investors/ Franchising
Legal
DMCA Inquiries, Privacy Inquiries
Media
Consumer Electronics, Corporate Communications, Enterprise, General and U.S. Newsroom Inquiries, Home Appliances, Mobile, Opt-out of Marketing Emails, PR Inquiries, Public Affairs Office, Samsung NEXT
privacy@samsungkidsplus.com
Privacy Inquiries
samsungservices@berlinrosen.com
Content and Services
samsungdsa@edelman.com
Semiconductors, Display Panels and LED Solutions
ssic.communications@ssi.samsung.com
Strategy and Innovation Center
Is this your business?

How to Contact Samsung Electronics?

Most Popular Number:

(800) 726-7864
Total calls: 9 097 Issues resolved: 331 Last call: Jun 21, 2025
author avatar
PissedConsumer Reporter

To call Samsung Electronics Customer Service you can dial the Samsung Electronics toll-free number at 1-800-726-7864. Follow the prompts to select the appropriate option for your needs, or hold to speak to a representative.

Samsung Electronics offers 24-hour customer service for its customers. Customers can contact Samsung Electronics customer service at any time, day or night, through the phone number provided on their website.

You can contact Samsung Electronics customer support directly by visiting their website and choosing from several options. You can call the Samsung Electronics customer service phone number for your region or country. Alternatively, you can initiate a live chat session with a customer support agent by visiting the support section on their website, or you can send an email by visiting "Contact Us" and selecting the email option.

Samsung Electronics provides 24/7 customer service support. Such a schedule applies to an online chat option, WhatsApp, and some phone lines, such as 866-371-9501, where you can discuss billing, enrolment, eligibility, and claims. Text Support at the Samsung Electronics company customer service number, 1-800-726-7864, is also available 24/7. The rest phone lines operate during certain working hours. We will consider them in the last block of answers.

Visit the Samsung Electronics official website by going to it through its hyperlink in the “Contact Information” block on this page. Then move the mouse cursor over “Support” and select the type of the help: “Product Help” or “Order Help”. Scroll down the page, choose “Chat with Us” in the “Support” block. A Samsung Electronics support chat window will open on the right. Click on the “Start Chat” button to start your conversation with a virtual assistant.

As for customer care support, it is provided mainly via a text message at 1-800-726-7864 and chat option. If you have some problems with the accessibility of certain information on the official company site, send a letter to the following Samsung Electronics email: accessibility@sea.samsung.com.

Samsung customer support hours vary depending on the phone line. The appeals regarding Home Electronics & Appliance, IT/Computing, and general question at the main company contact, 800-726-7864, are received 7 days a week from 8 a.m. to 12 am. ET. The Order Support at the following Samsung Electronics phone number, 855-726-8721, has the same schedule. As for Samsung Parts line, 800-627-4368, the specialists are ready to receive calls Monday through Friday from 9 a.m. to 6:30 p.m. ET.

Samsung Electronics Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Samsung Electronics Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Samsung Electronics is 8007267864. 91% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 84% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.

  • Be prepared for the call as Samsung Electronics may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›
PissedConsumer Club

Contact Information

Samsung Electronics Website:

Samsung Electronics Help Center:

Corporate Office Address:

Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, New Jersey 07660
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 8:00am - 12:00am (EST)


Other Locations:

645 Clyde Ave,

Mountain View, CA 94043, US


6625 Excellence Way,

Plano, TX 75023, US

More contact details

Samsung Electronics Customer Service Reviews

1.6 / 5
Poor
Jandel Ecl
Helped
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Not have to log in to Roku
888888****888888****888888****888888****888822****222222****222222****233333****555555****555555****555555****5577****

Aleczander Inn
Nothing

I recently purchased a new Samsung remote control for my wonderful Samsung 55" flat screen. Now I'm not able to watch my subscriptions on youtube.

The gentleman was from the Dominican Republic and very nice even though he couldn't solve my issue. I'd like someone to call me to help with this please
Joe Robbins
719689****

Nishat Nyb
*** u pissedconsume.com

Samsung is grate i love samsung I recommend everyone to check samsung out they won't let u down I promiss

Amelda Est
Had wrong info
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Not happy referdeme to a place that didn't repair them . Was not interested in problem
First one was helpful last one needs a job somewhere else

How Good is Samsung Electronics's Customer Service?

Claron Ygn
Claron Ygn
Feels Satisfied | Sep 29, 2024

My eperience was great after trying to set up my new 65 G60D not to happy with the picture for a QLED Must be an entry level. The picture is not showing as the associate showed me on a display model in the showroom.

Read full quote
Leiann Rtp
Leiann Rtp
Feels Satisfied | Sep 12, 2024

Very satisfied

Read full quote
Stephen D Ldh
Stephen D Ldh
Feels Satisfied | Aug 25, 2024

Outstanding

Read full quote
Cobin Nxk
Cobin Nxk
Feels Satisfied | Jun 11, 2024

Took care of my problem

Read full quote
Brihana Ogi
Brihana Ogi
Feels Disappointed | Apr 15, 2024

They don't have an answer as to what is going on with my phone. Keep getting sent back and forth between samsung and AT&T. I have had 4 replacement in less than a year. Still the issues remain.

Read full quote
Jocelyne Smo
Jocelyne Smo
Feels Disappointed | Mar 30, 2024

The person I spoke with told me my warranty was up last June and that is a false statement. I purchased it last June so not sure where he got his information. He told me in order to help me I would have to pay. Ridiculous!

Read full quote

Summary of Samsung Electronics Customer Service Calls

11K TOTAL
CALLS
06:54 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Samsung Electronics?

Product/ Service Question:

  • “My remote keeps freezing up won’t work only 6 months old”
  • “Problem with my phone”
  • “Tech support”

Request for Information Question:

  • “Need help and I am old”
  • “Need help with my refrigerator”
  • “I need help with setting up my phone, so can I please”

Account Question:

  • “Log in”
  • “To unlock my phone”
  • “I can't get into my account”

Return/ Replace Question:

  • “Return and refund”
  • “Return Authorization Number”
  • “Return”

Payments and Charges Question:

  • “Billing”
  • “Watch wont charge”
  • “Phone charging port is not working”

Shipping and Delivery Question:

  • “Cell phone wasn't delivered and returned to sender”
  • “New TV missing parts”
  • “Water not coming out”

Staff Question:

  • “Customer service”
  • “Finishing service call”
  • “My phonehas been permanently locked. By customer Samsung service due to many unsuccessful attempts”

Website/ Application Question:

  • “App assistance”
  • “Instalar mi televisión”
  • “Can’t get Netflix app on my Samsung TV”

Activation/ Cancellation Question:

  • “Can't cancel the delay on my dishwasher”
  • “Cancel my Samsung care”
  • “Can't renew Samsung Art”

Refund Question:

  • “Refund”
  • “Need money back on purchase from 9 days ago”
  • “My refund”

Cards Question:

  • “Want to report an issue of not being able to use Nigerian sim cards”
  • “Samsung smart TV dish card stot problem”
  • “Troubleshootin on my Galaxy A20 SIM card tool is stuck in phone”

Employment Question:

  • “Get a job!”
  • “What wrist watches to buy, i need loudspeaker wrist watch for my job.”
  • “W2”

Other Question:

  • “Can not receive voice mail messages”
  • “Phone”
  • “Family hub beverage center unable to open”

Compare Samsung Electronics Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Apple
stars-rating-fill
2.1 out of 5
Write a review
Do you have something to say about Samsung Electronics? What happened? What can we help you with?
Submit review Don't show this popup