Product: Samsung Electronics Galaxy Note 4 Cell Phone Clear all filters (10 of 10 reviews match)
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Wish - Money back

1.0
Details
My name is Sylvanus Deguenon. I return cell phone Samsung Galaxy note 4 since 5/13/2019. To now you never send back money in my account. Friday I will go to the bank of America for this problem. I'm your customer but you no wanna respect me. This take too long and you don't quit about me. You have to respect your customer .
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Review
#1545342 Review #1545342 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Note 4 Cell Phone
Reason of review
Return, Exchange or Cancellation Policy

Tmobile - T-mobile Warranty Exchange - Loyalty Department SUCKS

I am now on my 4th cell phone warranty exchange. I am very disappointed in T-mobile's service today and how they are handling my current situation. I have been a loyal customer for 10-11 years (back when the company was named VoiceStream). I just paid off my Samsung Galaxy Note 4, a few months ago. Then I started having all the problems such as processor issues not functioning correctly, to the phone rebooting automatically whenever it feels like it, to operating issues, to phone freezing, etc. All of the phones that I have received through warranty exchange have done the same thing as my first phone. I have had several warranty exchanges now since the month of June and I keep having to pay $5.51 each time that I pick up a new warranty exchange phone. I finally broke down and called the loyalty department directly to see if maybe they could give me an exchange with any kind of phone that just works and is not having the same issues. The T-mobile Loyalty Department said the only thing that they can do for me is to send me another warranty exchange (the same phone) or they can upgrade me to another phone for $25 extra a month for another 2 years and there was nothing else that they could do for me. I am going to go ahead pick up another warranty exchange, the same issues will happen again (I already know by trail and error...for all the phones to do the same thing, there is a definite issue with the model), and when that happens, I am switching cell phone companies. The least that they could do is just send me a Galaxy Note 5, one model up, it is not like I am asking for the latest model, I really just want a phone that works. I am stuck right now without a working phone until my new phone arrives. The processing system got so bad that the phone finally died and will not even turn on or recognize that there is power chord attached to charge the battery. I am greatly disappointed and looking forward to finding a better cell phone company, hopefully better rate plans too. Customer service was polite and acted like they were trying to help as much as they could, but when push came to shove, there was no solution. They are just sending me the same phone again. I guess I'll limp by for a little longer and find a new company after that.
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Review
#1123541 Review #1123541 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Note 4 Cell Phone
Reason of review
Return, Exchange or Cancellation Policy
I brought a used phone off a seller named papa shampoo or something similar.Everything seemed fine until i went to use the phone and discoved that the phone crashed, dropped in service and rebooted freqently. I switched back to my old phone because i didnt want to deal...
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Review
#1061818 Review #1061818 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Note 4 Cell Phone
Reason of review
Damaged or defective
1.0
Details
Samsung has lied and lied and lied, over and over again, trying to justify their actions, based on a policy that had nothing to do with the defect, that someone else violated, and that we didn't have anything to do with. SHAME ON SAMSUNG!!! They took my money, 4...
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1 comment
offconsumerpissed
#1307461

Weird. This has never happened to anyone ever. What's the real story?

Review
#1025561 Review #1025561 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Note 4 Cell Phone
Reason of review
Damaged or defective

Samsung Electronics Galaxy Note 4 Cell Phone Review

2.0
Details
I have been trying to get ATT to help me with a problem since.DECEMBER. i filed an insurancr claim with *** asurion,.they semt me a refurbished *** *** phone that doesnt work properly. They wont give me a new phone and ATT wont upgrade UNLESS i pay off the *** non working phone. Seriously. Guess im going elsewhere. ATT SUCKS.....
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Review
#1017914 Review #1017914 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Note 4 Cell Phone
Reason of review
Damaged or defective
I purchased a Galaxy 4 note from this company via Amazon. For some reason it was shipped from California, rather than New York and it arrived totally deal plugging in the charger did nothing, and even putting in a fully charged battery from a different phone did not...
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Review
#1017603 Review #1017603 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Note 4 Cell Phone
Reason of review
Damaged or defective
1.6
Details
Rent A Center - Samsung Electronics Galaxy Note 4 Cell Phone Review
Got me and my wife used note 4 phones for christmas this year...i was assured that they had been gone thru and checked out....wrong...my phone wont charge. The charger gets so hot you camt touch it...my wifes phone was never cleared and had *** downloaded on it...her...
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1 comment
Anonymous
#1260865

Hello, I work for Rent-A-Center. This definitely sounds concerning!

