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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Where do I start? I ordered a suite of Samsung kitchen appliances, which arrived piecemeal because when Lowe's checked to see if everything was in stock with the manufacturer's warehouse, Samsung had not updated their inventory - so instead of waiting two weeks for my new refrigerator, I waited two months! Less than three months after delivery, the ice maker stopped working - not that it worked very well in the first place; it would barely crush ice. Customer Service was wonderful to start - a joy to work with, and the repairman they sent was very pleasant. However, pleasant doesn't fix my fridge! Quality does, and there was a lack of that - two days after the repair (by First Choice Electronic Repair Services) I had the same exact problem - no crushed ice, a loud grinding noise. Originally, the repairman blamed us for not "bleeding the system properly upon installation". When we told him we did exactly as our plumber instructed, he blamed the plumber for shoddy work. I have been waiting a week for First Choice Electronic Repair Services to come and re-repair their repair, and planned on taking a day out of the office to be there for when they arrive "between 10 AM and 5 PM" tomorrow. At 1:10 PM today they called to tell me they don't have a technician available and they have to reschedule for next Monday. "That's all right, right?" is how they tried to end the call. NO. It is NOT alright. I know how warranty repairs work - if they breakdown, they don't get paid a second time to fix it. First Choice Electronic Repair Services told me they were overbooked. I told them I don't care, I want my "*** poor repair fixed" and I want it fixed as scheduled. Never once did First Choice Electronic Repair Services mention that their technician was injured on the job - not even when I threatened to call Samsung...but miraculously they remembered this was why they couldn't send someone out to fix the shoddy repair - because he was hurt on the job just yesterday! Had they told me this from the start, I would have been a lot nicer and a lot more understanding...but the trust is gone. First Choice Electronic Repair Services told Samsung (who relayed to me) that they don't have any other technicians in my service area, and they have nobody they can pull off another job to come fix the job that should have been fixed right the first time. Samsung, to their discredit, has nobody else to send either. So, TL;DR: Samsung sent a technician who did a lousy repair, who all the while blamed Samsung's poor product on the users, not the manufacturing. First Choice Electronic Repair Services refused to take proper responsibility for a bad repair.
HELP! We have had our Samsung DLP TV for 2yrs 11months when all of a sudden white dots started to appear on the screen. Does anyone know of a recall or a lawsuit that is going on so we can join. We Called Samsung and they just basically blew us off and told us our...
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87 comments
Anonymous
#773934

I have the HL61A750 I purchased in 2008. I did not get any offer for a new chip.

I called Samsung and they stated that this model is not under recall and would not be repaired. I would be liable for an "out of warranty service call" if I wanted it fixed. They would not acknowledge that this TV had a chip problem and stated there are no issues with this model.

You only need to put the model in google to find a plethora of people with white dot issues. I am now awaiting a supervisor to call me back within two days.

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Review
#200442 Review #200442 is a subjective opinion of poster.

Update by user Oct 21, 2013

An update, After contact twice with the California Attorney generals office, I received a full refund from Samsung. when they called me, they said they had a meeting and would return the cost of the refrigerator AND the $255.00 in taxes. According to them they never...

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51 comments
ExclusiveEstrelaMountainDog745
#1720223

Can the freezer problem cause a fire???

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Review
#329132 Review #329132 is a subjective opinion of poster.
Loss
$2500
1.0
Details
Samsung Electronics - Worst customer care and repair/refund process In my life!!!! BUYER BEWARE!!
Samsung Electronics - Worst customer care and repair/refund process In my life!!!! BUYER BEWARE!!
Samsung Electronics - Worst customer care and repair/refund process In my life!!!! BUYER BEWARE!!
Soundbar HW-N850 and subwoofer Retail $1199 purchased through BEST BUY Metropolitan location NC 28204 Oct,31,2018 Shipped to us rec'd Nov 2018 currently trying to get my refund that Samsung agreed to process. Long story short... Problems with the sound via soundbar...
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Review
#1644274 Review #1644274 is a subjective opinion of poster.
Pros
  • Looks good
Cons
  • Never worked properly
  • Buyer beware
  • No outline or protocol given in writing about refund process
Reason of review
Damaged or defective
Loss
$965
Preferred solution
Full refund
Tags
  • liars
  • Horrible customer experience
  • Cutting In And Out
  • They Never Call You Back
1.0
Details
Samsung Electronics - Horrendeous Issues with Samsung Refridgerator. WILL NEVER BUY SAMSUNG AGAIN!
I purchased a Samsung refridgerator Nov 21, 2016. It is the model with built in "tablet" . $6k unit. We also purchased the 5 year extended warranty. We have the PREMIUM CARE! 866-371-9501 Almost immediately we had issues with the icemaker. By Sept 2017, the icemaker...
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1 comment
Lisa J Parker
#1718543

After many back and forths, and visit from a technician who confirmed the ice maker issues and the compressor issues were really caused by the same problem, SAMSUNG gave us a store credit at Lowes to choose another refridgerator. We chose an LG.

