Product: Samsung Electronics Tv Clear all filters (236 of 236 reviews match)
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Aafes Exchange - Shaddy claim process
Ordered a Samsung TV for black Friday, when i opened it the item was damaged, called in right away to file a claim and gave them all the information they needed.In return, I asked for a confirmation to this claim or an email to make sure i have proof of a claim. The...
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Exchange2017
Exchange2017

You can also contact us at http://www.aafes.com/customerservice/feedback.aspx if you prefer not to use Facebook.

Exchange2017
Exchange2017

Sir / Ma'am ... We are sorry you have not received the service you deserve. Can you please private message us with your details, order number, and contact information? I will ...

1.0
Product
Samsung Electronics Tv
I didn't like
  • Poor customer service concerning returning damaged merchandise
#1166415
Reply to reviews
I ordered a Samsung Smart TV during their Black Friday sale.The trouble began immediately with FedEx. I was notified I needed to be home to receive the item as it was signature required. Upon receiving the shipping info, I registered for constant shipping updates via...
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Exchange2017
Exchange2017

Sir / Ma'am ... We apologize for this frustration ... Can you please private message us on Facebook (faceboo.com/ShopMyExchange) with the above issue? Please include your orde...

Anonymous
susanb1003

I had the exact problem with the 65" LG tv I purchased on Black Friday. I just got off the phone with aafes and they told me they don't know when they will process my claim. M...

Product
Samsung Electronics Tv
I liked
  • Prices
  • Customer service reps have always been understanding
  • Affordibility
I didn't like
  • Fedex complications
  • Damaged product
  • Getting the run around
#1148208
Reply to reviews
My 6 Mo old TV broke monday night.I called the morning and was told that it was made long ago and was out of warranty. I said I had the receipt and was surprised they allowed a store to sell me an old TV and that the warranty on their faulty TV is good for 1 year from...
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1.0
Product
Samsung Electronics Tv
#1132732
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Costco Concierge TV support
My 55" 1.5 year-old Samsung TV developed white lines on the left hand side back on November 1st.I thought all was lost and started looking for a new TV when I discovered that Costco extends warranties to two years on all televisions. So I called Costco Concierge...
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1.0
Product
Samsung Electronics Tv
I liked
  • Costco the store
I didn't like
  • Concierge
#1132474
Reply to reviews
I bought six Samsung TVs over the past 18 years.The four 42” units have been outstanding. However, the two 65” TVs cost a fortune and lasted three years and four years each. This was a poor investment. In 2012, I purchased a second Samsung refrigerator. Both units had...
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Anonymous
Pasquale DeMuria

I bought a 60’’ Samsung TV about 3-1/2 years ago and have a blue line going down the center of screen,I called customer service and was told they can not do anything,as it jus...

3.3
Product
Samsung Electronics Tv
#1117467
Reply to reviews
I was dumb enough to purchase my 55" Samsung SMART TV at Best Buy located at 2375 N.Tustin Street, Orange Ca back in November of 2016 and it is now July 2017 and this TV began to Flicker with no sound. So I called Best Buy who put me through to the Geek Squad to...
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3.6
Product
Samsung Electronics Tv
I liked
  • It was very easy to make my purchase on the website for pickup
I didn't like
  • Geek squad changing appointments last minute
#1081757
Reply to reviews
I bought a TV online to pick up at the store.Item wasn't ready had to wait 20 minutes. Had them load for me. Got home the screen had a big black streak. Called them on hold for 25 minutes, they said bring it back with original packing. I drove the 20 miles one way. The...
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1.6
Product
Samsung Electronics Tv
I didn't like
  • Read forbes that is their business model screwing people
  • Were hard contact rude
  • Stole my money
#1067806
Reply to reviews
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Offerup - I bought a brand new 55 inch curved Samsung ultra high definition 4K Smart TV from offer up the gentleman claimed it was still in the box never been open when he delivered it to my house he said that

Anyway I bought this 55 inch Samsung curved TV from offer up and the gentleman said it was brand new in the box never been opened so I figured it was nothing wrong with it so I paid him the $555 and took it to my room and hooked it up and the whole screen was shattered don't buy anything on offer up because the people on there are Crooks
1.0
Details
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Advertised vs Delivered
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Delivery Service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
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Product
Samsung Electronics Tv
#1046146
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Buy Squad - Product not new as they claim, and defected

Bought tv as new but it wasn't new, the tv stand was defected couldn't be installed, tv came on box not the manufacturer box, Return the tv they never send the money after one month, tried to call tens of time and sent emails with absolutely no response, Desputed the credit card charge and got my money it took six weeks, don't try this company
1.2
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
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Product
Samsung Electronics Tv
#1045351
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Samsung Electronics Tv Review

I've been sold a TV for a price of $530, when I went home, the scree display was busted. They insisted in exchanging that TV with another one they have, but now they ignore my text and calls.
1.4
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
Product
Samsung Electronics Tv
#1018241
Reply to reviews