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I bought Samsung S8 Plus from BellCanada in Toronto to use in Saudi Arabia. While doing OS upgrade battery went dry and upgrade was terminated. since then my mobile is failing to upgrade. We did all hard reset by no luck. We took to Samsung service center in Jeddah,...
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2.9
I liked
  • Easy to use
I didn't like
  • Customer service
#1236520
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noticed white spot on the corner of the tv. Went to see what was on the screen. The frame is so hot. You burn yourself when you touch it. The frame and screen are melting. Contacted Samsung. They gave me a ticket no. To speak with a technician. When I spoke with the...
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2.0
#1231592
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I purchased a refurbished Samsung S6 Galaxy Cell Phone. When I started to have problems with it, I tried to get a new battery but in order to do so, I'm expected to drive up to 2-3 hours away from my home or ship to one of their service centers when its the only phone...
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1.0
I didn't like
  • Bad attitude when warranty no longer exists
#1224468
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Purchased both appliances and within a month had to have a tech come out and repair them. Found out that the stove burning everything was normal and the Fridge either freezing or rotting everything was standard as well. Had the repairman out for two more visits and...
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#1210581
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I bought a Galaxy S6 through a vendor on Amazon in July of last year. At the same time, purchased an OtterBox case and screen protector. When it arrived, I installed the case and protector as well as registered the phone through Samsung's support site. 9 months later,...
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#1209801
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Well lets see where do i begin!!! brand new samsung tv barely 4weeks old has lines that cut thru the picture after only 4 times of using!!!, i call samsung support they send a sub contracted tech out to take pictures and do a report, that tech sends report and picture...
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1.0
I didn't like
  • Quality
  • Getting the runaround every time
  • Can not get to a manager
#1199319
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Samsung Electronics - Samsung Smart TV's are garbage

Paid over 500$ for a 42" smart tv less than 3 years ago. Go to turn it on, only audio and a black screen. This is a common issue I see now reading the reviews. I didnt read this a few years ago when deciding which brand to go with. It costs more to repair the tv than we paid for it. What an absolute joke. If you want to throw your money away, buy Samsung. Also my samsung fridge sucks too
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1197418
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9 weeks ago I purchased at Lowe's a Samsung 21cu ft refrigerator. Thought I did my research. Guess not. Noticed last week that the temperature inside the refrigerator was low for each setting. So I put my freezer thermometer inside the fridge. Only 40 at the 3 of the 5...
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1.7
I didn't like
  • Feeling like i bought a lemon
#1197278
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My second set of Samsung washer/Dryer did not last two years. I did not realize that these items were meant to last less than 2 years. My dryer purchased in January 2016 failed and after multiple calls to Samsung they sent out a technician (really a 3rd party...
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#1195371
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Contact Samsung Electronics

Mailing Address:
SAMSUNG Electronics America
400 Valley Rd, Suite 201
Mount Arlington, NJ 7856
Phone:
(800) 726-7864
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First it was the recall for the "exploding top". Then the rust started. Trying to talk to the folks at Customer Service is a waste of time. They don't even speak English.... The rust has now progressed to the point that it is flading into the clothing. We have to rinse...
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1.7
I didn't like
  • Too many defects
  • Bad quality
  • Dont stand behind loyal consumers
#1190748
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