Samsung Electronics - Samsung Smart TV and Customer service sucks
About 8 months ago I bought a brand new Samsung 46" 6000 smart LED but unfortunately 1 month ago the LED completely gone away and It took a month for Samsung to replace it with a brand new one(a newer model), last Friday on 20 April 2012 I received the new one but I noticed the screen is not as sharp and clear as the previous one even in HD channels. not Only it was not sharp and clear but also it's blur and difficult to read some texts.
Since I'm not a TV expert It took me a while to find out what wrong is with the picture,(I reset pic setting several times and reset the TV setting completely but none of them has solved the problem ,even I tried to upgrade the software version but it was already updated). I called Samsung customer service several times and when I asked them what the difference is between the new one and the old one, once they told all Info is available in website and I only can use it to find out the difference, when I checked the website the the new one UA46ES6200 is not available it means that some customer service guys do not know what sort of info is available in your website and its really disappointing for a such a big brand like Samsung , finally I spent 2 hours sitting in front of TV and trying take some picture that show what the problem is.
I sent those pictures but since samsung is using the latest technology it took 24H to 48H to receive an email , they are using pigeon tech and finally they asked me to sent it again :)
I did too much effort for my Samsung TV , I would rather to get a refund and go for a Sony TV.
If any one wants to see how the quality of the samsung smart TV is ,I can send the picture that shows the problem.
More Review Details
- Monetary loss:
- Product or service
- Review category
- Appliances and Electronics
You May Also Like
- "This is what my Samsung Refrigerator model RS265TDRS did to my house. It killed my dog Ruffy and cat Amy. And all my fish. Something has to be done about..."
- "Samsung S3 purchased June 2012. Motherboard failed 21st December 2012. Took to repair station, who said they couldn't repair and sent to Samsung. Eventually returned on 10th January 2013. Noticed..."
- "so much for your galaxy s6 active being "rugged" ...might be waterproof but it's not 19 month old Dominic proof lol ...dropped it last night & the touchscreen stopped working..."
- "Hi all of you. My name is Rachel Mirelez. I have been with preview models for coming up on a year and It has been the most amazing experience ever...."
- "I had booked my travel from Mumbai to London via Abu Dhabi via Etihad Airways and have had the most horrible and horrid experience I have had in my lifetime..."
- "We got a new roof that is now in our falling piece by piece in to our yard. This is not the first time either. September 20th is when the..."
- "Budget in Hobart, Tasmania, Australia (via its licensee John Nettlefold Nominees Pty Ltd) debited my credit card $3,369.93 for 3 days car rental! I returned the car to Hobart airport; there..."
- "I was on my iPad , and this product apeared, I was curious. I responded, thinking I was on a trial. I received it the next day, I was quite..."
- "Visitors to PSFIFACoins get not only FIFA 15 Coins for all the consoles and Xbox One and other devices but get them at cheap price too. One of the specialities..."