Not-Dear-At-All Samsung, My first, only and DEFINITELY LAST experience with your company has been an absolute nightmare! I am indescribably disappointed with Samsung.
Shame on you! I have ordered a Samsung Galaxy S7 from samsung.com on March 23, 2017. My order number is: 14203441271. You put me on backorder for about 3 weeks.
Although you claimed "If you pre-paid using an alternate payment method, we will hold your funds until the product ships.", you returned the funds back into my account. Because of this, I thought I was never going to get this phone so I bought myself a different phone from a store using that money. After 3 weeks, you withdrew the money from my account and got my balance drop to negative. I couldn't pay this debt, being a college student, so YOU CAUSED MY ACCOUNT TO BE CLOSED BY MY BANK!
I put on a request to return the phone for a payment to get my balance off the negative. You sent me a label. I put the label on a box, and returned the phone and the wireless charger pack that came as a special offer gift with it. Here is the FedEx tracking number: 790642921459.
THE REPORT SAYS YOUR DALLAS,TX WAREHOUSE RECEIVED THE BOX ON 4/17/2017. THAT IS SINCE WHEN YOU HAVE NOT PAID MY MONEY BACK!!! SINCE APRIL 2017, I CALLED YOUR CUSTOMER SERVICE AT LEAST 20 TIMES, spending about 30-45 minutes of my time on each call, struggling with that annoying automated system until I got to talk to a human being. Check your records to confirm.
I ALSO TRIED TO CHAT WITH YOUR AGENTS ON SAMSUNG.COM TENS OF TIMES. Here is the reference number for just one of my chats. I have over 10 of them. Again, check your records: 4297653085.
Every time I called, your so-called "Customer Service Pro" told me that the inquiry is transferred to the related department and you will get back to me in a few days. Well, IT HAS BEEN 8 MONTHS!! I was told that I sent the wireless fast charger pack and the phone in the same box, to the same place. Yes, I did that because you send me only ONE label and no instructions whatsoever to send the charger somewhere else.
Your agents are telling me for months that you made a request to your warehouse for confirmation that you received both the items. After waiting on that confirmation for 1.5 month, I was finally given a TICKET NUMBER: 530182. Now your agents are telling me that my refund is pending on your finance department to be processed (Check the phone calls.) It was October when I was told that. I am still waiting "for another week" for somebody to contact me about it so I can tell him/her that you caused my bank account to get closed, and I need you to issue the refund to my new account.
SHAME ON YOU SAMSUNG! WHAT A DISAPPOINTMENT! You are not only holding on to $631.34 of a poor college student for almost a year, but you also damaged my psychology and frustrated me with having to explain my problem to over 30 people over and over again. SAMSUNG IS DONE FOR ME!
I STARTED THIS PROCESS WITH AN ATTITUDE OF ASKING YOUR AGENTS ON THE PHONE HOW THEIR DAY WAS GOING , HERE IS WHERE I AM NOW! THIS IS YOUR CUSTOMER SATISFACTION, ENJOY IT! I have all the documents and I know that I have a strong case against your company. Currently I AM SEEKING A VICTIM'S ADVOCATE TO SUE YOUR COMPANY.
I WILL GLADLY GIVE ALL THAT MONEY TO THE LAWYER WHO GETS IT FROM YOU! AFTER ALL THIS TIME, THIS IS MORE THAN MONEY NOW; THIS IS A MATTER OF HONOR AND SELF-RESPECT FOR ME!
I WILL NOT LEAVE MY MONEY TO YOU! Ozan Gokdemir firstname.lastname@example.org
Review about: Samsung Electronics Customer Care.
Reason of review: Terrible customer service, order processing issue, return exchange and cancellation.
Monetary Loss: $631.
Preferred solution: Full refund.
I liked: How easy they handle things when they receive the money.
I didn't like: How terrible they run their business when it comes to refund.