Samsung Electronics
Reviews and Complaints

THIS IS A REAL REVIEW. NOT PAID FOR OR REPRESENTING ANY COMPANY.

I will never again purchase anything from Samsung.

My dryer almost caught fire and was under warranty. They dismissed the warranty because the firefighter turned off the fire by opening the unit to ensure it wasnt still on fire. An electrical fire caused this to happen. Samsung told me since its opened they couldn't cover the unit.

They even went so far as saying that there was lint in the dryer. My vents and my dryer were cleaned 4 months prior to this incident. Receipts and all they still dismissed it and said if theres any lint in a dryer it can void the warranty.

Spoke to customer service for up to a week, and they did nothing to resolve this issue. Kept transferring me to claims, then specialist, then manager, then supervisor, and back to claims department.

Stick with another brand. Never recommending Samsung to anyone ever again.

Shame on you Samsung for your poor quality products and support.

I contacted customer service and emailed the CEO my phone melted and caught fire near my face making a phone call. It melted my case and blew smoke and fire.

When contacting customer service I was hung up on multiple times! Then when I asked to speak to a manager they said please hold and directed me to someone else! I have multiple devices and a fridge from them! I didn't expect the disrespect and the disregard for the situation and problem.

It is not my fault and they aren't taking responsibility. So a lawyer will now have to be involved.

Bravo Samsung! I have never had an issue with them even my kids have their products!

My home is filled with Samsung smart products and other Samsung products - smart washer & dryer, smart microwave, multiple 60"+ smart TV's, zFlip phones, refrigerator, etc. I have been a customer for years and always happy with their quality and never had a single problem or need to call their customer service or tech support.

I had always wanted to have one of their Frame TV's (they display art when not watching TV and totally appear to be an actual framed art piece. So, when I received an ad from Samsung offering The Frame TV (65") at a great price, I jumped and ordered it directly from Samsung immediately. I also purchased the least expensive ($197) wood-look frame for it, which is really necessary to complete the illusion of it being a framed art piece. Upon receipt, I immediately saw that the $197 frame was nothing but cheap, brittle plastic that couldn't have cost more than $10 to produce, if that.

I returned the frame and replaced it with a $497 gold aluminum frame, which while not worth $497, does look great. Got the TV setup and immediately ran into bugs in their "art mode" software, causing me to contact their support line. Over the first month had the occasion to have too contact support at least 15 times. Once you get past the typical it must be customer error (it wasn't) or bad wifi (my incoming internet is 1.4GB and wifi to the TV ALWAYS tests out as "very strong" at a speed of at least 760-790Mbps.) Then you need to get past the "I've never heard of this problem before.", before moving on to the only 3 phrases they seem to have at that point: "We're sorry for the inconvenience", "You need to do a factory reset" or "It must be a hardware issue, we'll schedule a technician to come out." Given the constant being placed on hold, each call averaged 45-60 minutes and never solved a single issue.

Upon further research at their own Community Forums and other sites, such as Reddit, I came to find that literally hundreds, if not thousands of customers were experiencing the same bugs, most having existed for well over a year with still no fixes from Samsung and everyone experienced the exact same responses from Samsung support. Fortunately some of the bugs had workarounds developed by the users themselves., though all required several steps you have to go through everytime the bug happens. The first few times, I went along with Samsung and did the factory reset, which mostly accomplished nothing, except to create new bugs. Also, the "art mode" relies heavily upon the Samsung cloud to operate and it can be as flaky as the TV's software.

On the few occasions I called about the flakiness of the cloud, I was usually told they couldn't help me at that time since their own internal computer systems were down, which came as no surprise. The software for the "art mode" is not even up to the quality of a beta version. The TV operation and quality of the set is great and the "art mode" is really nice as long as you are willing to fight to get it to work properly for awhile, until one of the other many bugs appear, usually within a very short time. Samsung is well aware of all of these problems, yet continue to fail to fix them.

So in the end, I paid an extra $762, compared to the equivalent model without "art mode", plus $497 for the frame - a grand total of $1229 for a product that, while great in theory, is nothing more than a buggy pain in the butt. And Samsung still remains incapable of solving any of the problems.
As loyal and dedicated I have been to all Samsung products over the years, this experience has made me vow to never buy another Samsung product. My recommendation to anyone interested in The Frame TV is to check out all the comments on internet boards and at Samsung itself and you most certainly will quickly decide against it. The majority of their p[products are great, but heaven help you with this product or if you ever need to deal with their so-called "support".

This concept, while great, should have never been sold to the public.

If you have an extra $1200+ that you want to just throw away, then go for it. If you don't want to be totally ripped off, then steer clear of this product.