Samsung Electronics Ne59j3420ss Range Reviews and Complaints
(0 of 1 reviews match)
Samsung Repair Center in Baker, Louisiana - Samsung Appliances Faulty
I bought a Samsung Range NE59J3420SS/AA from Sears November 23, 2015 the day before Thanksgiving since then I have had problems with the product first the discoloration of the cooktop is awful, I called Samsung and was told that was normal and that the range was fine. Well the steam cleaning feature will not work and I called Sears they refused to fix it nor service it 1800-726-7864 they had a more "hands off" and referred me to 1800-726-7864 the CSR that I spoke with implied that I was unintelligent and could not read, and I could not follow simple directions. I told her that I followed the directions given in the manual and that I wanted a technician and to speak to her supervisor. Well he got on the line and hung up on me. I ended up going on line to get a service call done and a ticket# and also be informed that the service call will cost me for the tech to come out. Currently I was purchasing a new refridgrator from Conn's I will calling in a few minutes and putting that on hold and changing that product. I also have a lot of Samsung products in my home-washer, dryer, televisions, and three cellphones and I am dreading if something else breaks. IF you are considering any appliances from Samsung I am telling you their service department is awful, rude, obnoxious and callous. Beware of the products you purchase from them.
Samsung Electronics Ne59j3420ss Range
- Warranty is awful
- Rude obnoxious employees unable to solve problems
- Customer service representative not helpful
Reason of review
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Samsung Electronics? What happened? What can we help you with?