Update by user Oct 21, 2013
An update, After contact twice with the California Attorney generals office, I received a full refund from Samsung. when they called me, they said they had a meeting and would return the cost of the refrigerator AND the $255.00 in taxes.
According to them they never return the taxes. I had to buy another refrig. at a higher costs and would have spent over 500 in taces. Wasn;t right and I refused their version of "full refund" until I got the taxes.
It was a long ordeal and should never have been.
My advise, don't buy SamSung. They have no customer service once you buy their products.
Original review posted by user Jul 03, 2012
I recently purchased a samsung french door, bottom freezer and the trouble began within a month or two and has continued the entire 1st year. I recently learned that the company has sold refrigerators since 2005 with defected coils which freeze and the refrigerator cannot maintain temperature.
A class action suit was filed in 2010 by consumers. In addition to purchasing a Lemon at Sears, the repair company has been a nightmare. Numerous losses of entire freezer and refrigerator full of food, damage to floors and loss of days of out time waiting for a repair company that may or may not show and never within the scheduled timeframe. what a nightmare.
Buy a Samsung phone, but never a refrigerator.
They have spent millions to off-set the reality of their product including marketing the refrigerators as "Excellent for temperature control" when they are anything but that. Hopefully, the class action lawsuit will expose this fraud by Samsung and the Companies that continue to sell this defected product.
Product or Service Mentioned: Samsung Electronics Refrigerator.
Monetary Loss: $2500.