Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money

Sent my Galaxy S3 phone (4 months old) in for repairs (charging socket bad). They received my phone & returned to me a new charger & cable but not my phone.

Called & was told that they "misplaced" my phone & would send me a replacement phone within 72 hrs. Two weeks later and they have not sent anything - they tell me that they now have to conduct an internal investigation & will not ship a replacement phone until that investigation is completed. They screw up and now make me wait while they diddle around internally. This is their idea of "customer support"?

And their Executive Customer Relations department refuses to accept my calls. Speaks volumes for Samsung.

Product or Service Mentioned: Samsung Electronics Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service and customer service followup, Never called me back or emailed me back, Poor quality and customer service.

Company wrote 0 public responses to the review from Jul 29, 2016.
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