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Pissed Consumer Interviews ?

Where do I start? I ordered a suite of Samsung kitchen appliances, which arrived piecemeal because when Lowe's checked to see if everything was in stock with the manufacturer's warehouse, Samsung had not updated their inventory - so instead of waiting two weeks for my new refrigerator, I waited two months! Less than three months after delivery, the ice maker stopped working - not that it worked very well in the first place; it would barely crush ice. Customer Service was wonderful to start - a joy to work with, and the repairman they sent was very pleasant. However, pleasant doesn't fix my fridge! Quality does, and there was a lack of that - two days after the repair (by First Choice Electronic Repair Services) I had the same exact problem - no crushed ice, a loud grinding noise. Originally, the repairman blamed us for not "bleeding the system properly upon installation". When we told him we did exactly as our plumber instructed, he blamed the plumber for shoddy work. I have been waiting a week for First Choice Electronic Repair Services to come and re-repair their repair, and planned on taking a day out of the office to be there for when they arrive "between 10 AM and 5 PM" tomorrow. At 1:10 PM today they called to tell me they don't have a technician available and they have to reschedule for next Monday. "That's all right, right?" is how they tried to end the call. NO. It is NOT alright. I know how warranty repairs work - if they breakdown, they don't get paid a second time to fix it. First Choice Electronic Repair Services told me they were overbooked. I told them I don't care, I want my "*** poor repair fixed" and I want it fixed as scheduled. Never once did First Choice Electronic Repair Services mention that their technician was injured on the job - not even when I threatened to call Samsung...but miraculously they remembered this was why they couldn't send someone out to fix the shoddy repair - because he was hurt on the job just yesterday! Had they told me this from the start, I would have been a lot nicer and a lot more understanding...but the trust is gone. First Choice Electronic Repair Services told Samsung (who relayed to me) that they don't have any other technicians in my service area, and they have nobody they can pull off another job to come fix the job that should have been fixed right the first time. Samsung, to their discredit, has nobody else to send either. So, TL;DR: Samsung sent a technician who did a lousy repair, who all the while blamed Samsung's poor product on the users, not the manufacturing. First Choice Electronic Repair Services refused to take proper responsibility for a bad repair.
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Samsung Electronics - Worst fridge ever

nov. 2018 my 2 year old Samsung fridge stopped cooling the top part of the fridge waited until 11-16 for service call, cost me 110 $ and needed to order parts , under warranty , after 1 service appt they stiffed me and another service appt today they showed up with no parts to fix my fridge so we are know rescheduled for 12-28 . a and e factory service is the absolute worst service company I have ever dealt with and Samsung is no better horrible experience will never buy another Samsung product ever ..
Company wrote 0 private or public responses to the review from 11 hours ago.
1.0
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Exchange, Refund and Cancellation Policy
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I didn't like
  • Phone operators barely spoke english
#1427191
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Samsung Electronics - Samsung washer 2017 model

Horrible smell and can't get rid of it. I've called the service and they say to use the tablets and clean the machine. I've done all that plus more and never gets rid of it. Can't believe I paid so much for a piece of ***
Company wrote 0 private or public responses to the review from Dec 15.
#1424360
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Samsung Electronics - Fridge & Washer
Samsung Electronics - Fridge & Washer
Samsung Electronics - Fridge & Washer
Samsung Electronics - Fridge & Washer
Samsung Electronics - Fridge & Washer
How do I join the class action lawsuit on the refrigerators? Our ice maker drips water out. Called customer service gave us a fix option to do at home that didn’t work then 2 weeks later get card in mail saying our warranty is expired..ugh. They just buy time with...
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Company wrote 0 private or public responses to the review from Dec 02.
1.4
#1413190
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Samsung Electronics - My galaxy s9 is the worst

I could talk for days about tv his phone. So I'll touch on 3 issues. Unresponsive screen. Never alerts me to app notifications, no matter the notification settings. The ringtones are terrible. I had my hearing checled to be sure it wasnt me. They are too soft.
Company wrote 0 private or public responses to the review from Nov 13.
#1399312
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Purchased a Samsung french door refrigerator ($2,300) in late 2016 from Home Depot. From the beginning the ice maker would become encased in ice and stop working every 6-8 weeks. Had to chip away at the ice around the ice maker for it to start working again. Searched...
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Company wrote 0 private or public responses to the review from Nov 09.
1.0
San Luis Potosi, San Luis Potosi
I didn't like
  • Poor quality poor customer service
#1396974
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Samsung Electronics - The worst customer service and product experience on an expe

Time to start another class action lawsuit against samsung refrigerators. Nickfixall@gmail.com Contact me to get our rightful monetary compensation.
Company wrote 0 private or public responses to the review from Nov 05.
1.0
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Diversity of Products or Services
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#1394553
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I am doing a large kitchen remodel and purchased the Samsung NQ70M6650DG/AA microwave oven combo, the Samsung NZ36K7880UG/AA Induction cook top and the Samsung NK36K7000WG wall mount range hood. A total of $7000 I installed this combo unit first of the 3 units and it...
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Company wrote 0 private or public responses to the review from Oct 30.
1.3
#1391371
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modelRF25HMEDBWW/AA $3000.00+ Samsung refrigerator less than 3 years old being replaced by me. Had it majorly repaired 3 times. In addition a door shelf broke ($50), last few months bottom shelf broke, pull-out drawer developed an 8" crack in the bottom, and now over...
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Company wrote 0 private or public responses to the review from Oct 11.
#1379290
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Samsung Electronics - Disappointed Customer...terrible customer service
We have been having problems with our Samsung 4 door Chef collection refrigerator since our 1st purchase in 2015! We ended up getting a new one because they couldn't fix the problem, the ice maker would keep frosting up and couldn’t connect the Wi-Fi. In May of 2016...
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Company wrote 0 private or public responses to the review from Oct 10.
1.5
#1378475
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Contact Samsung Electronics

Mailing Address:
SAMSUNG Electronics
400 Valley Rd, Suite 201
Mount Arlington, NJ 7856
USA
Phone:
(800) 726-7864
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Samsung is an irresponsible company...for lowes and hd to even carry these fail prone appliances indicates to me that they are complicit in duping customers.....we have a French door refrigerator model rf266apbn with freeze up problems in the upper box due to defective...
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Company wrote 0 private or public responses to the review from Oct 09.
#1377261
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