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Paid online order from Samsung.ph still undelivered after more than a month.

We've been a loyal Samsung customer for almost 2 decades and this is the first time that we experienced this terrible customer service. We were convinced by their good marketing strategy ; offering discounts for the Samsung Z fold 4 accessories upon preorder and...
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ID
#4114484 Review #4114484 is a subjective opinion of poster.
Location
Dasmariñas, Calabarzon
Loss
$274
Preferred solution
Deliver product or service ordered

Terrible order support. Delivered a refrigerator, but can't get it installed.

Delivery agent dropped off the refrigerator and told us to contact Samsung to arrange installation. The refrigerator is required to go through to 32-in doors, so it requires a Samsung technician. Tried for over a week to contact someone in Samsung order support to arrange for installation. I'm either left on hold for hours or pass from multiple chat agents. My wife tried for over 6 hours, and they left her in tears. We'll see if canceling the credit card charge gets there attention.

User's recommendation: Buy from a reseller and not Samsung direct. They're not set up for support.

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ID
#3991771 Review #3991771 is a subjective opinion of poster.
Location
Azle, Texas

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New Reviewer

Needed Customer Service Change

Samsung Electronics - Needed Customer Service Change
I have been waiting for tech support to help me with my Log In issues for an hour after so had a tech support television specialist help me with my Smart Tv issues and that isnt appropriate or professional, so that part of tech support gets a grade of ( *** )

User's recommendation: Zero.

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ID
#3873414 Review #3873414 is a subjective opinion of poster.
Location
New York, New York

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New Reviewer

Total disability and stress. Included is the last return label of the cell I am using and will return it asap depending on purchase of a cell with a company which will not stress me to death.