Update by user Jan 27, 2014
Even though they said it could take up to 3 weeks, the monitor was back in 10 days and works fine
Original review posted by user Dec 28, 2013
I have a 27" samsung monitor and paid for 3 year warranty. Apparently their is a short in the monitor as it keeps blacking out.
When I called tech support, they told me to ship the unit back to them and they would either repair or replace it. But that could take up to 3 weeks. I asked for a loaner monitor for the 3 week period as I cannot be without a computer for 3 weeks. They said they cannot do that and the retailer, Tiger Direct said this was not their problem.
What a rippoff. Will never again buy a Samsung product nor will I buy anything from Tiger Direct again
Review about: Samsung Electronics Repair.
Monetary Loss: $345.