Al Mahallah Al Kubra, Al Gharbiyah
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dear Samsung,

i bought galaxy grand from Saudi Arabia from 4 months ago.last night Samsung informed me to make update software.after that if i want make a call give me registration mobile network .i thought it is problem in my mobile line .i went to mobile company they changed them sim card.the problem still stayed and they inform me the problem in phone.when i went to Samsung (Alexandria-Egypt).they inform me your grant y does't work in Egypt they charge me 250 EGY pound to change firmware because this upgrade not suitable for middle east .if the upgrade not working in middle east why you send to customers.i think the great company make the granty international .this mistake samsung made it .and it isn't fair .how can the companies take big share in electronics market . i decided does't make upgrade and not buy Samsung product again.i thought it is trick from samsung.

eng. ahmed higazi

a_higazi@yahoo.com

Monetary Loss: $250.

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