Samsung Electronics

I have sent this phone for repair in Hong Kong in November 2023 due to issues at the big screen when the phone was still under warranty.

I have got the phone repaired for free but then in August 2025 it was malfunctioning again: this time with big screen getting black, emitting strange sounds and getting hot and unstable upon unfolding.

I have brought it again to customer assistance where I had to pay 200 HKD to get a diagnosis. Later they sent me the diagnosis saying that I shall pay 4500 HKD to get it repaired because they had to replace the big screen and the battery would also get replaced for free.

I sent the same phone to an unofficial repair center: they organized the shipping from and to my home, and they only asked me the equivalent of 950 HKD also included battery changed.

They also sent me a video real time while they were repairing my phone.

SPOILER ALERT: the big screen did not need to be replaced. They just replaced a small connector inside.

I called the Samsung number these ppl location is the Philippines? This is why people complain about phones tablets and then message hangs up.

Why do you at Samsung have people working outside usa in the Philippines? No wonder citizens can't get a job you {{Redacted}} in usa give to these non English speaking people destroying our private affairs. No privacy with these phones literally tracking device. Not recommended Samsung they have Philippines handling your affairs .

Mortified they're tricking consumers and y'all all know it! {{Redacted}} smart Tudor appears on my phone ALL MY APPS ARE "LOCKED AND ALL IN A BOX NOTICE SMART TIDOR IS NOT.then I call they say I installed no my apps are locked and in blocks

I bought this item. I tried Google Live Translate with Korean to English.

It worked fairly well. It gave me a result that I could understand and utilize. Then all of a sudden Google Translate did not have Live Translate. The tablet could not understand the Korean.

Down the line I found out that Samsung removed the programming for the AI chip to do Live Translate via a software Upgrade. Why? The software from Samsung did not run that well on the hardware in my tablet. I was stuck with getting the Korean AI via Google translate.

Samsung only supplies the Live Translate through their higher end (more expensive) tablets and phones. Using Linux I know that the computer/phone industry raises the software standards and makes the hardware obsolete. Unfortunately Linux allows me to use the old useless windows hardware fantastically if not better than the original Windows software ran on. Instead of turning the software open source Samsung wants only the rich to be able to get live translate.

Google is working on transcribing Korean but has a long way to go. I even bought a galaxy Pixel tablet.

It's perfect in transcribing English and I am sure many other languages. Korean is its Achilles heel.

Hello, i bought a Galaxy note 9, on march 28th 2025, from eMag. After 3 months, i sent it to ESD, Samsung official's service in Romania, because the microphone is broken, the interlocutors couldn't hear me.

When first opened, the box didn't contain Samsung Warrany, the pen's and headphones' reserves, but i didn't react: i had my dream phone. The service called me and told me they had to replace the rf kit and the motherboard, but i had to pay for everything, because the phone was activated in 2019 and the warrany expired. Whaaat? I bought this new phone three months ago.

Plus, i handled the phone with care, not a raindrop touched it, so how can it be the motherboard?

I placed a complain to Consumer Protenction( ANPC) for eMag( the seller), I wrote to Samsung Romania, but i felt i needed to write you too. The IMEI 352455****83960.

What can be done to solve my issue?

Thank you.

I ordered an oven range and laundry pair directly from Samsungs website on August 31, 2025 and still havent received them over a month later.

Ive called customer service multiple times and was told my case was being escalated, yet no one ever followed up. Today (Sept 25) a manager named John Tee told me the only way I could receive my appliances was to reorder and pay more money even though I already paid in full!

This is unethical, unacceptable, and possibly illegal.

Samsung has wasted my time, taken my money, and failed to deliver what I purchased. I will never buy from Samsung again and strongly warn others to avoid this company.