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Samsung DLP White dots all over TV screen

HELP! We have had our Samsung DLP TV for 2yrs 11months when all of a sudden white dots started to appear on the screen. Does anyone know of a recall or a lawsuit that is going on so we can join. We Called Samsung and they just basically blew us off and told us our warranty was up and there is nothing they could do. I even spoke to the manager at Samsung. We still have a copy of the reciept and a transaction record. I have a photo and a transaction # that shows I contacted Samsung. Someone anyone with info please e-mail me. Thanks
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91 comments
#2106979

Very common complaint from Samsung TV buyers. Unfortunately your warranty expired and nobody is going to fix it as it keeps coming back?

Best to throw it away. Repairs cost more than the TV is worth.

#773934

I have the HL61A750 I purchased in 2008. I did not get any offer for a new chip.

I called Samsung and they stated that this model is not under recall and would not be repaired. I would be liable for an "out of warranty service call" if I wanted it fixed. They would not acknowledge that this TV had a chip problem and stated there are no issues with this model.

You only need to put the model in google to find a plethora of people with white dot issues. I am now awaiting a supervisor to call me back within two days.

#720137

Samsung is aware of bad DMD chips being sold as part of defective nature over a couple of years. They only fix certain models free of charge because they sold many of them and have HAD a certain quantity of these chips on hand (spare parts).

They no longer offer free replacement on HL61A750 models. So next time you buy Samsung HD TV make sure you purchase a DMD chip that you will have to replace a few years later.

#718327

I have 61 inch Samsung bought in March 2010,called Samsung last Thursday Sept. 12 2013 and Service Tech came Sept?

17 2013 one time fix ...FREE!!!!!! Had about 10 dots got home just as he finished and works great no dots! Also i had no warranty!

My bad.... it was purched in 2008 March years old!

#718314

Mine is model HL_T6176S Fixed it one time fix free,today Sept 17 2013. it was bought in March 2010 and had no warranty!Replaced chip.

#715824

I have white dots all over my television.... I've also contacted Samsung....

Mine of course is not one of the models that they are fixing for free. A CRS made the mistake of telling me that if I was firm enough with the escalated customer service rep, that, in the past people have gotten their televisions repaired, free of charge. I commented without cursing, on their Samsung TV USA.... even responded to other posts, my experience.

They banned me from posting or commenting on their page. Nothing says, You're right... wer're wrong... and we don't care....

like banning a customer who has lined their pockets. My new television is on order....

It's NOT a Samsung... nor will I ever purchase anything from them again.

#686740

I was having the same problem in the beginning of the year and I called 1-800-SAMSUNG and the representative said that it was covered under the white dot issue and that a technician would be sent to my house in a couple of days. The technician came and replaced the DLP chip at no cost to me and I was happy about that, but now here it is 3 months later and the dots are back!I just got off the phone with Samsung rep again and she said same thing, "technician will be there in a couple of days at no cost" Wondering if this is gonna be a routine... :roll

#680511

I just spoked to 2 people regarding my problem. They refused to give me their Emp ID. Their names were Kenya A. & Gervarya. " Oh your particular model was not recalled ". But yet I am having the same problems with the white multiplying dots as everyone else. I would never buy a Samsung product again!!!! :cry

Please address as complaints to:

Samsung Electronic Services

Office ot The President

David Cho

85 challenger Rd

Ridgefield Park, New Jersey

07660

I AM TOTALLY PISSED AFTER PAYING THIS AMOUNT FOR THIS PEICE OF GARBAGE!!!!!!!

#2108752
@PissedConsumer680511

What was the purpose of asking for their Employee ID? That wouldn’t have helped you anyway.

I would never give a stranger my employee ID.

The TV is garbage. Most Samsung TV’s have white dots eventually.

#680479

I am having the same problem with my 60in Samsung. How can people pay this much for a TV and have these problems less than 2 yrs after purchasing it?

THe TV I grew up with in my family's home is still working.

:( I purchared it at Conn's in Baton Rouge. Can someone PLEASE send or leave the number to the right people to talk to about this problem?

View more comments (90)
ID
#200442 Review #200442 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Product
Samsung Electronics Tv

Terrible order support. Delivered a refrigerator, but can't get it installed.

Delivery agent dropped off the refrigerator and told us to contact Samsung to arrange installation. The refrigerator is required to go through to 32-in doors, so it requires a Samsung technician. Tried for over a week to contact someone in Samsung order support to arrange for installation. I'm either left on hold for hours or pass from multiple chat agents. My wife tried for over 6 hours, and they left her in tears. We'll see if canceling the credit card charge gets there attention.

User's recommendation: Buy from a reseller and not Samsung direct. They're not set up for support.

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ID
#3991771 Review #3991771 is a subjective opinion of poster.
Location
Azle, Texas
New Reviewer

Trying to get recall check for Months

Told we were getting a refund for a washing machine that was recalled. Weve spent days and hours talking into customer service . Lots of promises that the check is in the mail. What a joke!!! We were even told we had to keep the nonworking washing machine. It sat on side of our house for weeks until we had enough. Absolutely insane!!

User's recommendation: Run away from Samsung!!!!!!!

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ID
#3963612 Review #3963612 is a subjective opinion of poster.
Cons
  • All
Loss
$400
Preferred solution
Full refund
New Reviewer

3 year old 65” LCD TV

3 year old 65 TV and the back light needs to be changed $240.00 for the repair. Going to spend it on a new one probably a NG not Samsung

User's recommendation: Fix it for free.

