Samsung Electronics Reviews and Complaints
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9
ISSUES RESOLVED
814
TOTAL REVIEWS
$670K
CLAIMED LOSSES
$1.6K
AVG LOSS
100K
PAGE VIEWS
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Cons
- Customer service
- Way they do business
- Too many defects
Pros
- Tv when it worked
- Overall product design and ease of use
- Features
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- Latest review first
- Most helpful reviews first
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Where do I start? I ordered a suite of Samsung kitchen appliances, which arrived piecemeal because when Lowe's checked to see if everything was in stock with the manufacturer's warehouse, Samsung had not updated their inventory - so instead of waiting two weeks for my new refrigerator, I waited two months! Less than three months after delivery, the ice maker stopped working - not that it worked very well in the first place; it would barely crush ice. Customer Service was wonderful to start - a joy to work with, and the repairman they sent was very pleasant. However, pleasant doesn't fix my fridge! Quality does, and there was a lack of that - two days after the repair (by First Choice Electronic Repair Services) I had the same exact problem - no crushed ice, a loud grinding noise. Originally, the repairman blamed us for not "bleeding the system properly upon installation". When we told him we did exactly as our plumber instructed, he blamed the plumber for shoddy work. I have been waiting a week for First Choice Electronic Repair Services to come and re-repair their repair, and planned on taking a day out of the office to be there for when they arrive "between 10 AM and 5 PM" tomorrow. At 1:10 PM today they called to tell me they don't have a technician available and they have to reschedule for next Monday. "That's all right, right?" is how they tried to end the call. NO. It is NOT alright. I know how warranty repairs work - if they breakdown, they don't get paid a second time to fix it. First Choice Electronic Repair Services told me they were overbooked. I told them I don't care, I want my "*** poor repair fixed" and I want it fixed as scheduled. Never once did First Choice Electronic Repair Services mention that their technician was injured on the job - not even when I threatened to call Samsung...but miraculously they remembered this was why they couldn't send someone out to fix the shoddy repair - because he was hurt on the job just yesterday! Had they told me this from the start, I would have been a lot nicer and a lot more understanding...but the trust is gone. First Choice Electronic Repair Services told Samsung (who relayed to me) that they don't have any other technicians in my service area, and they have nobody they can pull off another job to come fix the job that should have been fixed right the first time. Samsung, to their discredit, has nobody else to send either. So, TL;DR: Samsung sent a technician who did a lousy repair, who all the while blamed Samsung's poor product on the users, not the manufacturing. First Choice Electronic Repair Services refused to take proper responsibility for a bad repair.
Most Helpful
HELP! We have had our Samsung DLP TV for 2yrs 11months when all of a sudden white dots started to appear on the screen. Does anyone know of a recall or a lawsuit that is going on so we can join. We Called Samsung and they just basically blew us off and told us our...
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Samsung Electronics - Worst Customer Service EVER!!!!!
Purchased a smart watch that’s rated water resistant to 50 meters and directions state to rinse off with fresh water and dry if worn in salt or chlorinated water. Had for 1 month and stopped working. Sent it in and was told that the warranty was void due to water damage and that it’s only “water resistant” when I read them the directions, the rep asked “where did you get that information. I replied “I READ IT TO YOU WORD FOR WORD OFF YOUR WEBSITE AND ITS ALSO ON THE BACK OF THE PRODUCT PACKAGE” He then told me I needed to pay $160 to fix the watch Asked to speak with a manager, he put me on hold for 20 mins then hung up on me
Review
Product
Pros
- Style and size
Cons
- Customer service indifferent to defective product
Reason of review
Poor customer service
Loss
$210
Preferred solution
Let the company propose a solution
Tags
I purchased a Samsung dishwasher in February and it failed in late August. I contacted the store where I purchased it and they referred me back to Samsung as it was still under their 1 year warranty. After several phone calls they told me there was no Samsung...
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Review
Product
Pros
- Features
- Nice looking products
Cons
- Terrible customer service and warranty solutions
Reason of review
Poor customer service
Loss
$1055
Preferred solution
Full refund
Bought Range and Fridge about 2 months apart, within the first year of owning the fridge all of the plastic door bins started to crack and break. Have no fear Lowes extended warranty is....well not here.... Lowes stated that the bins were not covered by the warranty...
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Review
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution
first of all let me start by saying I am a huge fan of Samsung and its products. But I am hugely disappointed in my Samsung Note 10 Plus it came with a USB type C headphones that said I lost my headphones and tried to buy a new set but no one carries it, even Samsung...
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Review
Pros
- Excellent products and quality
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Samsung Electronics - Galaxy S9 is disappointing
Buying this phone was a BIG mistake. What a waste of $600. I can't send or receive videos. They are grainy, choppy and reduced in size no matter what setting I try. I'm missing out on family events since they can't share with me and I can't share with them. It doesn't matter if it's to/from an iphone or a galaxy, etc. It won't work. I found out too late that this is a problem with this phone and that it's a samsung software issue. How can they get away with selling an inferior product? What a scam. I also miss calls because they get disconnected when I try to answer. I've tried different settings. I will never buy another samsung. I've had androids before but don't recall any problems. This phone is a very expensive paperweight. Wish I'd stayed with iphone.
Review
Cons
- Too many defects
- Poor design
Reason of review
Bad quality
Loss
$600
Preferred solution
Full refund
Soundbar HW-N850 and subwoofer Retail $1199 purchased through BEST BUY Metropolitan location NC 28204 Oct,31,2018 Shipped to us rec'd Nov 2018 currently trying to get my refund that Samsung agreed to process. Long story short... Problems with the sound via soundbar...
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Review
Pros
- Looks good
Cons
- Never worked properly
- No outline or protocol given in writing about refund process
- Never got any call backs or response to any emails sent
Reason of review
Damaged or defective
Loss
$965
Preferred solution
Full refund
Tags
Samsung Electronics - Trouble with top loading washer
The Samsung top loading washer always becomes unbalanced when I use it. I have to stop and rebalance the laundry before it will complete the spin cycle. If I had known about the problems with it, I would have purchased another model or brand. My model is number WA422PRHDWR/AA.
Review
Reason of review
Bad quality
Loss
$600
Preferred solution
Repair
I own a Samsung model no 422 washer. It's 6 years old and cost $600.00. About 4 months ago when I went to put the clothes in the dryer the PF code was flashing , I looked the code up and the PF code it means the load isout of balance, i pause the machine redistributed...
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Review
Reason of review
Bad quality
Samsung Electronics in Tewksbury, Massachusetts - Deceptive practices
Samsung will not replace a defective preorder phone with the promos they promised. Only option is return the phone for credit and place the order again. This will cost me 200 more per phone and it was for 2 phones. Total loss is $400 not to mention the number of hours spent talking with Samsung by phone and by chat. This is the last Samsung device I will ever purchase since they will not honor their sales.
Review
Bought a Samsung 55 inch smart TV a little over two years ago. Screen started having vertical lines. Called Samsung and was told service needed to come out. We had independent TV repair come out. Was told TV is not repairable. Contacted Samsung customer service for...
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Review
Product
Cons
- Terrible solutions with warranty problems
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I have the HL61A750 I purchased in 2008. I did not get any offer for a new chip.
I called Samsung and they stated that this model is not under recall and would not be repaired. I would be liable for an "out of warranty service call" if I wanted it fixed. They would not acknowledge that this TV had a chip problem and stated there are no issues with this model.
You only need to put the model in google to find a plethora of people with white dot issues. I am now awaiting a supervisor to call me back within two days.