Product: Samsung Electronics Galaxy S7 Cell Phone Case Clear all filters (1 of 1 reviews match)
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Samsung Electronics in Ottawa, Ontario - LED View Cover for my S7 no longer working.

I called three times Samsung and all three times I am told I need to go back to the store where the product was purchased.. I keep telling them it was a gift.. so I have no clue where and the product is under Samsung warranty, their call center simply does not understand customer concerns .. extremely poor English, I spoke to the escalation manager who mentioned she would be sending an email to their manager to call me back to address my concerns .. they had not even gotten my number .. basically I was getting the run around.. (i am no longer a Samsung fan) Horrible service, will never purchase Samsung product again after this experience.
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Review
#912286 Review #912286 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy S7 Cell Phone Case
Cons
  • One month it stopped working
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund

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SAMSUNG Electronics
400 Valley Rd, Suite 201
Mount Arlington, NJ 7856
USA
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