Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

9 weeks ago I purchased at Lowe's a Samsung 21cu ft refrigerator. Thought I did my research.

Guess not.

Noticed last week that the temperature inside the refrigerator was low for each setting. So I put my freezer thermometer inside the fridge. Only 40 at the 3 of the 5 levels, 5 being the highest. Trying to use what foods I can but still may have a loss$$$$.

Sent an email and received response which is all the things I already checked. I did send a service ticket but with a fridge full of food hope they call. Still I am angry -- paid for and only 9 weeks old---geesh.

Am also contacting Lowes as I bought it there and used their credit card. Next time I am using a Visa/Mastercard so I can get additional protection.

Product or Service Mentioned: Samsung Electronics Refrigerator.

Reason of review: need immediate service probably not going to get it.

Monetary Loss: $1150.

Preferred solution: Let the company propose a solution.

I didn't like: Feeling like i bought a lemon.

Company wrote 0 private or public responses to the review from Feb 25.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like