We'd like to look into what might have happened and see if there's anything we can do to help.

Please give us a call at 1-800-422-8186 as soon as you get the chance. Thank you.

Review
#979495 Review #979495 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Note 4 Cell Phone
Reason of review
Damaged or defective
1.0
Details
I bought samsung note 4 at kimstore, and take note samsung note 4 is really an expensive phone, after a year it keeps restarting, rebooted and became dead, it will not charge and will not turn on....when I had it checked motherboard is busted. So sad my other phones...
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3 comments
Anonymous
#1270295

we had the same experience, the samsung S6 purchased by my sister was also busted and we were only able to use it for 3 months. Still within warranty but Kimstore is not responsive and unwilling to help. We will also file a complaint in DTI.

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Review
#967247 Review #967247 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Note 4 Cell Phone
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Cheapcellphones
1.0
Details
The phone that I bought is Samsung Galaxy Note 4. I can't believe that they are cheating their customers. I also call them big lair. It took me a few hours in two days to talk to my provider to find out what is the problem on the phone that I bought from woot.com....
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Review
#932962 Review #932962 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Note 4 Cell Phone
Cons
  • Big lair
Reason of review
Bad quality
Loss
$200
Tags
  • Woot rip-off
  • Wrong Items From Woot

Contact Samsung Electronics Customer Service

Mailing Address:
SAMSUNG Electronics
400 Valley Rd, Suite 201
Mount Arlington, NJ 7856
USA
Phone:
(800) 726-7864
All Samsung Electronics Contacts

Best Buy charged me $546.49 to activate phone I just purchased from Best Buy.com

I bought a Samsung Note 4 from Best Buy.com on upgrade for $199.99 plus tax. The next day I went into Best Buy Store on Mexico St Denver CO with my new phone and they suggested instead of upgrading as I had done that I pay $746.14 for the same phone and save $20/month on my Verizon bill. I told them I had been on family plan with my brother who lives in Boston and had bought this Note 4 on my upgrade so they would have to talk to my brother to make sure they could apply $20/month savings to his plan. They talked to him twice that day before I left store. They told my brother he didn't have to do anything, and when I left store having been refunded $199.99 on receipt for same phone they resold to me on same receipt at full price for $746.14, Best Buy told me savings would be automatically applied next month to my brother's bill and there was nothing more to do. He GOT no savings on his monthly bill. We have spent many hours, weeks, and months going to Verizon who can't understand why Best Buy changed the original purchase amount and to Best Buy where Verizon sends us. Both I and my brother have talked with several sales people at Best Buy and Best Buy online who can't understand any reason for this massive overcharge. When I talked with manager of Best Buy on Mexico named Adam and he said he couldn't help me even though Verizon finally directed my brother to send me to Best Buy to get the item backdated properly or discount to original price. I spent 45 more minutes talking on phone with Best Buy consumer affairs where I was sent after talking about the same amount of time last week to BestBuy.com sales team. I was told by consumer affairs that it appeared I had lost my money for nothing and there was nothing she or Best Buy could do to help situation. I can email receipt, and the credit card statement these two transactions appear on. Desired Outcome/Settlement Desired Settlement: Billing Adjustment $546.15 is the desired refund or credit to my account ($746.14-$199.99) Since my brother never received $20/monthly savings for my line on his account which Best Buy on Mexico said they completed before I left store with same phone at higher price, and since my brother and I have spoken numerous times to Verizon who said Best Buy made mistake, Best Buy should honor their initial selling price for my Samsung Note 4 and backdate my upgrade which is how I initially bought phone two days previous to going up to store. $546.15 ($746.14-$199.99)
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Review
#919252 Review #919252 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Note 4 Cell Phone
Cons
  • Price switching
Reason of review
Pricing issue
Loss
$546
Preferred solution
Full refund
Tags
  • Unhappy With Best Buy