Product: Samsung Electronics Repair Clear all filters (54 of 54 reviews match)
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1.8
Details
In March of this year, I bought a Samsung Wireless charging stand to charge my phone. Bought it at Best Buy. After 15 days, you’re on your own at best buy. YOU have to run after the manufacturer of the item you bought to resolve any problems. In August, the charger...
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Review
#1371293 Review #1371293 is a subjective opinion of poster.
Service
Samsung Electronics Repair
Reason of review
Poor customer service
Loss
$65
1.0
Details
I moved into my new home in April 2015 and was told that the appliances were purchased in November 2014. The Samsung dishwasher has never drained properly, so we decided to not use it very often. We cleaned it out and left it closed for a couple of weeks. We went to...
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1 comment
Anonymous
#1243842

With all the complaints for Samsung Products its time for the American Consumer to stop buying Samsung Products. Products have problems but when Samsung refuses to solve the problem is totally unacceptable. BOYCOTT SAMSUNG

Review
#814812 Review #814812 is a subjective opinion of poster.
Service
Samsung Electronics Repair
Cons
  • Will not stand behind their product
Reason of review
Bad quality
Loss
$700
Preferred solution
I would like a new, different model dishwasher. I read their websites reviews, and this one has nothing but problems. I would even take a lower priced model, if it performs well and has no problems.

Samsung Electronics in Phoenix, Arizona - Samsung Tab 3 bad quality and terrible customer service

1.0
Details
I bought Samsung tab 3 around Christmas time in 2013, immediately after opening the box, the tab3 had problem, it was always turning black, so I returned it and bought another one. This time it lasted for 6 months, then it had issue charging. So I contacted the Samsung customer service in September, since it's still within warranty, they repair it for free and shipped it back to me in November 2014. Now six month later, the same problem appeared, it couldn't charge, so I called the Samsung, they said they couldn't find my record of repair, unless I can find any approve of record, they are not responsible for repair. Ten minutes later, I found all my record of when I shipped in and when they sent it back, so I called again, this time, they said they can pull all my information from their system, they have the record of repair last year, but since it's out of warranty, I have to pay out of my own pocket for repair. I talked to them indicating it's the bad quality of their product, why would I need to keep repairing every six months. They transferred me to another department... overall I wasted all my time talking to the customer service, finding all my records... so why bother buying Samsung product? if you did buy it, don't repair it, because you need to repair it again in a few months. This is what they want you to do: buy a new gadget every year!
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Review
#635455 Review #635455 is a subjective opinion of poster.
Service
Samsung Electronics Repair
Cons
  • Their customer service
  • Lack of warranty coverage
Reason of review
Bad quality
Loss
$350
Preferred solution
Let the company propose a solution

Samsung Electronics in Morgantown, West Virginia - Samsung Galaxy S3 failings and subsequent customer service experience.

1.0
Details
The digitizer in my s3 went bad three months after purchase. Samsung replaced for free. Went bad again exactly 1year later. When dealing with Samsung they initially refused to do anything then after some argueing agreed to look at phone and if it proved to be same problem they agreed to fix it at no cost. Was sent a bill as to the cost to fix. Called back and argued about the actual condition of the phone, which was documented via video before being mailed to Samsung. Long story short after being transferred to numbers with no person on the other end, told them to send it back so that I could repair it myself. After my expererience with customer service I resolved I would never purchase a Samsung product of any kind.
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Review
#608354 Review #608354 is a subjective opinion of poster.
Service
Samsung Electronics Repair
Cons
  • Customer service
  • Faulty digitizer
Reason of review
Poor customer service
Loss
$200
Tags
  • samsung customer service care
  • Samsung Galaxy S3

Samsung Electronics in Newport, Wales - RUN! Don't walk, from Samsung products!

1.7
Details
Just spent over an hour on the phone with Samsung trying to get a repairman for my induction range. I have 8 Samsung TV's and numerous Samsung electronics in my home. Apparently my warranty on the stove is expired - so no they won't help. In 2011 they had a recall on their televisions with bad capacitors, I have 3 such TV's but had no knowledge of this and until they died recently, was not aware of it. Not only will they not repair the stove, but I was told to stick it with the TV's as well. My advice: Run, don't walk, from Samsung. They will not stand by their customers and could care less if you are a loyal customer and buy their products.
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Review
#528798 Review #528798 is a subjective opinion of poster.
Service
Samsung Electronics Repair
Reason of review
Refusal to repair recalled items. Poor product support
Loss
$3
1.0
Details
Bearing failed after 3.5 years. Had it repaired, a complete rebuild. The failure happened again after six months. Just had it rebuilt again and it still makes gridinding noise and shakes. Some kind of balance issue. The machine sounds like a freight train during the...
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1 comment
Helpful.Tech
#863581

You mention that the unit is still under warranty and it's now approximately 4 years old.

It's good that it's under warranty. This suggests additional warranty coverage is aiding you in getting the unit serviced.

Hopefully I can provide some insight. Most warranty providers use a three strike rule for determining when and if a product is a "lemon" and just needs to be replaced. In essence this means that there must be verification of a product failing three times with the same problem within a given time-frame. This doesn't mean that the consumer claims it fails, it must be verified by a service technician.

Service must then be performed on the unit to correct the problem. If the product continues to fail in the same way the additional two times, by the fourth time, the warranty provider is USUALLY ready to call it a lemon and replace it outright. So, it's important you keep documentation of each service call and the work that's done on the unit. What I've listed are basic guidelines and not necessarily the way every warranty provider will handle the servicing of your unit.

It's why the place that handles your warranty can be so important.

As a comment, I might suggest being extremely careful to not use anything other than HE labeled detergent. If you're trying to use traditional detergent in an HE unit, the seals can be compromised and, you guessed it, the bearings become damaged.

