Seller: Best Buy Product: Samsung Electronics Tv Clear all filters (0 of 255 reviews match)
filters
Seller:
State:
Show
City:
Show
Product:
This TV will not work more than 5 minutes without switching off or changing channels on its own. Samsung knows there is a problem. Had it 6 months and still not working properly. Next step ....tech said he is replacing the smart hub. We have been instructed by Samsung...
View full review
Review
#1329764 Review #1329764 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Pros
  • Salesman
Cons
  • Quality of samsung qled
Reason of review
Bad quality
Loss
$3500
Preferred solution
Full refund
3.6
Details
I was dumb enough to purchase my 55" Samsung SMART TV at Best Buy located at 2375 N.Tustin Street, Orange Ca back in November of 2016 and it is now July 2017 and this TV began to Flicker with no sound. So I called Best Buy who put me through to the Geek Squad to...
View full review
Review
#1081757 Review #1081757 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Pros
  • It was very easy to make my purchase on the website for pickup
Cons
  • Geek squad changing appointments last minute
Reason of review
Warranty issue
Loss
$1000
Tags
  • terrible waiting issues

Best Buy in Cleveland, Ohio - Return

Bought a TV for Christmas that wasn't compatible with my cable system. When I tried to return it, Best Buy refused. Best part is I bought a more expensive TV from them to replace it. Better off shopping at Walmart. They at least will allow you to make returns if you don't like a product. The Best Buy Staff even unpackaged the product and then shoved it back in the box prior to tell me they wouldn't return it. Totally unprofessional and rude. We tried to call customer service which was useless. After hanging up, customer service called us back and offered to send a technician out to the house for an additional 100$. Why would I ever spend more money at Best Buy. I will never shop there again!!
View full review
Review
#995148 Review #995148 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Cons
  • Return policy
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$400
Preferred solution
Full refund
1.5
Details
I bought a Samsung model 6000 "Smart TV" from Best Buy.I had them install it. In attempting to connect it to the Internet i was informed by Samsung technical support that i needed a "wireless Internet adapter" this was neither supplied nor disclosef to me. This is...
View full review
2 comments
Anonymous
#1285732

Liar

View more comments
Review
#986548 Review #986548 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Reason of review
Not as described/ advertised
I purchased a 55 inch Samsung TV 24 days ago and I went to turn on my TV last night and I got a black screen and only the sound worked. I purchased an extended in home warranty and so I called and they told me the soonest date they could come was Friday. I asked to...
View full review
3 comments
Anonymous
#1247011

They told you that would have someone out by Friday. Are they supposed to tell the other appointments too bad?

Life doesn't work that way sweetheart. Btw, thats what you get for buying a samsung piece of junk

View more comments
Review
#959474 Review #959474 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Reason of review
Damaged or defective
Loss
$475
Preferred solution
Deliver product or service ordered

Best Buy won't refund for damaged TV

1.0
Details
I've been trying to get my money back for an item purchased at BestBuy.com. I've made several attempts and calls to get my money back on a TV and it's been almost 2 months since purchase. I ordered a 50" TV and it was delivered damaged. I Called Customer Service on the day of delivery to report the damage. They instructed that I had 2 options: 1) Have a replacement sent out or 2) Return it to my local store to get a replacement. I chose to return the TV to my local store to avoid the potential of another damaged TV being sent to me. However, when I got to the store 2 days later I was told that the store does not accept damaged TV's that were ordered from BestBuy.com. I was there for 3 hours while the manager called Customer Service to find out why they sent me to the store with a damaged TV. I also learned 2 valuable pieces of information: 1) BestBuy.com and Best Buy the store are 2 separate entities, and the store is not obligated to follow BestBuy.com policies and 2) Each store manager can refuse to accept a returned TV, but they are not obligated to refuse. Each store manager has the option to accept a BestBuy.com TV return if they choose to. So, the store manager I dealt with just didn't want the hassle of my return, and could have accepted the TV and provided my replacement, if they chose to. In fact, they didn't even have my exact model in stock, so I was willing to upgrade to the model they did have and would have gladly paid the difference in price. But alas, I was sent away. The Manager scheduled the pick up of the damaged TV, and I drove the item back home. Two days later UPS picked up the TV. 3 days later I received the replacement TV. I asked the UPS delivery person to stand there and watch while I opened the TV box, which he graciously did. The replacement TV was also damaged and I asked him to please note that the TV was indeed damaged in case of any future dispute. I called Best Buy Customer Service and reported the damage to the 2nd TV. Interestingly, it's at this point when all the issues BEGAN. I've had to call to get Best Buy to issue a pick up notice to UPS, twice. I've called 3 times since Best Buy received the damaged TV in to their warehouse. I've called 3 different offices today alone, just to get someone to send me proof that my refund in in fact, being processed. As of this moment, I'm on hold with the 4th department I've been transferred to to discuss this issue. Customer Service, Customer Complaints at Headquarters, Primary Support Department, and Post Purchase Support Department have all told me the same thing: the refund will be processed within 7 to 10 business days, yet no one can get me tangible evidence that a refund is actually being processed. And, every single time I call I'm told that either my issue was sent to the wrong department or that the requests haven't been sent at all. I need my money back, please.
View full review
Review
#922986 Review #922986 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Cons
  • Bestbuycom policy vs store policy
  • Refuse to issue my refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$700
Preferred solution
Full refund
Tags
  • Policy Changes Without Notificatio

Best Buy in Bronx, New York - Never in my life had I felt so cheated and mistreated by a company.

