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Bought a Galaxy 8+. Charging Cord just stopped working.

Needed phone. Called Samsung and they wanted me to mail my defective cord back to them so they could confirm it was not working. They would then replace the cord at no expense to me. Problem - what was I supposed to do for the weeks it would probably take to actually get the replacement cord.

My PHONE BATTERY WAS DEAD. Their advise. Go to Best Buy or any Electronics Store and purchase either a new cord or a Charging Pad. What kind of Customer Service is this?

I had to buy the replacement charger because it was imperative for me to have the use of the phone. Now I'm out close to $50.00 because of their defective product. Thanks a lot Samsung.

It will be a long time before I ever purchase anything from Samsung again. Apple is better even through i do not like their software

Product or Service Mentioned: Samsung Electronics Charging Cord.

Reason of review: Bad quality.

Monetary Loss: $50.

Preferred solution: Full refund.

I liked: Phone.

I didn't like: Quality.

  • Galaxy
  • Samsung Galaxy 8
  • Bad Charger
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