Where do I start? I ordered a suite of Samsung kitchen appliances, which arrived piecemeal because when Lowe's checked to see if everything was in stock with the manufacturer's warehouse, Samsung had not updated their inventory - so instead of waiting two weeks for my new refrigerator, I waited two months! Less than three months after delivery, the ice maker stopped working - not that it worked very well in the first place; it would barely crush ice. Customer Service was wonderful to start - a joy to work with, and the repairman they sent was very pleasant. However, pleasant doesn't fix my fridge! Quality does, and there was a lack of that - two days after the repair (by First Choice Electronic Repair Services) I had the same exact problem - no crushed ice, a loud grinding noise. Originally, the repairman blamed us for not "bleeding the system properly upon installation". When we told him we did exactly as our plumber instructed, he blamed the plumber for shoddy work. I have been waiting a week for First Choice Electronic Repair Services to come and re-repair their repair, and planned on taking a day out of the office to be there for when they arrive "between 10 AM and 5 PM" tomorrow. At 1:10 PM today they called to tell me they don't have a technician available and they have to reschedule for next Monday. "That's all right, right?" is how they tried to end the call. NO. It is NOT alright. I know how warranty repairs work - if they breakdown, they don't get paid a second time to fix it. First Choice Electronic Repair Services told me they were overbooked. I told them I don't care, I want my "*** poor repair fixed" and I want it fixed as scheduled. Never once did First Choice Electronic Repair Services mention that their technician was injured on the job - not even when I threatened to call Samsung...but miraculously they remembered this was why they couldn't send someone out to fix the shoddy repair - because he was hurt on the job just yesterday! Had they told me this from the start, I would have been a lot nicer and a lot more understanding...but the trust is gone. First Choice Electronic Repair Services told Samsung (who relayed to me) that they don't have any other technicians in my service area, and they have nobody they can pull off another job to come fix the job that should have been fixed right the first time. Samsung, to their discredit, has nobody else to send either. So, TL;DR: Samsung sent a technician who did a lousy repair, who all the while blamed Samsung's poor product on the users, not the manufacturing. First Choice Electronic Repair Services refused to take proper responsibility for a bad repair.