Samsung Electronics

Samsung sends you to a we fix it store or Batteries Plus, Batteries Plus said that they do not fix the phones because they're not warranted by Samsung. We fix it looked at my phone and said there is no reason that it should not be under warranty because there is no physical damage.

Dust got under the screen and now it has two white lines running across the top of the phone. I called and took it to three different stores that Samsung told me to take it to. Samsung told me that I needed to send the phone into their technician and it would take two weeks I used the phone for work and I cannot just take off 2 weeks.

Besides that even if I did send it in according to the stores that Samsung send you to get it fixed they say that Samsung will not warranty the phone anyway. They suggested I asked my carrier for a loaner phone even though I did not buy my phone from them.

Was trying to purchase a watch on the website. I was eligible for 2 promotions, including a trade in.
This took nearly 6 hours of being given misinformation from their customer service team.
The customer service rep finally set the cart up for me and emailed it to me, so I only would need to add the payment and submit it.

The total cost at this point was 69.99 (see attachment).
When I arrived home, I contacted customer service and spoke with a supervisor, who offered me an additional 30.00 discount due to the unprofessional conduct of the staff. I asked him specifically If that could be applied on top of the other promotions. He said it could.
I then went to check out and applied the additional promotion code, which was accepted. This should have brought the price of the item down to 39.99.
When I went to check out after entering my credit card and submitting the payment, my card was charged 134.60.

That's nearly one hundred dollars higher than the price in the cart, which represents a contract between the consumer and the business.
I contacted customer support over this and cancelled the order and asked why they intentionally tried to defraud me by altering the price without notifying me before I submitted the payment. They altered the price as it was being processed. I believe they do this because they hope that people won't notice they have been overcharged, and sadly it's an effective strategy as many don't catch it, which I believe is what they count on.
I contacted customer service repeatedly to the point where they were just hanging up on me. I will state here before I continue that I'm not going to dispute each lie I was told individually, I will simply point out that I currently put the same item in the cart today and the three promotions that over the past 4 days that I was told by various agents were not stackable are all applied.

So they are stackable.
The first person told me the military discount could not be applied with the trade in. Not true! The second person told me the military discount could not be applied with the additional promotion I was offered due to the horrible customer service, also not true.
Essentially every person I spoke to just spun a story to try to justify why the promotions couldn't be used together. They appear to just make things up as they go along.

This seems to be an extremely unethical company to conduct business in this manner.
When I finally got a supervisor on the phone, he told me to send him the screenshots of the original invoice and the receipt, and he would take care of it and call me back. I did as he asked and about an hour later he emailed me stating he was unable to get through to my phone, which was likely a lie. When I asked how the issue was going to be addressed having sent the screenshots, he never responded again.
I then went to fill out a complaint on the corporate website. I got a response from Princes stating they would be contacting me the next day.

Furthermore, I responded with the best times to reach me and never heard back, and this person never contacted me.
I responded back repeatedly to the corporate office, and they are just ignoring my emails and calls.
Today I went into another chat session to speak with customer service. I had completed the cart again, and although I didn't submit the payment, the total at the end reflected all three promotions being applied. Clear evidence of their staff blatantly lying.
At the end the person on the chat session then firmly told me that even with the promotions the lowest price was 120.00 or something around there. I explained to him, I'm looking at a cart with 102.00 total.

Again, they just make things up as they go along.
I called again and spoke to a supervisor who assured me she would address my concerns and then hung up on me.
At this point, I have filed a formal complaint with the Federal Trade commission. I am following up with the Attorney General in both Florida where I live and in New Jersey, where their corporate office is located. I am a veteran not that it matters, but this is a company that has no problem with defrauding US Veterans which is additionally shameful since this is a South Korean business and the only reason they have a business is because of US Veterans. Furthermore, I know because I spent two years there.
I Furthermore, Also believe they are intentionally engaging in bait and switch tactics which is a form of fraud.

If offers are not stackable, they need to be transparent about this. They cannot arbitrarily remove them after you submit payment and not tell you.
All I initially requested was for them to honor the original offer which they put in writing, and they refuse to do so.
After my experience I found that this is a pattern with this company and have seen many people with the same complaints. However, people need to start filtering all complaints to the FTC, which is a very easy process. They can pursue meaningful action to protect consumers, but it only works if everyone does it.
I am hoping the Attorneys general in the two states I'm filing complaints in consider taking legal action over what I believe to be unethical and likely illegal business tactics.
The first attachment is the invoice.

