Samsung Electronics Phone Numbers and Emails

Toll-Free Number:

  • (800) 726-7864

Customer Service:

  • (888) 699-6067
    Split System Air Conditioners

Accessibility:

  • (972) 761-7123

Samsung Electronics Emails:

Accessibility
Investors/ Franchising
Legal
DMCA Inquiries, Privacy Inquiries, Privacy Inquiries
Media
Consumer Electronics, Content and Services, Corporate Communications, General and U.S. Newsroom Inquiries, Home Appliances, Mobile, Opt-out of Marketing Emails, PR Inquiries, Public Affairs Office, Samsung NEXT
samsungbusiness@allisonpr.com
Enterprise
samsungdsa@edelman.com
Semiconductors, Display Panels and LED Solutions
ssic.communications@ssi.samsung.com
Strategy and Innovation Center
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Samsung Electronics Contact Information

Samsung Electronics Website:

Samsung Electronics Help Center:

Corporate Office Address:

Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, New Jersey 07660
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 8:00am - 12:00am (EST)


Other Locations:

645 Clyde Ave,

Mountain View, CA 94043, US


6625 Excellence Way,

Plano, TX 75023, US

Samsung Electronics Customer Service Reviews

1.4 / 5
Bad
Siana Rfc
Customer is calling a residential phone number wanting repair of their Samsung cell phones
5.0

Mark from customer service is very very helpful he was very thorough and said he would call me back or email me within 24 to 48 hours after hes heard back from the eye fix it in Killeen Texas abo...

Aldrin M Dqq
Paid online order from Samsung.ph still undelivered after more than a month.
3.3

We've been a loyal Samsung customer for almost 2 decades and this is the first time that we experienced this terrible customer service. We were convinced by their good marketing strategy ; offeri...

Summary of Samsung Electronics Customer Service Calls

6K TOTAL
CALLS
04:36 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Samsung Electronics Customer Service?

Product/ Service Question:

  • “Trying to connect to a new internet service”
  • “Water not working on fridge”
  • “Sound Bar doesnt work”

Account Question:

  • “Problem with account”
  • “My phone and accounts hacked remotely”
  • “Change my Samsung account phone number”

Request for Information Question:

  • “Tv question”
  • “About my icemaker in my refrigerator is full of ice on the inside and icemaker will not work”
  • “About my order”

Return/ Replace Question:

  • “Return”
  • “Replacement dryer delivered damaged- refused delivery”
  • “To change a phone number associated with my account”

Payments and Charges Question:

  • “Fraudelent charges by samsung electronics on my bank account”
  • “Charger”
  • “Battery will not charge”

Shipping and Delivery Question:

  • “Wrong parts”
  • “Schedule delivery”
  • “Why i haven't got my refund back”

Activation/ Cancellation Question:

  • “Activate warranty”
  • “Cancel order”
  • “My order got cancelled”

Staff Question:

  • “I have the new T-Mobile home internet service and my Samsung television won't hook up to the internet”
  • “Disatifaction with customer service”
  • “Frame tv service”

Refund Question:

  • “Refund”
  • “Change my informations during processing refund”
  • “Refunds”

Cards Question:

  • “Sim card”
  • “Creditcard wont work”
  • “Took money off gift card”

Website/ Application Question:

  • “App”
  • “App problems”
  • “Your website is messed up”

Employment Question:

  • “What wrist watches to buy, i need loudspeaker wrist watch for my job.”
  • “W2”

Other Question:

  • “Wash machine 4c error”
  • “My tv going bad”
  • “Hi”

About

Samsung Electronics Pros and Cons

Pros: Always have loved all samsung products, Quality of tv, Good products, Design, Phone

Cons: Customer service, Poor customer service, Getting the runaround every time, Dont stand behind their products, Customer service indifferent to defective product

Related Companies

Samsung India, Dacor, Harman Kardon, JBL, DigiTech

Summary

Samsung Electronics Co., Ltd. is a multinational electronics company. It was founded in January 1969. Its headquarters is based in Suwon, South Korea. Samsung Electronics manufactures a broad range of products. They include the following: LCD/LED Panels, Mobile Phones, Semiconductors, Televisions, Digital Cameras, and more. Samsung Electronics is a flagship division of the Samsung Group. The company operates more than 80 assembly and sales facilities worldwide. All Samsung products are available online and in stores. Available payment options are Visa, MasterCard, American Express, Discover, and Diner’s Club. The slogan of the company is as follows: "Samsung, The Next Big Thing is Here".

Samsung Electronics reviews and complaints

Samsung Electronics is ranked 439 out of 2025 in Appliances and Electronics category

Area Served

USA, Worldwide, Other

Payment Methods

VISAMasterCardAmerican Express

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