Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
0 comments

Not-Dear-At-All Samsung, My first, only and DEFINITELY LAST experience with your company has been an absolute nightmare! I am indescribably disappointed with Samsung.

Shame on you! I have ordered a Samsung Galaxy S7 from samsung.com on March 23, 2017. My order number is: 14203441271. You put me on backorder for about 3 weeks.

Although you claimed "If you pre-paid using an alternate payment method, we will hold your funds until the product ships.", you returned the funds back into my account. Because of this, I thought I was never going to get this phone so I bought myself a different phone from a store using that money. After 3 weeks, you withdrew the money from my account and got my balance drop to negative. I couldn't pay this debt, being a college student, so YOU CAUSED MY ACCOUNT TO BE CLOSED BY MY BANK!

I put on a request to return the phone for a payment to get my balance off the negative. You sent me a label. I put the label on a box, and returned the phone and the wireless charger pack that came as a special offer gift with it. Here is the FedEx tracking number: 790642921459.

THE REPORT SAYS YOUR DALLAS,TX WAREHOUSE RECEIVED THE BOX ON 4/17/2017. THAT IS SINCE WHEN YOU HAVE NOT PAID MY MONEY BACK!!! SINCE APRIL 2017, I CALLED YOUR CUSTOMER SERVICE AT LEAST 20 TIMES, spending about 30-45 minutes of my time on each call, struggling with that annoying automated system until I got to talk to a human being. Check your records to confirm.

I ALSO TRIED TO CHAT WITH YOUR AGENTS ON SAMSUNG.COM TENS OF TIMES. Here is the reference number for just one of my chats. I have over 10 of them. Again, check your records: 4297653085.

Every time I called, your so-called "Customer Service Pro" told me that the inquiry is transferred to the related department and you will get back to me in a few days. Well, IT HAS BEEN 8 MONTHS!! I was told that I sent the wireless fast charger pack and the phone in the same box, to the same place. Yes, I did that because you send me only ONE label and no instructions whatsoever to send the charger somewhere else.

Your agents are telling me for months that you made a request to your warehouse for confirmation that you received both the items. After waiting on that confirmation for 1.5 month, I was finally given a TICKET NUMBER: 530182. Now your agents are telling me that my refund is pending on your finance department to be processed (Check the phone calls.) It was October when I was told that. I am still waiting "for another week" for somebody to contact me about it so I can tell him/her that you caused my bank account to get closed, and I need you to issue the refund to my new account.

SHAME ON YOU SAMSUNG! WHAT A DISAPPOINTMENT! You are not only holding on to $631.34 of a poor college student for almost a year, but you also damaged my psychology and frustrated me with having to explain my problem to over 30 people over and over again. SAMSUNG IS DONE FOR ME!

I STARTED THIS PROCESS WITH AN ATTITUDE OF ASKING YOUR AGENTS ON THE PHONE HOW THEIR DAY WAS GOING , HERE IS WHERE I AM NOW! THIS IS YOUR CUSTOMER SATISFACTION, ENJOY IT! I have all the documents and I know that I have a strong case against your company. Currently I AM SEEKING A VICTIM'S ADVOCATE TO SUE YOUR COMPANY.

I WILL GLADLY GIVE ALL THAT MONEY TO THE LAWYER WHO GETS IT FROM YOU! AFTER ALL THIS TIME, THIS IS MORE THAN MONEY NOW; THIS IS A MATTER OF HONOR AND SELF-RESPECT FOR ME!

I WILL NOT LEAVE MY MONEY TO YOU! Ozan Gokdemir ozan.gokdemir15@ncf.edu

Review about: Samsung Electronics Customer Care.

Reason of review: Terrible customer service, order processing issue, return exchange and cancellation.

Monetary Loss: $631.

Preferred solution: Full refund.

I liked: How easy they handle things when they receive the money.

I didn't like: How terrible they run their business when it comes to refund.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
You May Also Like