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Where do I start? I ordered a suite of Samsung kitchen appliances, which arrived piecemeal because when Lowe's checked to see if everything was in stock with the manufacturer's warehouse, Samsung had not updated their inventory - so instead of waiting two weeks for my new refrigerator, I waited two months! Less than three months after delivery, the ice maker stopped working - not that it worked very well in the first place; it would barely crush ice. Customer Service was wonderful to start - a joy to work with, and the repairman they sent was very pleasant. However, pleasant doesn't fix my fridge! Quality does, and there was a lack of that - two days after the repair (by First Choice Electronic Repair Services) I had the same exact problem - no crushed ice, a loud grinding noise. Originally, the repairman blamed us for not "bleeding the system properly upon installation". When we told him we did exactly as our plumber instructed, he blamed the plumber for shoddy work. I have been waiting a week for First Choice Electronic Repair Services to come and re-repair their repair, and planned on taking a day out of the office to be there for when they arrive "between 10 AM and 5 PM" tomorrow. At 1:10 PM today they called to tell me they don't have a technician available and they have to reschedule for next Monday. "That's all right, right?" is how they tried to end the call. NO. It is NOT alright. I know how warranty repairs work - if they breakdown, they don't get paid a second time to fix it. First Choice Electronic Repair Services told me they were overbooked. I told them I don't care, I want my "*** poor repair fixed" and I want it fixed as scheduled. Never once did First Choice Electronic Repair Services mention that their technician was injured on the job - not even when I threatened to call Samsung...but miraculously they remembered this was why they couldn't send someone out to fix the shoddy repair - because he was hurt on the job just yesterday! Had they told me this from the start, I would have been a lot nicer and a lot more understanding...but the trust is gone. First Choice Electronic Repair Services told Samsung (who relayed to me) that they don't have any other technicians in my service area, and they have nobody they can pull off another job to come fix the job that should have been fixed right the first time. Samsung, to their discredit, has nobody else to send either. So, TL;DR: Samsung sent a technician who did a lousy repair, who all the while blamed Samsung's poor product on the users, not the manufacturing. First Choice Electronic Repair Services refused to take proper responsibility for a bad repair.
Purchased a Samsung french door refrigerator ($2,300) in late 2016 from Home Depot. From the beginning the ice maker would become encased in ice and stop working every 6-8 weeks. Had to chip away at the ice around the ice maker for it to start working again. Searched...Read more
San Luis Potosi, San Luis Potosi
I didn't like
- Poor quality poor customer service
Samsung Electronics - The worst customer service and product experience on an expe
Time to start another class action lawsuit against samsung refrigerators. Nickfixall@gmail.com Contact me to get our rightful monetary compensation.
I am doing a large kitchen remodel and purchased the Samsung NQ70M6650DG/AA microwave oven combo, the Samsung NZ36K7880UG/AA Induction cook top and the Samsung NK36K7000WG wall mount range hood. A total of $7000 I installed this combo unit first of the 3 units and it...Read more
modelRF25HMEDBWW/AA $3000.00+ Samsung refrigerator less than 3 years old being replaced by me. Had it majorly repaired 3 times. In addition a door shelf broke ($50), last few months bottom shelf broke, pull-out drawer developed an 8" crack in the bottom, and now over...Read more
We have been having problems with our Samsung 4 door Chef collection refrigerator since our 1st purchase in 2015! We ended up getting a new one because they couldn't fix the problem, the ice maker would keep frosting up and couldn’t connect the Wi-Fi. In May of 2016...Read more
Samsung is an irresponsible company...for lowes and hd to even carry these fail prone appliances indicates to me that they are complicit in duping customers.....we have a French door refrigerator model rf266apbn with freeze up problems in the upper box due to defective...Read more
My wife and I purchased a new Samsung Top Load washing machine October 2017 to replace our LG Front Load that was ruined by flooding from Hurricane Harvey to our home. After a few months, we started to notice some specks of black stuff on some of our clothes. We looked...Read more
In March of this year, I bought a Samsung Wireless charging stand to charge my phone. Bought it at Best Buy. After 15 days, you’re on your own at best buy. YOU have to run after the manufacturer of the item you bought to resolve any problems. In August, the charger...Read more
I have owned Samsung products for several years; going all the way back to the Galaxy Note 1 and every one since ending at the Note 4 when they refused to support their devices; despite all that I remained a customer who believed that they (Samsung) still made some...Read more
AHS replaced my old diswasher that they could not repair, with me paying the difference on the purchase. I brought the Samsung DW80F600UTS diswasher from Lowe's. I had problems within 7 days of purchase with the dishwasher not drying my dishes. Also the dishwasher had...Read more
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