Samsung Electronics Cell Phone Repair Reviews

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My Note 5 experienced many issues including touch sensitivity issues on the screen. 2.Complaint was logged in customer care on 17 Aug 16 and again on 28 Aug 16 however phone picked up only on 08 Sept. my phone was held by service center for want of spare parts. whereas the Samsung has confirmed availability of the part the service center has expressed its inability to provide the part immediately. My Phone was not available for my use thus and I...
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2.5
I didn't like
  • Quality value customer service
  • Frauds by service centers
#922007
On July 20th my wife called to report the LCD on her Samsung Galaxy S6 had stopped working. She was advised to send it in, which she did. I'm going to save all the details in between, but suffice it to say we were originally told that we were going to be charged for the repair, after a BBB and much frustrating conversation, Samsung agreed to waive the fee. Instead of repairing the phone, it was returned unrepaired, according to Samsung, by...
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2.7
I didn't like
  • Customer service
  • Poor quality
#899282