Samsung Electronics

Hello, i bought a Galaxy note 9, on march 28th 2025, from eMag. After 3 months, i sent it to ESD, Samsung official's service in Romania, because the microphone is broken, the interlocutors couldn't hear me.

When first opened, the box didn't contain Samsung Warrany, the pen's and headphones' reserves, but i didn't react: i had my dream phone. The service called me and told me they had to replace the rf kit and the motherboard, but i had to pay for everything, because the phone was activated in 2019 and the warrany expired. Whaaat? I bought this new phone three months ago.

Plus, i handled the phone with care, not a raindrop touched it, so how can it be the motherboard?

I placed a complain to Consumer Protenction( ANPC) for eMag( the seller), I wrote to Samsung Romania, but i felt i needed to write you too. The IMEI 352455****83960.

What can be done to solve my issue?

Thank you.

I purchased a brand-new Samsung dryer, and it could have burned my house down. As soon as we started using it, we smelled electrical burning.

When we finally managed to get someone to look at it (around Christmas/New Year's, when finding help is tough), we discovered the dryer plug was burned up, and the plastic had melted and bulged around one of the prongs. The outlet was also damaged and had to be replaced. For context, my previous dryer used the same outlet and voltage with no issues whatsoever.

When I first contacted Samsung customer service, I explained the severity of the issue, including the burned plug and the potential fire hazard. I also provided photos.

Their initial response? They transferred me to a troubleshooting line and asked if the device wouldn't turn on. I had to explain, again, that I hadn't plugged it back in because I didnt want to risk setting my house on fire.

They escalated my case to the executive customer service center. The first representative there wasted my time and didnt offer any meaningful help.

Frustrated, I called back, only to be met with outright hostility. The second representative began our conversation with an attitude and was completely unprofessional throughout. When I asked for clarity on the possible resolutionsreplacement, repair, or partshe yelled at me, claiming I already had all the information I needed. Spoiler: I didnt.

He repeatedly refused to provide any concrete answers, instead shouting vague, unhelpful responses like, "Who knows? It's up to them."

When I asked how I would be contacted (phone or email), he responded dismissively, "I dont knowit could be either or both." His tone throughout the call was rude, condescending, and entirely unacceptable, especially considering the gravity of the situation. We were talking about a defective product that could have caused catastrophic damage or worse.

Samsung's customer service has shown a shocking lack of empathy, professionalism, and competence in handling this serious issue. I am still not convinced that my case has been escalated as they claim, and I guess Ill find out if head office bothers to call me in the promised 15 business days.

This experience has been appalling.

Not only did I purchase a dangerous product, but I also had to endure rude, dismissive, and unhelpful customer service when trying to address a potential life-threatening issue.

Samsung clearly does not prioritize the safety or satisfaction of their customers. I regret buying their product and will never recommend Samsung to anyone.

Save yourself the frustration, and more importantly, the risk to your home and safetychoose a company that actually cares.

I purchased a TV from Samsung online. It arrived last night after 15 days.

This morning I hired a professional installer who set it up and powered it on. The screen was defective. I called Samsung sales support and chatted with an agent who initiated a replacement order and sent me an email with the details of that replacement order. But before I could inspect those details, he disconnected the chat.

I thought the replacement was unacceptable because delivery would be on May 6th; today is March 20th. The original deal included a trade-in of my old Samsung TV, which was working. The delivery crew picked it up for Samsung. So now I have to be without a TV till at least May 6th.

I could not accept that, so I called again and the agent this time stated that they cannot do anything.

So I asked if I could cancel the order because I cannot be without a TV that long. Then the agent replied, get this: 'you have to wait for the TV to arrive on May 6 and refuse the delivery!' I could not believe that a company like Samsung would have such stringent protocols that even when they wrong the customer, they could not fix their shortcomings.

it has become beyond obvious to me that samsung does not care at all about there customers or have any accountability for there staff ( reps who answer the phone for example).