The second is what I was charged, and the third is a cart I put together today that reflects all three promotions applied.

The last is the email from corporate stating that someone would contact me. I have many more screenshots proving every step of the process, which I will be turning over to the FTC and Attorneys general.

Back in February, I purchased a 4 pc. set of Samsung kitchen appliances for which I was supposed to receive a $300 rebate.

The forms were completed and accepted. I was told I would receive a virtual gift/debit card. I contacted the rebate center and asked for a real/plastic card. They agreed to send one.

However, 6 months later, after 5 phone calls and 5 emails, with 10 assurances that my case was being escalated to top priority status, I still have not received a gift card. Not only do I feel that I deserve my rebate today, but I also believe I deserve a substantial bonus. Samsung is playing a numbers game where they keep frustrating consumers' attempts to collect and by dragging out the process for so long that some people just give up.

As a result, Samsung pockets millions of dollars of promised rebate money. This is criminal and they should not get away with it.

Minder dan 1 ster !!!

Dit is echt de meest slechte en verkankerde servicedesk waar je ooit mee in contact komt, je kan nog beter reageren op een email van een nigeriaanse prins dan dit nummer bellen, dan word je minstens te woord gestaan.

Ten eerste bel je en word je geadviseerd contact op te nemen via whatsapp. Het is nu 5,5 uur later en nog steeds geen reactie...

Vervolgens bel je ze en word er op gehangen. Dan bel je ze opnieuw spreek je 1 medewerker (perfecte verbinding) super behulpzaam en verbind je door naar de juiste desk. Vervolgens ben je in 1x niet te verstaan en word de verbinding verbroken. Bel je terug gooien ze de lijn 1 min eerder dicht dan ze zeggen.

Doe je zelf en je mede mens een plezier: ipv een samsung product te kopen, geef je geld aan een zwerver. Jij houdt er een goed gevoel aan over en iemand word er daadwerkelijk beter van.

Letterlijk 100 euro naar de getver, geen support, geen oplossing voor wat over duidelijk een fabrieksfout is en (nu ik eindelijk klaar ben met deze review) 6 uur later nog steeds geen reactie.

Voor iedereen die zich afvraagt wat er dan mis is; 20 dagen gelden oortjes besteld voor 100 euro, 4x ik herhaal VIER KEER!!! in gehad en links geeft geen geluid. Kapot! Twijfelde aan mij jezelf of ik niet spontaan doof ben geworden maar rechts geeft in allebei de oren goed geluid.

*** erg ik Apple haat op zijn minst weten ze wat service is en als een samsung medewerker dit leest service betekent:

1): the action of helping or doing work for someone.

2): assistance or advice given to customers during and after the sale of goods.

Get your *** together...ffs

I pre-ordered the Galaxy Z Fold 6 with Samsung Care plus on July 13, 2024. I picked up the phone from Best Buy on July 24, 2024.

Here it is just August 5, 2024, and my phone will turn on, just a blank screen. I've been dealing with Samsung Care going on 12 hours. They told me to take it to ubreakifix. They said the phone will not turn on no matter what they do, and it is a warranty issue.

I was told to contact Samsung Care and let them know so they can send a new phone. Every time I call I keep getting the run around and sent to many different departments.

I even spoke with a supposed supervisor. All I'm asking is for them to send me a new phone and I return this defective phone back to them.

I purchased a Samsung dishwasher 42 decibel black stainless from Lowe's in 2020. Model#DW80R7061UG.

The display screen is sending an error code 5S, which when I google, it mentions the drain is not working properly. Also, the top rack is rusting out and the pins to hold glasses are broken off and rusted. I called Samsung and they will not compensate me at all, nor will they send a repair person to fix it. I filed a complaint with the BBB and received a phone call back from a man I could barely understand, and he told me there is nothing he can do for me.

I told him I was going to post on as many sites as I possibly can about how terrible Samsung appliances are and how terrible the CS is. He told me that sounds like a good plan and hung up on me. I called 2 service technicians and both of them told me they would not service any Samsung appliances, so I had to go out and purchase a new dishwasher. The one guy also told me the reason for the error code is due to the pins on the rack rusting out and during the wash cycle they are now in the drain causing a blockage.

