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Samsung Electronics - Samsung oven 5 years old caught on fire

1.4
Details
I had a Samsung oven that was only 5 years old that the circuit board shorted out and caught on fire. if I wasn't home to help my wife it potentially could have burnt my house down with my family in it. so I went on samsungs facebook page and bashed them because when my wife called customer service they said it was out of warranty and couldn't do anything about it. someone from facebook said they would cover the labor but not the parts, then they said they would cover the labor and the parts. so finally a service man sent from Samsung came out to try and repair it. he came out 5 times and couldn't repair it. so after 5 years the oven is unrepairable, it cost me 850 dollars for this oven. and only after 5 years it is destroyed by a fire from their faulty electronics not from something I did. so Samsung decided to give me a onew time partial refund, I was told that I would receive a check for 400 something then Samsung contacted me back and said I would only receive 350. everything in my kitchen is Samsung. washer and dryer is Samsung, 4 cellphones for my family also Samsung and these idiots can only give me 350 for taking over a month to try and repair a 5 year old oven that arced out and caught fire and could have destroyed my house.and after all this aggravation I bought another Samsung oven so it would match everything elsi in my kitchen, I must be retarded
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Review
#1056831 Review #1056831 is a subjective opinion of poster.
Product
Samsung Electronics Oven
Cons
  • Dont stand behind loyal consumers
  • Customer service people are idiots
  • Dont stand behind their products
Reason of review
Bad quality
Loss
$850
Preferred solution
Full refund
Tags
  • Samsung Convection Oven

Lowes in Huntington Beach, California - Crapy service ... run around and pass the buck

3.6
Details
If you're looking for higher end appliances or any for that matter look somewhere besides Lowe's they don't stand behind their products or warranties ... My stove has been in the house about two years and the self cleaner isn't working on the door ... their answer was it's a defective door .. and that is where it was left without ever telling me ... the enamel on the tray on the bottom of the stove is pealing already and that's cosmetic.. Samsung is just as *** about the situation . Lowes sends some idiots out from A-1 appliance who closes out the service within 2 days without ever saying anything and I don't find out for almost a month when I follow up.... And no one has any notes on the request ....
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2 comments
its94anthony
#1327787

Actually Samsung claims their out of the picture after 1 year .. they sell a defective appliance and hope you don't catch it in time ...

They call the peeling inside the stove of the enamel cosmetic ..... Lowes handles the extended warranty and they are giving me the same ***... the door is defective and the enamel is cosmetic ...

it's like two years old... I did not agree to purchase defective ....

h.kitchener
#1327774

Your first mistake was in buying a Samsung. You are unclear what the status of the manufacturer's warranty is or whether you fell for the old "extended warranty" scam. If the original warranty has expired, then Lowe's is out of the picture and have nothing to do with the problem.

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Review
#1046307 Review #1046307 is a subjective opinion of poster.
Product
Samsung Electronics Oven
Pros
  • I liked them at the purchase
Cons
  • I dislike their service completely
Reason of review
Poor customer service
Loss
$1800
Preferred solution
replace the defective parts

Hhgregg - Samsung Electronics Oven Review

I purchased a Samsung Gas stove 5 burners from TowsonStore just over 2yrs ago. I purchased an extended warranty also. I have had BGE HERE FOR GAS ODOR AND I HAVE HAD 2 REPAIR PEOPLE YOUR STORE USES TO FIX THE "IGINITION".AGAIN -- Today no burners will lite-I guess I need another IGINITION - WHO IS IN FAULT DID YOU SELL ME A "LEMON --OR IS IT THAT THE REPAIR PEOPLE YOU USE DON'T FIX IT RIGHT !!! I PAID $1,097.99 FOR A SAMSUNG LEMON. THE STORE NAME HH GREG-TOWSON MD. MY NAME IS JO ANNE VIA -88 N DUNDALK AVE BALTO,MD 21222-PHONE -410-282-3823. ITS XMAS -I NEED A REPAIRMAN NOW not 2WKS FROM NOW 12/07/16 -via.joanne1949@yahoo.com call or text I turn stove on all you smell is gas the only way I can use it is to LIGHT IT WITH A MATCH +AND IF A SERIOUS PROBLEM COMES FROM LIGHTIBG A MATCH THEN HH GREG IS RESPONSIBLE FOR THEIR REPAIR MAN IS BACKED UP WITH OTHER FAULTY APPLIANCES.
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Review
#970653 Review #970653 is a subjective opinion of poster.
Product
Samsung Electronics Oven
Reason of review
Warranty issue

Contact Samsung Electronics Customer Service

Mailing Address:
SAMSUNG Electronics
400 Valley Rd, Suite 201
Mount Arlington, NJ 7856
USA
Phone:
(800) 726-7864
All Samsung Electronics Contacts