3 calls yesterday about a issue which i think is minor to address

recap

1st call told issue over 30 minutes of talking in circles ( even tho they claim they understand the issue each time ) asked for supervisor after this person threatened to hang up on me ( how dare i expect help!)

i was told a manager would be with me in 5 minutes ( rep came back and repeated same scripts again)

more waiting still repeat scripts before they hung up

2nd call more or less same talking in circles , this time however i got 3 rediculous excuses ( nothing more than guess and an attempt to get me off the phone) but never could explain how each were the reason or cause ( surprising)

1st was 3rd party app, nope dont have any 3rd party apps none just what comes on phone

2- system setting menu ( doesnt pass the smell test)

3rd dont recall but as rediculous as the other 2 , oh i remeber now i can take it to a repair shop ( hint wait for the reason of my call)

hint none of them are correct and 2nd not possible

got hung up on

3rd call just went silent for 20 minutes before hanging up on me, after i asked for a manager he explained in sundays there is no manager ( explains a few things maybe)

did i mention they will never answer any question or go beyond repeating there script?

the reason i called is because after getting the feb. update ( first one for my phone ) immediately after the phone restarted ( download and install finished and prompt to restart ) i began getting notifications any and everytime i restart the phone and or turn it on

top left the notification has 4 dots 2 on top 2 on bottom ( think square)

open that and it states i need to update my apps ( from samsung galaxy store) gives the files name and total size, at the bottom it has wait for wifi connection to the right ( still bottom) has use date

i will point out that in the galaxy store on my device i have it set to dont auto update ( as do many others i would think)

the apps in question that are being forced upon me are optional ones ( i.e.

global fund app and avatar things etc... hardly anything to do with phone stability or security)

any phone prior never had this going back 20 some years , this notification didnt start until i got the feb. update ( a week or so i had the phone before getting the update )

seems its too obvious for samsung to admit that its a issue or even try to fix it at all or even address it

just make excuses and act like its nothing

so recap issue caused by update ( which included android and samsung updates ) never had before and started immediately after getting this update i just have to ignore the constant tone and notifications?

they find the need to force updates on users?

i have now ( currently still) online in there chat to there "tech" support team, close to 4 1/2 hours now, mostly silence and repeated scripts

they never answer anything or even tried to assist

closet if anything to a answer or help

Unfortunately, We are from Samsung technical support team we do help with troubleshooting steps that can help us resolve the issue or route customers to the service center if the issue didn't get resolved by troubleshooting steps. We have some limitations.

Hope you understand.

and also

We do not have any information regarding this matter as we are from technical support and it is our expertise to provide troubleshooting steps.

explains why they havent done anything

extra added 3-25-2025 email to ceo on there site ( contact us) got me to a care plus rep who repeated same script 4 times ( changed it alittle on 4th times) and did nothing else, never answered any question i asked ( valid questions) just repeat script.

anyway after a week the care plus rep says there is nothing that they can do.

lets recap shall we?

there repeated script that they keep asking is for the imei of the phone

as if that has to do with anything i stated above is a issue ( phone functions fine minus the 2 issues mentioned) so apparently they need to check warranty status ( uh... been out like 2 months now) and security check to make sure phone is real and refuse to do anything else.

i fail to call this any type of help at all.

must be the "limited options" or resources that support has wink wink

i expect better than to be ignored and have time wasted

update 4-8-2025 after a month of samsung ignoring me ( when not repeating the same non answer) they now claim i must contact my carrier to stop the tone at start up ( restart or shut down) my carrier didnt program the phone for one, and would only direct me back to samsung ( the ones i bought it from ) beyond sad how little they care

I purchased a $900 Samsung dishwasher expecting quality and durability, but after just two years of normal household use, it has developed a massive leak from the tub assembly. This is a clear product defect, not a result of misuse or normal wear and tear.

A dishwasher is classified as a durable good, meaning it is expected to function reliably for many years, not become unusable in such a short time. I contacted an independent service provider who confirmed that the cost of repair would exceed the price of a new dishwasher. Samsung's offer to cover only the parts is not a sufficient solution, as the labor costs are still significant. Additionally, the repair process would take too long, requiring multiple visits for diagnosis, ordering parts, and final repair.

As a parent of two young children, I cannot wait weeks for a fix to an issue that should never have happened in the first place. Durability is a key expectation for any major appliance. No consumer should be forced to replace an essential household device after only two years simply because it was used as intended. Given this premature failure, I am demanding a replacement unit, even if it is at a lower price point.

If Samsung refuses to offer a fair resolution, I will escalate this complaint publicly and through consumer protection channels. I urge Samsung to uphold its commitment to quality and stand behind its products by providing a replacement dishwasher immediately.

I have been a loyal Samsung customer for years, trusting their phones, TVs, monitors, and wearables. When I purchased the Galaxy Ring with Samsung Care+, I expected reliable support if anything went wrong.

