85 Challenger Rd, Ridgefield Park, NJ 07660, USA
Not resolved
Customer service
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money

Update by user Nov 29, 2018

Update: Samsung has sent me a check for the oven/microwave wall oven, which is sort of a good thing. But I purchased an induction cook top and hood as well, so neither of those products can be used because they will not match my new LG wall oven.

So, I am stuck with 2 new appliances and will almost have to just about give them away to get rid of them, and eat that loss. Samsung also does NOT want the old oven/microwave back! I can't sell it as I had to remove the s/n label etc. So now I have to somehow dispose of it.

So, is my problem resolved....NO!

What I have resolved is NEVER to purchase any Samsung product for the rest of my life. What I went thru with their customer service was the most disgusting thing I have ever encountered with a company.

Update by user Oct 30, 2018

Just incase SOMEONE at Samsung cares, it is ticket number 4148617103, repairs attempted by Dish services.

Original review posted by user Oct 30, 2018

I am doing a large kitchen remodel and purchased the Samsung NQ70M6650DG/AA microwave oven combo, the Samsung NZ36K7880UG/AA Induction cook top and the Samsung NK36K7000WG wall mount range hood. A total of $7000

I installed this combo unit first of the 3 units and it only lasted 3 hours out of the box. I understand stuff happens, so I called Samsung and got a scheduled repair appointment. 1st visit they brought a few parts for my unit, I thought that was great. Not so fast, the parts were miss-id'd and didn't fit. Ok, they will get a new part and I will be up and running, nope, new part did not fix. Keep in mind all this is also being directed by both the lead tech at Dish network, yes, I wrote it correctly. Dish network is now contracted with Samsung due to their major problems with washing machines. The tech shows up in a dish truck, but carries a Samsung shirt, how American is that. 3rd visit, ok, more parts and a "master" tech is now with the 2nd tech, now I will have my new oven in my freshly remodeled kitchen. Nope, song and dance, we need to order another part and have the 4th visit. The tech told me that after 3 service calls I should call Samsung and request a replacement oven, so I did. Samsung told me the first visit didn't count (meet & greet I guess) and after 1 1/2 hours on the phone, then told me it had to be 3 different ticket numbers, not the same unfixed problem. Ok, I agreed to a fourth repair attempt and after it was done, replace a temp probe, no change at all. Samsung tech support said to replace the whole wiring harness. Called Samsung again thinking they would do the correct thing and replace my oven as their case manager (Nancy) told me. Nope, said they never said they would replace unit, but 2 different people stated that! Absolutely zero help! The 5th visit was today, 10-30-2018, and they replaced the whole wire harness, it did not fix the problem either. Samsung tech support said to order another harness and replace it again. Called Samsung again and they will NOT help me or support their product. 2 hours on the phone, all they say is I am sorry but I can't help you blah, blah blah. There is NO customer service for their products, they just do not care!



Would not heat past 175 degrees

Locked me out of the oven door, could not even get the S/N for Samsung

Touch control panel was only half working, many buttons were not lit and not functioning

The oven fan just comes on at random, I had to turn the breaker off to stop.

I will NEVER buy another Samsung product again. Do your research before you buy Samsung.

Reason of review: Poor customer service.

Monetary Loss: $7000.

Preferred solution: Full refund.

  • Samsung Appliance
  • Oven Microwave
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