Samsung Electronics Reviews

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samsung customer service service customer phone warranty problem repair products issue
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Verified Reviewer New Reviewer

Purchased a phone a 71 galaxy

1.0
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Update by user Feb 15, 2021

No they never responded so I will never buy there product again and I'm tell everyone else don't buy they don't honor there products and don't value us as customers

Original review posted by user Jan 16, 2021
Just purchased a phone got the phone yesterday went don't 146.00 and called service got told they want change the price so I will be sending it back and getting a different type of phone samsung want change the price so I'll send it back

User's recommendation: Don't buy they don't value there customers i will never buy there brand ever and will tell everyone I know cause without us they have no company.

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ID
#2383582 Review #2383582 is a subjective opinion of poster.
Cons
  • Dont stand behind loyal consumers
  • No solulion
  • Dont value there customers
Loss
$145
Preferred solution
Price reduction
Most helpful review
New Reviewer

HELP! We have had our Samsung DLP TV for 2yrs 11months when all of a sudden white dots started to appear on the screen. Does anyone know of a recall or a lawsuit that is going on so we can join. We Called Samsung and they just basically blew us off and told us our...
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88 comments
#773934

I have the HL61A750 I purchased in 2008. I did not get any offer for a new chip.

I called Samsung and they stated that this model is not under recall and would not be repaired. I would be liable for an "out of warranty service call" if I wanted it fixed. They would not acknowledge that this TV had a chip problem and stated there are no issues with this model.

You only need to put the model in google to find a plethora of people with white dot issues. I am now awaiting a supervisor to call me back within two days.

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ID
#200442 Review #200442 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Product
Samsung Electronics Tv
New Reviewer

Need to know how to download dat from Samsung Cloud before total deletion.

3.5
About the Samsung Cloud Deletion deadline which everybody is taking a nonchalant attitude which is utterly hideous!

User's recommendation: Knowledge is power The more savvy the better the response.

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ID
#2916201 Review #2916201 is a subjective opinion of poster.
Location
Binghamton, New York
Preferred solution
The proper technical step by step instructions to insure a proper, correct and complete download to the intended website.
New Reviewer

Microwave not workong

Im trying to find out if my microwave is under warranty. I just moved into this home and its not working. I have placed multiple customer support text messages calls nobody answers the phone and nobody returns a text, call or emails.
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ID
#2903163 Review #2903163 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Disappointed with this Samsung tv manyTv blacked out

3.8
Doesnt seem as responsible company anymore. They dont seem interested in backing their product it must be time to look for manufacturers

User's recommendation: Maybe look elsewhere check review.

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ID
#2897183 Review #2897183 is a subjective opinion of poster.
Pros
  • I like my phone very much no need for change
  • I never had a problem until the was a problem
Cons
  • Customer service and support are awful
Loss
$500
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Defective TV after 4 years.

1.5
I have a Samsung UN55KS8000XZA LED TV that I purchased on Jan 2017. On 9/21/2021 the unit went too dark screen and then to only vertical lines. I paid 1000.00 for this set and it should last longer than this. Samsung says that this is not a common problem, but the Samsung forum for this model says differently. I did reach out to support and was told to contact service for a quote for repair. interested

User's recommendation: Stay away from any company that does not stand behind their product.

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ID
#2896874 Review #2896874 is a subjective opinion of poster.
Pros
  • That i wont be seeing them again
  • Product was great for 2 years
Cons
  • Denies problem does exist
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Watch

1.0
Still have not gotten anywhere with anyone. Samething lies.after lies. Why can't anyone just help me and send my watch back. This is beyond *** Thanks to u guys I have to pay sprint for the watch because u won't send it back to me. Never sending anything to you guys again. *** customer service.
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#2890550 Review #2890550 is a subjective opinion of poster.
New Reviewer

Refrigerator is not working over and over again.

