Samsung Electronics Phone Numbers and Emails

Toll-Free Number:

  • (800) 726-7864
Send Message

Customer Service:

  • (888) 699-6067
    Split System Air Conditioners

Accessibility:

  • (972) 761-7123

Samsung Electronics Emails:

Accessibility
Investors/ Franchising
Legal
DMCA Inquiries, Privacy Inquiries
Media
Consumer Electronics, Corporate Communications, General and U.S. Newsroom Inquiries, Home Appliances, Mobile, Opt-out of Marketing Emails, PR Inquiries, Public Affairs Office, Samsung NEXT
privacy@samsungkidsplus.com
Privacy Inquiries
samsungservices@berlinrosen.com
Content and Services
samsungbusiness@allisonpr.com
Enterprise
samsungdsa@edelman.com
Semiconductors, Display Panels and LED Solutions
ssic.communications@ssi.samsung.com
Strategy and Innovation Center
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More phone numbers and emails Less phone numbers and emails

How to Contact Samsung Electronics?

Most Popular Number:

(800) 726-7864
Total calls: 7 766 Issues resolved: 271 Last call: Mar 18, 2024

How Can I Call Samsung Electronics Customer Service?

To call Samsung Electronics Customer Service you can dial the Samsung Electronics toll-free number at 1-800-726-7864. Follow the prompts to select the appropriate option for your needs, or hold to speak to a representative.

Does Samsung Electronics Have 24 Hour Customer Service?

Samsung Electronics offers 24-hour customer service for its customers. Customers can contact Samsung Electronics customer service at any time, day or night, through the phone number provided on their website.

How Can I Contact Samsung Electronics Customer Support Directly?

You can contact Samsung Electronics customer support directly by visiting their website and choosing from several options. You can call the Samsung Electronics customer service phone number for your region or country. Alternatively, you can initiate a live chat session with a customer support agent by visiting the support section on their website, or you can send an email by visiting "Contact Us" and selecting the email option.

Does Samsung Electronics Have 24 Hour Customer Service?

Samsung Electronics provides 24/7 customer service support. Such a schedule applies to an online chat option, WhatsApp, and some phone lines, such as 866-371-9501, where you can discuss billing, enrolment, eligibility, and claims. Text Support at the Samsung Electronics company customer service number, 1-800-726-7864, is also available 24/7. The rest phone lines operate during certain working hours. We will consider them in the last block of answers.

How Do I Contact Samsung Electronics Customer Care via Live Chat?

Visit the Samsung Electronics official website by going to it through its hyperlink in the “Contact Information” block on this page. Then move the mouse cursor over “Support” and select the type of the help: “Product Help” or “Order Help”. Scroll down the page, choose “Chat with Us” in the “Support” block. A Samsung Electronics support chat window will open on the right. Click on the “Start Chat” button to start your conversation with a virtual assistant.

Can I Email Samsung Electronics Support?

As for customer care support, it is provided mainly via a text message at 1-800-726-7864 and chat option. If you have some problems with the accessibility of certain information on the official company site, send a letter to the following Samsung Electronics email: accessibility@sea.samsung.com.

What Are the Samsung Electronics Hours of Operation?

Samsung customer support hours vary depending on the phone line. The appeals regarding Home Electronics & Appliance, IT/Computing, and general question at the main company contact, 800-726-7864, are received 7 days a week from 8 a.m. to 12 am. ET. The Order Support at the following Samsung Electronics phone number, 855-726-8721, has the same schedule. As for Samsung Parts line, 800-627-4368, the specialists are ready to receive calls Monday through Friday from 9 a.m. to 6:30 p.m. ET.

PissedConsumer Club

Contact Information

Samsung Electronics Website:

Samsung Electronics Help Center:

Corporate Office Address:

Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, New Jersey 07660
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 8:00am - 12:00am (EST)


Other Locations:

645 Clyde Ave,

Mountain View, CA 94043, US


6625 Excellence Way,

Plano, TX 75023, US

More contact details

Samsung Electronics Customer Service Reviews

1.6 / 5
Poor
Ahana Gdx
My Refrigerator was out she really helped me on a Sunday
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Customer Service was great I got help on a Sunday.This is rare to get help on the weekendsnow I wont have to throw my food away

Read full review
LeeLee I
Horrible customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Customer service is a joke and non-existent and their website will give you a different price every time you visit for the same product. 6 hours of time wasted on the phone to fix simple things with zero resolution.

Asked to be escalated and asked for a supervisor and neither was offered. I was told they would call me but they never do. I will think twice before buying another Samsung product as they don't care about their customers. Worst customer service I've ever experienced other than AT&T but at least they eventually help you.

Requested U.S. call center and was told they didn't have one.

They disclosed another customer personal HIPPAA information and ended up connecting me with another customer named Mike that was calling to complain and get help. That's the first time a company has done that to me.

