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Customer service
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The digitizer in my s3 went bad three months after purchase. Samsung replaced for free.

Went bad again exactly 1year later. When dealing with Samsung they initially refused to do anything then after some argueing agreed to look at phone and if it proved to be same problem they agreed to fix it at no cost. Was sent a bill as to the cost to fix. Called back and argued about the actual condition of the phone, which was documented via video before being mailed to Samsung.

Long story short after being transferred to numbers with no person on the other end, told them to send it back so that I could repair it myself. After my expererience with customer service I resolved I would never purchase a Samsung product of any kind.

Product or Service Mentioned: Samsung Electronics Repair.

Reason of review: Poor customer service.

Monetary Loss: $200.

I didn't like: Customer service, Faulty digitizer.

Company wrote 0 private or public responses to the review from Mar 14, 2015.
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