(another customer was in Lowes and having issues with their SAMSUNG fridge and icemaker) The new refridgerator came into Lowes Sunday July 14. They can't deliver until tomorrow, July 19.

We have been 6 weeks without refridgeration in the summer. At any rate, it is taken care of, and I will never purchase another SAMSUNG again.

Review
#1561641 Review #1561641 is a subjective opinion of poster.
Cons
  • Being run around
  • Warranty
  • Refrigerator
Reason of review
Poor customer service
Loss
$6000
Tags
  • Stainless steel
  • samsung customer service care
  • Icemaker
  • Repeat Customer
  • Repair
  • Samsung Appliance
  • Refridgerator
  • Warranty Services
1.4
Details
Samsung Electronics - Fridge & Washer
Samsung Electronics - Fridge & Washer
Samsung Electronics - Fridge & Washer
Samsung Electronics - Fridge & Washer
Samsung Electronics - Fridge & Washer
How do I join the class action lawsuit on the refrigerators? Our ice maker drips water out. Called customer service gave us a fix option to do at home that didn’t work then 2 weeks later get card in mail saying our warranty is expired..ugh. They just buy time with...
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Review
#1413190 Review #1413190 is a subjective opinion of poster.
2.3
Details
Samsung Electronics - Samsung Top Load Washer with Black Mold
Samsung Electronics - Samsung Top Load Washer with Black Mold
Samsung Electronics - Samsung Top Load Washer with Black Mold
Samsung Electronics - Samsung Top Load Washer with Black Mold
My wife and I purchased a new Samsung Top Load washing machine October 2017 to replace our LG Front Load that was ruined by flooding from Hurricane Harvey to our home. After a few months, we started to notice some specks of black stuff on some of our clothes. We looked...
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1 comment
Anonymous
#1706401

We have the same problem! The self clean cycle does not clear the mold.

It appears to be everywhere. We hate this washer!

Review
#1376483 Review #1376483 is a subjective opinion of poster.
Reason of review
Black Mold
Loss
$817
Preferred solution
Full refund
2.2
Details
I've lost count of the number of Samsung phones I've owned. I bought the Galaxy S when it was first introduced. In addition I think we've had an S3, an S4, an S6, 3 or 4 S7s and 2 S8s. As the phones get more advanced I have more and more problems with them and was...
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Review
#1620661 Review #1620661 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$2400
Preferred solution
Let the company propose a solution
1.7
Details
Bought Range and Fridge about 2 months apart, within the first year of owning the fridge all of the plastic door bins started to crack and break. Have no fear Lowes extended warranty is....well not here.... Lowes stated that the bins were not covered by the warranty...
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Review
#1674884 Review #1674884 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution
Featured
1.5
Details
Samsung Electronics - Samsung washer RUSTING
Avoid getting a Samsung washing machine. Like many others, the area around the bleach dispenser on our Samsung WA5451ANW washing machine began to show signs of rusting after just two years. We were told by a service man this was a design issue Samsung had addressed...
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17 comments
Anonymous
#1665648

We have the same rust issue with our Samsung top load washer WA5451AN; rust spots showing up randomly on clothing and linens but of course not noticed until after they have been dried and the stains are set. Is there anything that can be done to fix the rust spots or do we have to buy a new washer?

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Review
#873868 Review #873868 is a subjective opinion of poster.
Cons
  • Premature rusting
  • Poor product quality
  • Claim no issues
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund
Tags
  • Wa5451anw

Contact Samsung Electronics Customer Service

Mailing Address:
SAMSUNG Electronics
400 Valley Rd, Suite 201
Mount Arlington, NJ 7856
USA
Phone:
(800) 726-7864
All Samsung Electronics Contacts

Samsung Electronics - Galaxy S9 is disappointing

1.3
Details
Buying this phone was a BIG mistake. What a waste of $600. I can't send or receive videos. They are grainy, choppy and reduced in size no matter what setting I try. I'm missing out on family events since they can't share with me and I can't share with them. It doesn't matter if it's to/from an iphone or a galaxy, etc. It won't work. I found out too late that this is a problem with this phone and that it's a samsung software issue. How can they get away with selling an inferior product? What a scam. I also miss calls because they get disconnected when I try to answer. I've tried different settings. I will never buy another samsung. I've had androids before but don't recall any problems. This phone is a very expensive paperweight. Wish I'd stayed with iphone.
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Review
#1645490 Review #1645490 is a subjective opinion of poster.
Cons
  • Too many defects
  • Poor design
Reason of review
Bad quality
Loss
$600
Preferred solution
Full refund