Manufacturer: Samsung Electronics Category: Tvs Clear all filters (2 of 2 reviews match)
I have requested the retailers fact sheet on the TV 55JS8000 from Samsung (when I was talking to them online, transcripts also supplied) and when they knew of this issue. They have refused to furnish this information. I also request from you the dates and copies of your fact sheets for this set as supplied by Samsung), when you were told it was compatible with HDR Netflix ( as per the information given to me by your advice centre, manager Lee,...
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I liked
  • Initial response very good
  • But went down hill very quickly
  • Sorts of excuses as to why they were not responsible were used
I didn't like
  • Being lied to
  • Told it was hdr then not hdr
  • So they could say it was not miss sold
I suggest you contact PC World, my post code is SK4 1NN and phone number is 07879657442, email I would like all correspondence now by email, for my records. I would like to just point out a couple of things, and just think on while all this was going on you knew about the 4.1 to 4.2 revision. All this is in the emails between myself and your support, When I first contacted you over support for Netflix HDR you confirmed not...
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I didn't like
  • Miss selling
  • Even lying to their suppliers
  • Ducking and diving when confronted