What I got was the worst customer service experience I have ever dealt with.
A Broken Product, A Broken System
A few weeks after purchase, my Galaxy Ring stopped charging. I contacted Samsung, assuming the Care+ plan would make the process quick and painless. Instead, I was thrown into a never-ending loop of phone calls, automated systems, and excuses.
The website told me to call a phone number.
The phone number sent me to an automated system that emailed me.
The email directed me back to the same phone number I started with.
When I finally reached a live person, I was transferred between Warranty and Care+, each claiming the issue was not their responsibility.
Wait times were 30 minutes or more between transfers, wasting hours of my time.
The only advice I got was to "try charging it again"even though the device was completely dead.
This cycle repeated for days, leaving me completely exhausted.
False Hope, More Headaches
After three days of wasted time, the ring randomly started charging again. I assumed the problem was over.

A few weeks later, it stopped working completely.

No charging, no connection to my phone, and no reset.
I reached out to Samsung again and was forced through the same endless cycle of scripted troubleshooting, long hold times, and transfers between departments that refused to take responsibility.
Samsung Care+ Does Not Deliver on Its Promises
Samsung advertises Care+ as providing:
Next-business-day replacements My issue took multiple days and unnecessary escalation.
Unlimited claims for mechanical failures I had to fight to get them to acknowledge a legitimate defect.
24/7 expert support Most agents read from a script and offered no real expertise.
Final Verdict: Do Not Waste Your Money on Care+
If you are considering paying extra for Samsung Care+, think twice. The service sounds good on paper, but if something goes wrong, you will be stuck fighting through a broken system instead of receiving the help you paid for.
Samsung needs to fix this before losing more customers

DO NOT BUY FROM THIS COMPANY! I PURCHASED A NINE HUNDRED DOLLAR T V AND WITHIN FIVE MONTHS, THE WI FI MODULE DID NOT WORK.

SAMSUNG SENT OUT A TECHNICIAN AND SAID, BECAUSE IT WAS MOUNTED OUTDOORS EVEN THOUGH IT WAS UNDER A COVERED PATIO INSIDE A SEALED BOX THAT IT WAS NOT UNDER WARRANTY. MIND YOU THERE WAS NO PHYSICAL INSPECTION. HE COULD NOT SHOW ME ANY DAMAGE MY LAST OUTDOOR TV WAS ALSO SAMSUNG. LASTED THIRTEEN YEARS, AND IT WASN'T EVEN IN A SEALED BOX.

IT WAS JUST UNDER A COVERED PATIO. IF YOU PULL OUT A MODULE AND SHOW ME WATER DAMAGE. I'LL EAT MY WORDS. HE DIDN'T EVEN LOOK AT IT.

I'VE BEEN A SAMSUNG LOYALIST FOR THE BETTER PART OF 35 YEARS AND SPENT EASILY $60000 ON. EQUIPMENT FROM THAT COMPANY.

THAT ENDS TODAY! IF YOU'RE SMART, YOU WILL SPEND YOUR MONEY ELSEWHERE.STAY W AWAY

we bought a tv set online on from black friday. we requested delivery to be the 6th.

Samsung could not make this scheduled delivery. subsequently Samsung arranged to have delivered on the 8th, 2 days later. unfortunately we were able to received the product but we could not open and mount it on for use. As we had already had plans to leave town for holidays .

we decided we were gonna unpack it in two weeks time coming back from the holidays. when the time came to finaly open mount the tv. we discovered the tv had fault lines when switched on.

Since we this has now happend Samsung refuses responsibility and we have shown them that this is how its been received by us as even the Samsung Technicians cannot ascertain where possible damage occured whether transit or manufacture. We are still sitting with a new faulty tv set and we are told to simply run to the nearest ***

Dear Samsung Global Support,

I hope this message finds you well.

I am writing to follow up on the official complaint I submitted regarding a serious issue with the Samsung Middle East pre-order process for the Galaxy S25 Ultra (1TB). Unfortunately, I must express my deep disappointment at the lack of resolution to date.

Despite following all instructions, including obtaining and loading a bank card solely for the purpose of the pre-order after being told this would guarantee my reservation, I was shocked to discover that my order was canceled without any prior notification. The local support team continues to respond with scripted messages and refers to website terms without addressing the failure of communication, the misguidance I received, and the complete lack of transparency.

As a loyal Samsung customer, I expected better. I am not seeking charity; I am seeking accountability. The regional team appears to be restricted and unable to address my complaint appropriately. I am now formally requesting a direct review and resolution from your global quality or customer satisfaction division.

Unless I receive a meaningful and fair response, I will have no choice but to escalate this issue publicly and legally. It is unfortunate that it has come to this, but I believe in corporate integrity and hope Samsung will honor its reputation by resolving this issue.

I am available to provide full documentation of the communication history.

Sincerely,

Faris Ghanim

Iraq-Baghdad

009647****55239