I also have a Samsung refrigerator, which I was reimbursed for and given back part of my warranty money due to the ice machine not working after 3 months. In addition to the dishwasher and refrigerator, I have a Samsung washer and dryer, both of which I have been refunded for due to rust issues.

I have Samsung Care+ insurance, which is supposed to cover in-store repairs and device exchanges, but Samsung has completely failed to honor their agreement. After my Galaxy Flip 5 broke, Samsung promised to exchange my device, transfer my data, and continue my insurance.

When I went to the store, the staff knew nothing, accused me of fraud, and sent me away humiliated. I've been stuck without a functioning phone for weeks, and their customer service is useless. Despite countless calls and emails, I've been met with delays, empty promises, and disrespect. This has cost me time, money, and caused serious stress.

I'm still paying for insurance that Samsung refuses to honor. Save yourself the headache - Samsung doesn't care about their customers!

Paid $1800 for Samsung galaxy fold 4 cell phone 16 months ago also paid for extended warranty... this phone has 2 screens ...1 is the front screen second is the inside double screen.

Being right handed, the phone is supported in the left hand on the front screen when open in use. This screen cracked in the shape of my fingers. The insurance called this abuse and wanted $200 more to repair it. My phone has not been dropped nor has any damage of any kind!

It has been in a hard case from day one, not even a scratch on it. At the time the phone was sent for repair the inside screen was in great condition. I sent it to Samsung for a replacement front screen. When the phone was returned to me the inside screen was cracked down the center where the fold is.

Now if you close the phone for any reason, the phone completely shuts down! When researching on the web, I found this is has happened for a lot of owners and there are statements that once the screens crack the phones soon stop working completely. I still owe $850 for this piece of junk! I warn you !

DO NOT PURCHASE A FOLD OR FLIP PHONE THAT HAS A BENDABLE SCREEN! THE SCREENS DO NOT LAST!

have had horrible experiences with samsung phones, but nothing compared to my current experience.

I bought a samsung bespoke fridge from Home depot. 6 days later it doesn't work and they won't replace it!

They insist on a service call, which they refused to schedule when it works for me & now I cant even get an appointment for at least 5 days after calling them.

I don't want to repair an obviously defective, very expensive appliance, I want it replaced. I was told by home depot there's nothing they can do, its Samsung, and that I have to have 3 service calls before they replace it!!

DO NOT BUY SAMSUNG APPLIANCES

Programming T.V form first time was hard. Tried not to hit wrong button, unable to read the writing on buttons, due to small size font.

Volume key is directly above "Netflix and other buttons, causing their page to come up. Volume button does not always work, takes forever for volume to increase. Why not have regular buttons instead of horizontal bar to push up or down push hitting other buttons? Remote is Slippery and hard to grip causing remote to slip and fall hitting multiple buttons.

All the buttons are cramped together. There is about 1 1/2 " down below with nothing, why not use that space to make a little room and space buttons out.

I do love the built in Alexa however.

There are no universal remotes for this TV, or ones with voice or Alexa.,,

Samsung needs to step up and design this remote, replacing all remotes to customers. There are hundreds of complaints on Google,

When typing in "Issues with Samsung Smart TV Remotes" and was blown away how many people have the same complaints.

I purchased a Samsung dishwasher 42 decibel black stainless from Lowe's in 2020. Model#DW80R7061UG.

The display screen is sending an error code 5C, which when I google, it mentions the drain is not working properly. Also, the top rack is rusting out and the pins to hold glasses are broken off and rusted. I called Samsung and they will not compensate me at all, nor will they send a repair person to fix it. I filed a complaint with the BBB and received a phone call back from a man I could barely understand, and he told me there is nothing he can do for me.

I told him I was going to post on as many sites as I possibly can about how terrible Samsung appliances are and how terrible the CS is. He told me that sounds like a good plan and hung up on me. I called 2 service technicians and both of them told me they would not service any Samsung appliances, so I had to go out and purchase a new dishwasher. The one guy also told me the reason for the error code is due to the pins on the rack rusting out and during the wash cycle they are now in the drain causing a blockage.

I also have a Samsung refrigerator, which I was reimbursed for and given back part of my warranty money due to the ice machine not working after 3 months. In addition to the dishwasher and refrigerator, I have a Samsung washer and dryer, both of which I have been refunded for due to rust issues.

I tried to upload a photo of the rust and receipt but keep receiving and error message.