Samsung Electronics Reviews and Complaints
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7
Issues
resolved
754
Total
reviews
$610K
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losses
$1.6K
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loss
88.2K
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What was your experience with Samsung Electronics?
Customers don't like
- Customer service
- Way they do business
- Too many defects
Customers like
- Tv when it worked
- Design
- Quality of tv
Brought a 65 inch Samsung HD TV it when dark 1 year & 2 months after the purchase date. Brought Samsung refrigerator it shut down after 3 years. Samsung refused to accommodate me in any way regarding my situation the Samsung customer service people said "oh well"...
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We bought our Samsung top loader washer and a dryer to match about four years ago. Dryer is loud and rattles. Repair person said the Fox is temporary and will always come back because of the way they made the drum. Washer is disgusting! Soap and bleach dispensers...
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Samsung have not bothered to reply to me ,but in phone calls just said I must have been scared I have kept the cord and the plug that fitted into the back of the tv screen, plug is totally melted exposing metal prong of the plug. If I had not been in the room or if a...
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I bought Samsung S8 Plus from BellCanada in Toronto to use in Saudi Arabia. While doing OS upgrade battery went dry and upgrade was terminated. since then my mobile is failing to upgrade. We did all hard reset by no luck. We took to Samsung service center in Jeddah,...
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I liked
- Easy to use
I didn't like
- Customer service
noticed white spot on the corner of the tv. Went to see what was on the screen. The frame is so hot. You burn yourself when you touch it. The frame and screen are melting. Contacted Samsung. They gave me a ticket no. To speak with a technician. When I spoke with the...
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I have a 14 month old Samsung top load washing machine, paid a fortune for it. I wiped near (one inch away from) the bleach dispenser with a paper towel, and a section of enamel fell off!! It gets better, the metal underneath was RUSTED OUT. Since when does a 14 month...
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I purchased a refurbished Samsung S6 Galaxy Cell Phone. When I started to have problems with it, I tried to get a new battery but in order to do so, I'm expected to drive up to 2-3 hours away from my home or ship to one of their service centers when its the only phone...
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I didn't like
- Bad attitude when warranty no longer exists
Purchased both appliances and within a month had to have a tech come out and repair them. Found out that the stove burning everything was normal and the Fridge either freezing or rotting everything was standard as well. Had the repairman out for two more visits and...
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Product
I bought a Galaxy S6 through a vendor on Amazon in July of last year. At the same time, purchased an OtterBox case and screen protector. When it arrived, I installed the case and protector as well as registered the phone through Samsung's support site. 9 months later,...
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Similar to Samsung Electronics
Well lets see where do i begin!!! brand new samsung tv barely 4weeks old has lines that cut thru the picture after only 4 times of using!!!, i call samsung support they send a sub contracted tech out to take pictures and do a report, that tech sends report and picture...
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Product
I didn't like
- Dont stand behind their products
- Quality
- Question after question after question after question