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Update by user May 10

Samsung fixed the TV at no cost after I wrote a letter to the SVP of Customer Service.

Original review posted by user Apr 10

I purchased A 78 inch Samsung TV on 4/1/2017 from HHGregg.HHGregg stated that all sales were final but Samsung offered a one year warranty.

This TV was a floor model. After 3 days, the TV picture stopped working and received a blue line across the screen. I called to have a Samsung representative come out. They scheduled for 4/10.

During the wait, the TV started to get an additional streak and picture still did not work. The technician, who is apparently a contractor and not a Samsung employee from Home Service Network stated that there appeared to be a damaged screen. He admitted that there was no external damage and despite pictures indicating no external damage, the warranty was denied due to "physical damage". When contacting Samsung, they said they did not have the pictures to review but denied the warranty based on "physical damage" assessment.

I have attached pictures showing no physical damage and the evolution of the additional streaking over the 4 days waiting for service.I have owned the TV for 10 days and they refuse to warranty a physically undamaged TV that cost $3,000.

Review about: Samsung Electronics Un78ku7500fxza Tv.

Reason of review: Warranty issue.

Monetary Loss: $3000.

Preferred solution: Repair Under Warranty.

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