Mount Laurel, New Jersey
9.2K views 87 comments
Not resolved

HELP!We have had our Samsung DLP TV for 2yrs 11months when all of a sudden white dots started to appear on the screen.

Does anyone know of a recall or a lawsuit that is going on so we can join. We Called Samsung and they just basically blew us off and told us our warranty was up and there is nothing they could do. I even spoke to the manager at Samsung. We still have a copy of the reciept and a transaction record.

I have a photo and a transaction # that shows I contacted Samsung.

Someone anyone with info please e-mail me.Thanks

Review #200442 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Samsung Electronics?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
anon
#773934
I have the HL61A750 I purchased in 2008. I did not get any offer for a new chip. I called Samsung and they stated that this model is not under recall and would not be repaired. I would be liable for an "out of warranty service call" if I wanted it fixed. They would not acknowledge that this TV had a chip problem and stated there are no issues with this model. You only need to put the model in google to find a plethora of people with white dot issues. I am now awaiting a supervisor to call me back within two days.
Nick
Miami, Florida, United States #720137
Samsung is aware of bad DMD chips being sold as part of defective nature over a couple of years. They only fix certain models free of charge because they sold many of them and have HAD a certain quantity of these chips on hand (spare parts). They no longer offer free replacement on HL61A750 models. So next time you buy Samsung HD TV make sure you purchase a DMD chip that you will have to replace a few years later.
Bub
Fairmont, West Virginia, United States #718327
I have 61 inch Samsung bought in March 2010,called Samsung last Thursday Sept. 12 2013 and Service Tech came Sept? 17 2013 one time fix ...FREE!!!!!! Had about 10 dots got home just as he finished and works great no dots! Also i had no warranty! My bad.... it was purched in 2008 March years old!
Bub
Fairmont, West Virginia, United States #718314
Mine is model HL_T6176S Fixed it one time fix free,today Sept 17 2013. it was bought in March 2010 and had no warranty!Replaced chip.
JReese
#715824
I have white dots all over my television.... I've also contacted Samsung.... Mine of course is not one of the models that they are fixing for free. A CRS made the mistake of telling me that if I was firm enough with the escalated customer service rep, that, in the past people have gotten their televisions repaired, free of charge. I commented without cursing, on their Samsung TV USA.... even responded to other posts, my experience. They banned me from posting or commenting on their page. Nothing says, You're right... wer're wrong... and we don't care.... like banning a customer who has lined their pockets. My new television is on order.... It's NOT a Samsung... nor will I ever purchase anything from them again.
angie
Katy, Texas, United States #686740
I was having the same problem in the beginning of the year and I called 1-800-SAMSUNG and the representative said that it was covered under the white dot issue and that a technician would be sent to my house in a couple of days. The technician came and replaced the DLP chip at no cost to me and I was happy about that, but now here it is 3 months later and the dots are back!I just got off the phone with Samsung rep again and she said same thing, "technician will be there in a couple of days at no cost" Wondering if this is gonna be a routine... :roll
TVLESS
Baton Rouge, Louisiana, United States #680511
I just spoked to 2 people regarding my problem. They refused to give me their Emp ID. Their names were Kenya A. & Gervarya. " Oh your particular model was not recalled ". But yet I am having the same problems with the white multiplying dots as everyone else. I would never buy a Samsung product again!!!! :cry
Please address as complaints to:
Samsung Electronic Services
Office ot The President
David Cho
85 challenger Rd
Ridgefield Park, New Jersey
07660
I AM TOTALLY PISSED AFTER PAYING THIS AMOUNT FOR THIS PEICE OF GARBAGE!!!!!!!
TVLESS
Baton Rouge, Louisiana, United States #680479
I am having the same problem with my 60in Samsung. How can people pay this much for a TV and have these problems less than 2 yrs after purchasing it? THe TV I grew up with in my family's home is still working. :( I purchared it at Conn's in Baton Rouge. Can someone PLEASE send or leave the number to the right people to talk to about this problem?
RobthraX
Tucker, Georgia, United States #657005
Just called Samsung - no push back at all - technician coming in 2 days to fix for free - DMD chip problem.

Samsung HL-T45675S

8) 8) 8)
Bob
#608760
My 50 inch DLP began getting the infamous white dots. I called support and was told my model HL50a650C was not part of the recall. I complained to higher ups and they told me they never received this complaint with my model, but agreed to send a new chip if I would pay to have it installed. The repairman showed up and installed the new chip. This replacement chip had more white dots then my original. This apparently is not as rare as I was told. The repairman put my original defective chip back in my tv.

You May Also Like

"I have a complaint against Samsung India w.r.t. their 29" coloured TV which was purchased on 19th June, 2008. From the 2nd month of its purchase it started giving problems...." Read more
"I cannot believe the LACK of customer service I received from Samsung. I purchased a Samsung Smart TV in October that I gave as a gift at Christmas. Once the..." Read more
"TO WHOM IT MAY CONCERN I, Dato’ Dr. Tahir Mahmood, have been one of the admirer of Samsung Products since 2011, using Samsung mobile phones ( 7 untill now in use..." Read more
"Samsung S3 purchased June 2012. Motherboard failed 21st December 2012. Took to repair station, who said they couldn't repair and sent to Samsung. Eventually returned on 10th January 2013. Noticed..." Read more
"My wife bought me the low cut slip on shoe for my birthday, as i have 4 pair of shoes and 1 pair of the work boots I was excited..." Read more
"I found a piece of long finger nail in my steak I'm so disappointed knowing that they don't wear gloves and that am eating food from a fast food restaurant..." Read more
"I have had this mattress for about 8 months, it starts to show in my body a lot of hip and neck pain. I do not recommend this mattress at..." Read more
"Last year I found out I have celiacs disease, and immediately went on a gluten free diet. I am so glad I have a friend that educated me on what..." Read more