1.9
Details
Do yourself a favor and never buy a product from Best Buy again, as they will sell you a damaged product and will not grant their advertised return and exchange policy. I bought a 32” Samsung TV for my mom as a gift at a Best Buy on September 4th 2016. On September 8th, I go over my mom’s house to connect the TV for her. Upon connecting the TV, I noticed the screen has white splashes, as it appears when the screen is internally damaged. I didn’t panic too much since the sales representative at Best Buy says the TV has a 15-day warranty. I checked Bestbuy.com and even called customer service to make sure it was 15 days. On September 11th, I go to Best Buy (402 E Fordham Rd Bronx, NY 10458) confident that they would exchange this defective TV since it has only been 7 days since the purchase and it’s still within their 15 day return and exchange policy. The not so friendly customer service representative promptly assisted me. She opens the box and connects the TV to see the white splashes I’ve described. The customer representative tells us they cannot exchange the TV as it looks like we have dropped it. Keep in mind the box or the TV itself doesn’t show any dents, scratches or signs that it has been dropped or in contact with any surface. It still even has the plastic attached to the TV. Amazed at this outcome, we ask to talk to the manager. The assistant manager comes over and quickly agrees with the customer service representative in that it MUST have been that the TV has been dropped and that this Best Buy store has a 4-day return and exchange policy on damage TVs. I found this very strange as the sales representative and everywhere on Best Buy stores and website shows a 15 day return and exchange policy. I asked to please show me in writing where does it say that there’s a 4-day return policy, which of course they failed to show me since this is a made-up policy by this particular store. The assistant manager even tells me that he can clearly see and feel that the screen is cracked even while having the TV off, suggesting that there is exterior physical damage to the screen. I ask please, show me the physical crack on the TV. He confidently checks the TV but fails to find any physical exterior physical damage on the screen or anywhere on the TV. The customer service representative also checks and fails to find any exterior physical damage. The assistant manager puts the TV back on the box and tells me there’s nothing he can do about it and he will not receive the damaged TV Best Buy sold us. He even tells me that they could get in trouble for accepting the TV. Really, you would get in trouble for granting the 15-day return and exchange the company you work for advertise. At this point, my only thought is to call Best Buy’s customer service line. My mom calls and it is told again that we are still within the 15-day return and exchange period. We put the assistant manager on the phone and he explains the issue as the screen being “cracked”, even after failing to find any physical crack or damage on the screen or TV. The customer service guy tells him that he needs to honor the 15-day return and exchange period, but the assistant manager continues to say their store has a 4-day policy. Since when, does each individual Best Buy store have their own policy? Lastly, he tells us he is sorry and even sympathizes with us but there’s nothing he can do. In conclusion, Best Buy sells me a TV that I buy for my mom with my hard earned money, I go home, open the box a few days later to find out it doesn’t work and now I can’t even get it exchanged. Basically I lost my money. But is not the money that bothers me. Is the way a big company such as Best Buy cheats their customers. How can a company like this be in business? At this point I just want to inform other people of their practices to avoid this happening to someone else. Hopefully New York City Department of Consumer Affairs could help us with this situation.
View full review
1 comment
Anonymous
#1250695

I had the exact same issue. The TV was working fine and suddenly I had big black blob on the screen.

I called the geek squad and they said its damaged, and the technician tells me I dont see any physical damage and he is not sure how the screen is cracked internally. He tells me to go to the local store and ask if they can process return and exchange.

I have been calling customer service and going to various stores, and no one seems to help. How did you resolve the issue or did you get your money back?

Review
#916966 Review #916966 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Reason of review
Return, Exchange or Cancellation Policy
Resolved

Resolved: Best Buy in Everett, Washington - Service Sucks

5.0
Details
Samsung 50 inch TV. After standing in line for about 1/2 hr I was informed you need an appointment two have your TV repaired after there consoltation of how they want to rip you off. Bringing in the part to be repaired was not good enough. Either bring in the whole TV or have a geek come out and evaluate what they think is wrong. Any person with a Samsung knows they have faulty powerboards. So for a two dollar part your outcome would be over 400 dollars. Two capacitors and soldering iron fixed the problem for under 8 dollars myself. I will never enter a best buy store again. Ill go to Frys.
View full review
Review
#901307 Review #901307 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Reason of review
Poor customer service
2.7
Details
Best Buy Samsung Electronics Tv Review from Chicago, Illinois
Purchased the unit a month ago.Purchased extended warranty. While viewing my favorite program the unit popped loudly. Powered down waited a few minutes. Powered back on larger rainbow lines. Two tiny black spots with spider lines. Brought the unit in my local BB. I was...
View full review
Review
#860536 Review #860536 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Reason of review
Bad quality

Contact Samsung Electronics Customer Service

Mailing Address:
SAMSUNG Electronics
400 Valley Rd, Suite 201
Mount Arlington, NJ 7856
USA
Phone:
(800) 726-7864
All Samsung Electronics Contacts