Seller: Straight Talk Wireless Product: Samsung Electronics Galaxy S 4 Cell Phone Clear all filters (0 of 5 reviews match)
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Straight Talk Wireless - Straight Talk Warranty

2.8
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When I bought my Samsung Galaxy S4 phone got Straight Talk & their Warranty day after Thanksgiving 2015. On March 29th broke the phone. Called Straight Talk & they said I had to send broke phone in & pay a deductible which they had me pay with my charge card. They email me label for FedEx., then sent the phone & on tracking it took a week to get to them. I keep calling & they tell me I will get the phone Wed. or Thurs. or they tell me 3 to 5 business days. They took out service charge for phone service I don't have till I canceled today. They have my money & I don't have any hope of receiving the phone. I talk on line to them. One of the helpers tried to tell me that I didn't send in the phone. Told that I have proof so then they said I didn't send it right away which let them know that was not true. So I have to now borrow a phone for got rid of my land line when I went to Straight Talk.
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1 comment
MariaST
#1154823

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#842414 Review #842414 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy S 4 Cell Phone
Cons
  • Being lied to
Reason of review
Warranty issue

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