It is truthful that Samsung does have a difficulty in getting parts for their appliances.

It's nearly impossible to stock every part for every appliance so service technicians commonly keep the parts that are more common, but then order those parts as needed. In many cases, they're going half way around the globe to get them for Samsung.

Review
#527914 Review #527914 is a subjective opinion of poster.
Service
Samsung Electronics Repair
Reason of review
Damaged or defective
Loss
$1000

Samsung Electronics Repair Review

I repair their refrigerators they are junk.the filters crack the evaporators freeze up the ice makers fail.they never admit to the defects.the dishwashers and washers have pump problems.they don't stay fixed and are very complex to repair
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Review
#497478 Review #497478 is a subjective opinion of poster.
Service
Samsung Electronics Repair

Samsung Electronics in West Palm Beach, Florida - Monitor warranty valueless

Update by user Jan 27, 2014

Even though they said it could take up to 3 weeks, the monitor was back in 10 days and works fine

Original review posted by user Dec 28, 2013

I have a 27" samsung monitor and paid for 3 year warranty. Apparently their is a short in the monitor as it keeps blacking out. When I called tech support, they told me to ship the unit back to them and they would either repair or replace it. But that could take up to 3 weeks. I asked for a loaner monitor for the 3 week period as I cannot be without a computer for 3 weeks. They said they cannot do that and the retailer, Tiger Direct said this was not their problem. What a rippoff. Will never again buy a Samsung product nor will I buy anything from Tiger Direct again
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Review
#467128 Review #467128 is a subjective opinion of poster.
Service
Samsung Electronics Repair
Loss
$345

Samsung Electronics in Oranjestad, Aruba - The phone rings but i do not hear them and they cant hear me

When i use Skype on the phone everything is working good. i sent the phone (FED EX ) from Aruba to Cooper General Global Services on instruction of the store and i can not get any information on the status of the R M A 11382. the phone is a Galaxy 4 Active and is 3 months old and 3 week at the repair shop. serial number is 356435051059150 . I hope to have a proper response The phone was purchased at the Samsung store here in palm beach plaza in Aruba for $ 799.59. My name is Peter van Grinsven And i am the director of operations at the Playa Linda Beach Resort
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Review
#461557 Review #461557 is a subjective opinion of poster.
Service
Samsung Electronics Repair

Contact Samsung Electronics Customer Service

Mailing Address:
SAMSUNG Electronics
400 Valley Rd, Suite 201
Mount Arlington, NJ 7856
USA
Phone:
(800) 726-7864
All Samsung Electronics Contacts

Samsung Electronics in Houston, Texas - Samsung Galaxy S3 "Bricked" after auto update from manufacturer

Samsung Electronics - Samsung Galaxy S3 "Bricked" after auto update from manufacturer
My Samsung Galaxy S3 was working perfectly ever since yesterday evening when I arrived home from work. I looked at the phone and noticed it was asking to do a wifi update to the newest version. I accepted the update and monitored the download. Upon completion, it said it would need to restart and I agreed. After the restart, the phone booted up to the point where the Samsung logo displayed and was stuck. I waited for about 20 minutes and the logo stayed, illuminated. I tried a soft reset, but it came to the same point and froze again. I read online to go to the recovery mode and do a hard reset and wipe the system back to factory default, so I did this a well. I rebooted the phone and I was back to the Samsung logo again and stuck. I ended up taking the phone to the AT&T service center to find out if I was still within the 1 year warranty period and wouldn't you know it, my one year warranty expired last month. Kinda makes me think Samsung is behind this. Anyways, the people at the store were nice enough to hook the phone up to their system and reset everything and install the new update. After the update was complete and the phone was restored, the tech said that she had never seen this before....Apparently the phone did not accept the reset and she called the phone a "brick" - whatever that is. She said that the phone has an internal data problem and that the phone is unfixable even if I sent it to Samsung for repair. WTH! The phone was working perfect and now an update renders it useless? That can't be. I spent countless hours on cellular forums trying to see if there was a fix to this issue. I am not technical in the least bit, but I figured it was worth a shot since now my excellent phone was useless except for as a paperweight. I was told to download a program called Odin and to upload a previous os version to the phone. I did what I was told by an online community and wouldn't you know it, my phone was fixed. This proves that Samsungs update caused my issues and forced me to purchase a new phone, the Galaxy S4 for the non-renewal price of around $500. How often does Samsung do this to other people? How easy is it for them to send you an update to render your phone useless? According to the lady at the AT&T Service Center, updates damage phones quite often, so this can't just be happening to me. Phone Information: Samsung Galaxy S3 Model: SGH-I747 16GB What my phone was showing after the update... Recovery Mode Information: Image: Dead Robot with Red Triangle (!) E:failed to mount / system (no such file or directory can't mount ' /system(no such file or directory) E:failed to mount /data (No such file or directory) can't mount '/data' (No such file or directory) " " /system " " " /cache " " " mount/cache/recovery/log " ' open/cache/recovery/log And on and on and on.....
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2 comments
MexTex
#712223

The auto update actually happened on on August 21, 2013. The above was posted throughout several forums in an attempt to find solutions.

Samsung was contacted, but I would be required to send the unit in for repair (even though they caused the issue).

I can't be without my work phone, so I was "forced" to purchase another phone.

Anonymous
#782191
@MexTex

hey man. i got the exact same problem as yours right now.

just updated to the latest android 4.3 and then it wont boot up. i've also did cache wipe and data reset but still there.

can u tell me step by step how u fix your phone? really appreciate ur help.

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Review
#445285 Review #445285 is a subjective opinion of poster.
Service
Samsung Electronics Repair
Loss
$500