I have a complaint against Samsung India w.r.t. their 29" coloured TV which was purchased on 19th June, 2008. From the 2nd month of its purchase it started giving problems. Since then their engineers visited and tried to solve the problem/rectify the fault, once they replaced one part but within 2-3 weeks of its replacement, same fault occured.
I requested them to rectify the fault finally or replace the set but they ignored my request and replied that there is no big fault, it is rectified now.
Unfortunately, after the expiry of guarantee period i.e. after one year same problem again started. When I informed them about this their Service Centre informed that this time they will not charge Visiting fee but next time we have to pay Visiting fee, and again they rectified the fault. But within 3-4 weeks same problem again occured. Please suggest me where to contact now for replacement of the defective set/refund of the my hard earned money of Rs.16500/-.
If possible, please forward my complaint to Samsung Company's Head Office about their Samsung India located in India about this incident. Most of the buyers of Samsung product in India are agrieved with Samsung Products but nobody cares once the product is sold. As per rules they should have replaced my set but they waited for the expiry of guarantee of TV so that after expiry they can't be blamed for the fault in the TV
More Review Details
- Monetary loss:
- Product or service
- Coloured Tv
- Review category
- Appliances and Electronics
You May Also Like
- "I bought an element TV 42" at target and two months after the TV started to turn off by itself every 5 minutes. I went to target and couldn't return..."
- "I had been purchasing a Redmi Note 3 from ezbuy Malaysia (65daigou); placing the order on 3rd Aug 2016 and receive the phone on 13rd Aug 2016. Upon the reception..."
- "I purchased a defective element TV from target on black Friday, tried to have target exchange it but they were out of stock so i attempted to call element electronics..."
- "English Leather cologne is great and delicious, sexy and irresistible scent for men. It is very romantic and casual. I purchased last week for my friend. When he went to..."
- " HI5OUTLET BACK COVER FOR GIONEE MARATHON M 5 LITE MULTICOLOUR.. please replace your back cover... mene jo cover apne phone e liye magayath wo cover nahi hai.so please change my..."
- "I am really appreciated India Gift's service. They promised me for midnight gifts delivery in Bangalore for the occasion of my brother's birthday and they completed their promise within time...."
- "I called for a carry out pizza managers special witch says unlimited toppings well the man over the phone told me it's only 3 toppings for that pie so I..."
- "We love Ritz at our house and I buy several at a time each week. It has been the last 6 mo - 1 year that they are a..."
- "Sent for a WHITE CAL-KING comforter with an order# confirmation 10/11/16. On 10/18/16 received my order. It was BURGUNDY and had a different order# but still had my name and..."