Pissed Consumer Interviews ?
Where do I start? I ordered a suite of Samsung kitchen appliances, which arrived piecemeal because when Lowe's checked to see if everything was in stock with the manufacturer's warehouse, Samsung had not updated their inventory - so instead of waiting two weeks for my new refrigerator, I waited two months! Less than three months after delivery, the ice maker stopped working - not that it worked very well in the first place; it would barely crush ice. Customer Service was wonderful to start - a joy to work with, and the repairman they sent was very pleasant. However, pleasant doesn't fix my fridge! Quality does, and there was a lack of that - two days after the repair (by First Choice Electronic Repair Services) I had the same exact problem - no crushed ice, a loud grinding noise. Originally, the repairman blamed us for not "bleeding the system properly upon installation". When we told him we did exactly as our plumber instructed, he blamed the plumber for shoddy work. I have been waiting a week for First Choice Electronic Repair Services to come and re-repair their repair, and planned on taking a day out of the office to be there for when they arrive "between 10 AM and 5 PM" tomorrow. At 1:10 PM today they called to tell me they don't have a technician available and they have to reschedule for next Monday. "That's all right, right?" is how they tried to end the call. NO. It is NOT alright. I know how warranty repairs work - if they breakdown, they don't get paid a second time to fix it. First Choice Electronic Repair Services told me they were overbooked. I told them I don't care, I want my "*** poor repair fixed" and I want it fixed as scheduled. Never once did First Choice Electronic Repair Services mention that their technician was injured on the job - not even when I threatened to call Samsung...but miraculously they remembered this was why they couldn't send someone out to fix the shoddy repair - because he was hurt on the job just yesterday! Had they told me this from the start, I would have been a lot nicer and a lot more understanding...but the trust is gone. First Choice Electronic Repair Services told Samsung (who relayed to me) that they don't have any other technicians in my service area, and they have nobody they can pull off another job to come fix the job that should have been fixed right the first time. Samsung, to their discredit, has nobody else to send either. So, TL;DR: Samsung sent a technician who did a lousy repair, who all the while blamed Samsung's poor product on the users, not the manufacturing. First Choice Electronic Repair Services refused to take proper responsibility for a bad repair.
I have owned Samsung products for several years; going all the way back to the Galaxy Note 1 and every one since ending at the Note 4 when they refused to support their devices; despite all that I remained a customer who believed that they (Samsung) still made some...Read more
AHS replaced my old diswasher that they could not repair, with me paying the difference on the purchase. I brought the Samsung DW80F600UTS diswasher from Lowe's. I had problems within 7 days of purchase with the dishwasher not drying my dishes. Also the dishwasher had...Read more
What can I say, loved Samsung phones, tablets, TV, and appliance but just 1 customer service experience changes everything, want to throw out all products out the *** window. I am sorry Apple for ditching you, but no worries as I will be throwing all Samsung $#*! out...Read more
Brand new G3 Frontier Watch 90 days in and it has stopped performing as needed or advertised. Contacted Samsung, lots of "I am sorry" but very little help. Samsung will not support its warranty on wearable tech. Perspiration is called unacceptable water damage. 25% of...Read more
I didn't like
- Lack of warranty coverage
I have been a loyal customer for 4 years now. I have paid off many things such as phones, bedroom outfit, washer dryer, tvs, video game consoles, i currently have 2 accounts one almost paid off and one i just started. With that being said I also pay for benifits plus...Read more
Rust all around the bleach dispenser! When I contacted Samsung, same song and dance -- not covered, cosmetic. Besides the issue of rust, the machine washes horribly!!! It dispenses barely enough water to get the clothes wet, much less completely cover them -- I have...Read more
I didn't like
- Poor design and dont stand behind product
This is been going on since May 2018 Samsung originally told me to contact Walmart which I did they no longer keep receipts on file for more than 90 days even had the nerve to speak with a very nice CEO who did some research on this. After finding this out I was asked...Read more
Purchased a Samsung Refrigerator model number RF263BEAESR/AA approximately 3 years ago. The main issue is that I am getting water under the crisper drawer that I need to mop up once a week to prevent it leaking out of the unit onto the floor. I sent Samsung a email...Read more
Have a Samsung RF263BEAESR/AA unit that is only 3 years old that has developed a issue with water leaking into the main portion of the refrigerator. Called Samsung and they stated that this is NOT a covered warranty issue and I need to call a service tech. I called the...Read more
I bought a Samsung refrigerator and it is constantly in need of repair for the same issue (freezing in the back of fridge). The fridge is only 3 years old. It is NOT under warranty but you would think since so many people are having the same issue (check online!) that...Read more
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