The drain tube on the refrigerator clogs and then the condenser freezes over with ice and the refrigerator does not work. It has happened at least 9-10 times. I called and they sent a repair man who said he fixed it. Two months later same thing. Over and over again.

User's recommendation: Never buy a samsung.

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ID
#2889581 Review #2889581 is a subjective opinion of poster.
Loss
$2100
Preferred solution
Full refund

1.7
I purchased galaxy watch 3 month ago for my wife. The watch manual tells you that you can swim in a swimming pool that is 5ft for 30 min. The watch Supposed to be waterproof. I also have the same watch. We both jumped in the pool To swim laps. My wife's watch...
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ID
#2880696 Review #2880696 is a subjective opinion of poster.
Location
Azusa, California
Pros
  • Easy to use
  • To try out their android
Cons
  • Lying to customers
  • Buyer beware
  • Dont stand behind their products
New Reviewer

I bought a Samsung smart t.v and it just stopped working

I was told that someone would help me and after I left a positive feedback they denied it and said that it's nothing that they can do so yeah I'm highly upset about that I paid to much money for my t.v and to hear that it's nothing that they can do after I left a positive feedback because I was told that they were coming to my house to fix it is very lowdown and unprofessional

User's recommendation: Don't never buy anything from Samsung it's totally not worth it my 80inch t.v is just broken a I have to just buy me a brand new t.v because it's nothing that they can do about it plus I had warranty on it.

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ID
#2875667 Review #2875667 is a subjective opinion of poster.
Location
Mobile, Alabama

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Verified Reviewer New Reviewer

Icemaker

1.0
I have a 2011 Samsung refrigerator in which the ice maker stopped working. Since it was too old to be covered by the recall I git it fixed by ServiceQuick for $320 USD. Four months later its stopped working again. Neither ServiceQuick nor Samsung will fix it. I will never buy another Samsung appliance or use ServiceQuick again.Icemaker

User's recommendation: Don't buy Samsung or use ServiceQuick.

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ID
#2873357 Review #2873357 is a subjective opinion of poster.
Loss
$320
Preferred solution
Full refund

Return

Still I am waiting my refund, the item is returned!! You can reach me in 470 443 **** the item is returned back to Samsung!!!
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#2872634 Review #2872634 is a subjective opinion of poster.
Location
Snellville, Georgia

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Verified Reviewer New Reviewer

Watch

1.0
Poor. Got no where. Still no watch. I am never using Samsung stuff ever again. I will tell my friends and family not to use there products

User's recommendation: Don't get samsung things.

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ID
#2867856 Review #2867856 is a subjective opinion of poster.
Location
Grover Beach, California

Waiting on poster deliv packages

Call 601-549--**** mr ISAAC Varnado if you can do something all my business contact on it and I have no way of getting off the phone because it don work loosening money and all YOU guys say $356.46 to fix THAT not right but you loose moor than myself it's going to BE told all over media and first I was willing to pay. Am paying for a stream which wasn't cracked or nothing tell me that's right thanks for listening
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ID
#2864505 Review #2864505 is a subjective opinion of poster.
Pros
  • Initial response very good
Cons
  • Refusing to acknowledge and repair common issues

Location of lost phone

I went to Samsung store on 95th and they sai that they could only factory break it so Im the one pissed because you could have told me that that was the only way
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ID
#2863992 Review #2863992 is a subjective opinion of poster.
Location
Chicago, Illinois

Need to reset smart TVs

Never reached the help desk. Have no idea what happened but here I am a day later with no help. My problem was inability to load a new app on my smart tv. HBO Max. No menu to load a new app.
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#2861881 Review #2861881 is a subjective opinion of poster.
Location
Saint Augustine, Florida
New Reviewer

To talk to someone you genius

1.0
Absolutely worthless no help crying kids in the background barely spoke English will never waste time on it again

User's recommendation: For you to shove it.

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ID
#2859790 Review #2859790 is a subjective opinion of poster.
Preferred solution
Apology

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