Read full review
Guest-5679523
Elssue with multiple appliances

I have submitted information about the very first appliance which is my refrigerator.
I was waiting on someone to call and schedule to come.
Its seem like you are worry more about money instead of customer support.
I received an email that canceled my ticket because of warranty, it would be nicer to have someone call and discuss payment.
I have 2 dishwashers broken, 2 stoves broken, one microwave broken and now my refrigerator.
They are all your brand and no one is willing to listen and take care of the situation.

Read full review
Robert S Fgq
Samsung does not take responsibility for their mistakes.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

No response yet. I'm sure that try to forget that the fact that the finish is important to seal the fridges finish so moisture won't seem through and creat other issue like rust or even the chips that come off the fridge door ends up in my ice maker, which could be toxic to humans. I didn't realize that the paint chips were in my ice till it was pointed out to me...so im not sure how much I have consumed, but I know for s fact that it's not very good for the human body to consume this poison.

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How Good is Samsung Electronics's Customer Service?

Tyller Odq
Tyller Odq
Feels Disappointed | Mar 08, 2024

They were no help.

Read full quote
Blayton Dyt
Blayton Dyt
Feels Disappointed | Mar 06, 2024

Trash *** Customer service I could not even understand what the lady was say

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Katha Koh
Katha Koh
Feels Satisfied | Feb 10, 2024

REP. provided excellent service.

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Amalia Ivm
Amalia Ivm
Feels Satisfied | Jan 16, 2024

Greatest

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Keahi Qjn
Keahi Qjn
Feels Disappointed | Dec 24, 2023

Horrible. Call center in Asia.Could not understand the service representative. Asked if I could speak to someone in the US and they told me they couldn’t.

Read full quote
Blakely Nzb
Blakely Nzb
Feels Disappointed | Dec 23, 2023

Agent courteous enough but seemed bored and a little irritated so I only asked half of what ai intended to adk

Read full quote

Summary of Samsung Electronics Customer Service Calls

9.5K TOTAL
CALLS
05:42 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Samsung Electronics?

Product/ Service Question:

  • “Tv not working”
  • “My other phone screen does not want to work But the buttons on the side does work.”
  • “Tv no internet”

Request for Information Question:

  • “Help with Bluetooth headset”
  • “Tech support”
  • “Help with Samsung account”

Account Question:

  • “I can't sign into my account”
  • “Update my number. Cant get into my account”
  • “Forget password and new cp number”

Return/ Replace Question:

  • “Samsung smart TV screen replacement”
  • “Return”
  • “Replacement parts”

Payments and Charges Question:

  • “Rebate”
  • “Need information from the phone billing department”
  • “Billing”

Shipping and Delivery Question:

  • “To get the t v sound to work”
  • “I did not get help”
  • “Enlarging, caption, size”

Staff Question:

  • “Service request”
  • “Phone gwts no cell service”
  • “Stove told me to call customer service due to a power outage I just had”

Activation/ Cancellation Question:

  • “Didn't subscribe”
  • “Cause i had a ticket number open to fix my television but i called the tv specialists and said that my ticket got canceled that i didnt need my tv to be fixed but i never cancel ticket so i need youbto open the ticket up again so i can get my tv fixe”
  • “To cancel starz”

Refund Question:

  • “My refund”
  • “Refund”
  • “Refund not approved charge for smart switch”

Cards Question:

  • “Keep sending 2 step code to my prior phone without a sim card”
  • “Need PIN numbers”
  • “SIM card tray after I put a SD card in it shut the tree drop the phone and the SD card fell out of it slot and now the country will not open”

Website/ Application Question:

  • “App”
  • “Can't please order online”
  • “Your website is messed up”

Employment Question:

  • “Get a job!”
  • “What wrist watches to buy, i need loudspeaker wrist watch for my job.”
  • “W2”

Other Question:

  • “Issues with my phone L2tp vpn”
  • “Because my Samsung phone is messed up”
  • “My sound keeps going out on my TV”

About

Related Companies

Samsung India, Samsung Canada, Dacor, JBL, Harman Kardon

Summary

Samsung Electronics Co., Ltd. is a multinational electronics company. It was founded in January 1969. Its headquarters is based in Suwon, South Korea. Samsung Electronics manufactures a broad range of products. They include the following: LCD/LED Panels, Mobile Phones, Semiconductors, Televisions, Digital Cameras, and more. Samsung Electronics is a flagship division of the Samsung Group. The company operates more than 80 assembly and sales facilities worldwide. All Samsung products are available online and in stores. Available payment options are Visa, MasterCard, American Express, Discover, and Diner’s Club. The slogan of the company is as follows: "Samsung, The Next Big Thing is Here".

Samsung Electronics reviews and complaints

Samsung Electronics is ranked 480 out of 2839 in Appliances and Electronics category

Area Served

USA, Worldwide, Other

Payment Methods

VISAMasterCardAmerican Express

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