Melbourne, Victoria
1.1K views 5 comments
100% full

We should have just bought the Brother printer!

We're a couple engineers that occasionally work from home and run a small community so we though we'd get ourselves a top of the line LED printer. After weeks of searching online we spotted the CLX-6260FW Colour Multifunction LED Printer for $550.

WHAT A MISTAKE!

Printer #1 The unit failed within two weeks because of a motor burn out, and we'd had the chance to print a whole of 10 pages. OK... I can deal with this I thought and dialled Samsung support to be told I couldn't just return it because it needed to be inspected and deemed damaged (even though the printer screen was saying it had burned motors). How long will all this take? Apparently a whole month and we'll have to buy another printer in the mean time if we want to print.

Printer #2, Worked fine for one day before it locked me out of it's configuration panel and refused any use. I called Samsung to ask how to factory reset the unit to be told "You can't, you have to throw it away and buy another one.". Five days of phone conversations eventually resulted in someone knowing the reset method. So happy that things were working at last, the printer died just two weeks after getting it and locked all of it's controls and buttons giving a message of "UI failure".

With another phone call to Samsung after explaining what's happening I got asked the dumbest set of questions I've ever heard "did you connect the wi-fi?, what's your wi-fi password? have you installed everything properly?, did you connect the power? have you tried to enter a password?". You have got to be joking, send someone to pick it up and get it out of my house now, I'm not wasting another second with your stupidity.

Needless to say I spend 10 hours on the phone with Samsung to have my intelligence insulted, have the manual read to me like a bed time story, endured two printers that lasted for two weeks each and waited 3 months to have $1100 refunded to me all because Samsung is an incompetent company that I will never buy from again. EVER!

Review about: Samsung Multifunction Printer.

Review #453649 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Samsung Electronics?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1103285

Couldn't agree more, what a piece of ***. I'm at my wits end fixing one thing after another with the undercooked load of dogs balls. I should've just bought a Brother also.

bond
Copenhagen, Hovedstaden, Denmark #932734

Entering Tech Mode

To enter the service mode, press 1,2,3 number keys simultaneously. When the password dialog box appears, enter “1934”

and press the “OK” button.

Test Routine and Others and Memory Clear

and then i hav reset password ofr admin

Plugh
to bond Ish, Hovedstaden, Denmark #938416

Thank you Bond!

You have just made my day (or rather night) :-)

Cruzman
Tj, Vestfold, Norway #908818

I also have problems with resetting it.

Cant get any proper answer from Samsung.

How do you do it?

Nic
Erlangen, Bayern, Germany #775097

And how did you end up resetting it? I also can not login into Syncthru.

You May Also Like

Samsung Electronics - Samsung washer RUSTING Samsung Electronics "Avoid getting a Samsung washing machine. Like many others, the area around the bleach dispenser on our Samsung WA5451ANW washing machine began to show signs of rusting after just..." Read more Samsung Electronics - Review about Samsung Galaxy S6 from Tiskilwa, Illinois Samsung Electronics "I recently bought a Galaxy S6 after having to switch my service due to connectivity issues (couldn't make or receive calls due to virtually no signal from the main carriers..." Read more Samsung Electronics - Is Samsung Scamming Customers? Samsung Electronics "I cannot believe the LACK of customer service I received from Samsung. I purchased a Samsung Smart TV in October that I gave as a gift at Christmas. Once the..." Read more Samsung Electronics - A black strip on my new led monitor only 0ne year and half old. they want money Samsung Electronics "Samsung Defective Monitor Series LED TV UA40d5000 PMX : Samsung the biggest producer of monitor in the world. Black Strip on Samsung TV. I bought a 40 inch LED Samsung TV..." Read more Centurylink - Poorest Customer "Service", Most Unreliable Internet Speeds Centurylink "Ever since I moved to a rural area, I have been experiencing daily disruptions of internet service. Come to find out, the entire community is having the same problem. Generally,..." Read more Horrible- HotHeads Hair SHEDDED so much I asked for a refund Hotheads "Paramount would not issue a refund even though a send them pictures of the shedding issues with their hair. I spent over $300 on hair that lasted maybe 5 weeks,..." Read more KraftMaid - Wrong door style KraftMaid "I had the Kraftmaid Kirkland painted canvas cabinets installed. The 12" pantry came with 2 of the doors in the wrong style and the middle door was the Kirkland style...." Read more Green Dot Corporation - PayPal refunded money,gave me print showing they did . Green don't won't refund money Green Dot Corporation "Green dot says money wasn't refunded.refuse to allow me to speak to a live person..Green dot and it's employees are nothing more that common thieves.ill include as of PayPal mail..." Read more