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ID
#3963290 Review #3963290 is a subjective opinion of poster.
Loss
$450
Preferred solution
Fix the problem for free

Rebate bait and switch

I recently sent off my old nothing wrong with Samsung Galaxy fold 1st generation to upgrade to a Samsung Galaxy Fold 4. The rebate they promised me was $925.00 but I got notification with pictures of a cracked screen device that wasn't even the one I sent in with an...
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ID
#3930920 Review #3930920 is a subjective opinion of poster.
Location
Jacksonville, Florida
New Reviewer

I had galaxy A02S left it in my car from 1:38 am until noon and can't do anything on it. I paid almost as much for the case and glass. Anyway the phone is a piece of crap.

Samsung Electronics - I had galaxy A02S left it in my car from 1:38 am until noon and can't do anything on it. I paid almost as much for the case and glass. Anyway the phone is a piece of crap.
Samsung Electronics - I had galaxy A02S left it in my car from 1:38 am until noon and can't do anything on it. I paid almost as much for the case and glass. Anyway the phone is a piece of crap.
crazy. New phone should not act like the mother board is messed up after updates. And it sat in my car from 1am until 10am in the shade. And now it is not responding to anything any I do. I haven't dropped it or anything. I hate a phone but have to have one for emergencies. Where do I send it back to. My phone and my daughter's A02s has had issues since they keep updating. Now mine has lines like it was in water. And it wasn't it was in a car for 9hrs in the shade.

User's recommendation: Don't buy the Galaxy A02S. The A03s isn't having the problems after udates.

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ID
#3926082 Review #3926082 is a subjective opinion of poster.
Location
Varina, Virginia
Product
Samsung Electronics Galaxy J7 Prime Cell Phone
Loss
$278
Preferred solution
A A03s with case and protective glass I hate phones. But I refuse to go through what I have with another A02s.A03s is user friendly
New Reviewer

Tv on and off issue

Yes issue still exists! Not satisfied. And you dont have you technicians in most prime area of North Dallas.
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ID
#3918559 Review #3918559 is a subjective opinion of poster.
Location
Allen, Texas

Tv will come on but it won't show nothing it just keep blinking

No one has called me back they are suppose to be replacing it but I have not heard anything. I was hoping to hear back from Samsung but I guess I will have to call them back
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ID
#3914641 Review #3914641 is a subjective opinion of poster.
Location
Birmingham, Alabama

Never got answer

The whole time I was on hold the people kept transferring me to another that person would hang up on me over and over I dont understand why do I have to be transferred to so many departments just to keep getting hung up on
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ID
#3913965 Review #3913965 is a subjective opinion of poster.
Location
Garland, Texas

TV stopped working suddenly

Samsung Electronics - TV stopped working suddenly
Power problems and screen worked fine for 2&1/2 years and for $435 this is not value you can do better than that for your customers this product should last 5-6 years or dont manufacture it

User's recommendation: Do not buy any Samsung products.

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ID
#3911843 Review #3911843 is a subjective opinion of poster.
Location
New York, New York

Broken washer

6 month old washer displays error code AC6. Software error that samsung DOES NOT have a fix for. Instead of taking care of their customer and sending me a new unit which would resolve my issue in a matter of days, my only option from Samsung is to WAIT! My repair has...
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ID
#3911507 Review #3911507 is a subjective opinion of poster.
Location
Melbourne, Florida
New Reviewer

New, broken dishwasher

Samsung customer service May as well be called customer repellant. Havent had a working dishwasher in close to five weeks, two Samsung-sent appliance repair people, five phone calls to customer service (about four hours, 20 customer service reps, 19 accents that were very difficult to understand, a promise of a replacement dishwasher, and no action taken on their part). A total disaster. Do not purchase Samsung appliances as its not worth the potential headaches. And did I say that the dishwasher wasnt a year old yet? Dont go there unless you enjoy frustration and washing dishes.

User's recommendation: Avoid Samsung!

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ID
#3910845 Review #3910845 is a subjective opinion of poster.
Location
Hartford, Connecticut
Cons
  • Lack of customer service
Loss
$950
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Samsung provided faults product and was not willing to live up to their agreement

I purchased a TV 2 years ago, it is acting up. Your representative extended my warranty sent out a technician from a 3rd party they said they can fix it took 8 days for them to reply back and say Samsung said never mind they will replace the TV. I called to speak to...
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ID
#3908742 Review #3908742 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Cons
  • Worst product and customer service
Preferred solution
I would like for them to be responsible for what the agreement was told to me.

My stove is not working right

No one has contact my to help me with the stove even I told them so many time that It can catch on a fire
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ID
#3906908 Review #3906908 is a subjective opinion of poster.
Location
Acworth, Georgia

Customer service horrible

Went through their website and my Samsung account to add Samsung Care+ to my new watch (Bluetooth) only. It only gave me the option of purchasing the regular Samsung Care+ not the one with theft and loss. I went through the website and had them call me. I just wanted...
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ID
#3905379 Review #3905379 is a subjective opinion of poster.
Location
Manahawkin, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Linking my account to PayPal

I needed to link my account back to my PayPal. They kept panning me off to other people. Know one was able to help me.

User's recommendation: Know what they are doing.

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ID
#3904533 Review #3904533 is a subjective opinion of poster.
Preferred solution
I would like to have my problem fixed.

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