Product: Samsung Electronics Dishwasher Clear all filters (31 of 31 reviews match)
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2.5
Details
I purchased a Samsung dishwasher in February and it failed in late August. I contacted the store where I purchased it and they referred me back to Samsung as it was still under their 1 year warranty. After several phone calls they told me there was no Samsung...
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Review
#1678970 Review #1678970 is a subjective opinion of poster.
Product
Samsung Electronics Dishwasher
Pros
  • Features
  • Nice looking products
Cons
  • Terrible customer service and warranty solutions
Reason of review
Poor customer service
Loss
$1055
Preferred solution
Full refund
2.4
Details
Two months to buy a dishwasher.So August 19 I bought a floor model dishwasher got it home paid a plumber to install it and it was a lemon DOA. Called the brick they sent out a technician who said the motherboard was fried and both pumps were junk this was a Samsung...
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Review
#1678420 Review #1678420 is a subjective opinion of poster.
Product
Samsung Electronics Dishwasher
Pros
  • Reasonable price
Cons
  • Poor quality items
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
I’m not really sure but I know that my wife and mother-in-law have been pissed for two months to have to do dishes so whatever you think would compensate them would be helpful
1.0
Details
I bought 5 major appliances from Trail Appliances and the Samsung dishwasher, not even 3 months later, does not work properly. I have used dishwashers before and have tried the products that others use and have worked well for them and still come out with dirty dishes....
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Review
#1676903 Review #1676903 is a subjective opinion of poster.
Product
Samsung Electronics Dishwasher
Reason of review
Warranty issue
Loss
$800
Preferred solution
Full refund

Samsung Electronics in Santa Rosa Beach, Florida - Worst Dishwasher I’ve ever owned!

This dishwasher is a piece of junk. It won’t drain, doesn’t clean the dishes, and we’ve paid twice for someone to fix it! This will be the third time and I’m sick of it!
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Review
#1602602 Review #1602602 is a subjective opinion of poster.
Product
Samsung Electronics Dishwasher
Reason of review
Bad quality

Asurion - Can't/Won't fix my Samsung Dishwasher

1.5
Details
We have opened a dozen claims on our Samsung dishwasher, most of which are for the same problem. Leaking. Asurion has given us the run around on this... repeatedly wasting my time by sending technicians that don't fix the leak. I can't believe how much time I am wasting on my dishwasher.
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Review
#1539933 Review #1539933 is a subjective opinion of poster.
Product
Samsung Electronics Dishwasher

The Brick in Montreal, Quebec - Extra warranty for nothing

1.5
Details
Terrible service! I requested for a repair in my dishwasher @samsungcanada in December 13, 2018 and since today brick in “waiting the piece to arrive from Toronto”. Important to mention that I payed for an extra warranty. I will never buy again at this store and I do not recommend it!
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Review
#1438491 Review #1438491 is a subjective opinion of poster.
Product
Samsung Electronics Dishwasher
Reason of review
Warranty issue
We purchased a dishwasher from Best Buy in Westminster CO on 2/24/18 for &765.00. Due to our remodeling, we were not able to install until June. When it was installed, it had a major leak. We spoke to Best Buy and tried to either get our money back or get a different...
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4 comments
h.kitchener
#1621893

I am a bit confused. First you said you went to Best Buy and they said they couldn't help you and to go through The Geek Squad, for some reason not explained.

Then, you say Samsung came out and said it was a factory defect, but to go to Best buy for help? You have a warranty with, presumably Samsung for a certain period of time. What is the warranty time limits stated in your paperwork that came with the machine? It sounds like your warranty period is over and any repairs you want done are now your responsibility.

Best Buy doesn't repair appliances, but if you had purchased an extended warranty, perhaps that policy would cover the repairs.

Sounds like you didn't do that---usually, a very wise decision---so if a local repairman cannot fix it cheaply, just junk it and buy another from some other store. It is what it is.

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Review
#1437694 Review #1437694 is a subjective opinion of poster.
Product
Samsung Electronics Dishwasher
Cons
  • Customer service sucks
Reason of review
Poor customer service
Loss
$765
Preferred solution
Full refund
1.1
Details

Update by user Nov 20, 2018

According to the service agreement more than 4 times of being repaired in a calendar year which it has they will replace it, Good Luck!

Original review posted by user Nov 20, 2018

My Samsung dishwasher is under the extended warranty & it’s only 3 years old. It’s not a cheap model. The dishwasher has been repaired...
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Review
#1404287 Review #1404287 is a subjective opinion of poster.
Product
Samsung Electronics Dishwasher
Cons
  • Stand by your protection agreement
Reason of review
Warranty issue
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
  • Protection Agreement Is False
5.0
Details
Called Samsung to find out problem of not working. Dishwasher would not work every time I tried to start it. We thought it was due to the delay start button. Samsung arranged a technician to come out to our home. We were thoroughly pleased with Lake Electricans’...
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Review
#1279108 Review #1279108 is a subjective opinion of poster.
Product
Samsung Electronics Dishwasher
Reason of review
Good customer service

Contact Samsung Electronics Customer Service

Mailing Address:
SAMSUNG Electronics
400 Valley Rd, Suite 201
Mount Arlington, NJ 7856
USA
Phone:
(800) 726-7864
All Samsung Electronics Contacts
1.4
Details
Two months ago, my husband and I purchased over $3400 worth of appliances from this company, we were long-time customers having purchased Samsung TVs, Whirlpool Duet washer dryer, and GE appliances in the past.This time we bought 4 major Samsung kitchen appliances was...
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1 comment
Anonymous
#1595675

Well unfortunately I’ve come to the realization that the extended warranty that bill smith tries to sell with every single piece of appliance has turned into more about the salesperson making a commission on the sale of warranty rather than actual warranty coverage itself.

Review
#1175019 Review #1175019 is a subjective opinion of poster.
Product
Samsung Electronics Dishwasher
Pros
  • Appliances looked good
Cons
  • Poor quality merchandise and lack of fairness to customer
Reason of review
Bad quality
Loss
$650
Preferred solution
I already tried a solution and they were trying to cheat me again, so I left
Tags
  • Extra Fees
  • Poor Customer Support
  • Low Quality Merchandise