South Melbourne, Victoria
Not resolved

Hi there,

About 8 months ago I bought a brand new Samsung 46" 6000 smart LED but unfortunately 1 month ago the LED completely gone away and It took a month for Samsung to replace it with a brand new one(a newer model), last Friday on 20 April 2012 I received the new one but I noticed the screen is not as sharp and clear as the previous one even in HD channels. not Only it was not sharp and clear but also it's blur and difficult to read some texts.

Since I'm not a TV expert It took me a while to find out what wrong is with the picture,(I reset pic setting several times and reset the TV setting completely but none of them has solved the problem ,even I tried to upgrade the software version but it was already updated). I called Samsung customer service several times and when I asked them what the difference is between the new one and the old one, once they told all Info is available in website and I only can use it to find out the difference, when I checked the website the the new one UA46ES6200 is not available it means that some customer service guys do not know what sort of info is available in your website and its really disappointing for a such a big brand like Samsung , finally I spent 2 hours sitting in front of TV and trying take some picture that show what the problem is.

I sent those pictures but since samsung is using the latest technology it took 24H to 48H to receive an email , they are using pigeon tech and finally they asked me to sent it again :)

I did too much effort for my Samsung TV , I would rather to get a refund and go for a Sony TV.

If any one wants to see how the quality of the samsung smart TV is ,I can send the picture that shows the problem.

Monetary Loss: $1500.

Had an Experience with Samsung Electronics?

Write a review


Terms of Service
Post Comment

Sounds like what I saw when I didn't use a GOOD HDMI cable. Proper wiring is important. Samsung makes good screens.

Florence, Alabama, United States #598608

:( I've been having trouble connecting to the internet on this since I got it.It never loads videos.

It takes 10 minutes to watch a 3 minute video. My wireless router is located right next to it.

It just refuses to pick up the signal.I would suggest that you look elsewhere if you are looking for a tv with quality internet.

to Isabella Melbourne, Victoria, Australia #598612


sometimes I had the same problem, the packet lost was too high,

with the Sony one I don't have any problem


Bought a new 8000 series Plasma - smart TV ??It is advertised as being able to connect to the internet.

Either poor advertising or fraud. This requires a passive ip address. Interesting: not available from ROGERS, SHAW, TELUS, COGECO - so how do I do this in Canada. Samsung has NO answer, They claim they have 1000's of Canadians hooked up.

So where are they?

What internet providers are they using?Seems to me a joke.


I also found Samsung customer service absolutely useless. Ive played around with the settings a fair bit & Im pretty happy with them now although some 3D movies are still a litle blury at times. Samsung twice sent me a software update on a usb & both times it didnt work, they are a pretty useless bunch when you need them


Eventualy I managed to refaund the tv :)

You May Also Like

Samsung Electronics - Is Samsung Scamming Customers? Samsung Electronics "I cannot believe the LACK of customer service I received from Samsung. I purchased a Samsung Smart TV in October that I gave as a gift at Christmas. Once the..." Read more Samsung Electronics - Samsung Galaxy S6 Review from Saint Albans, West Virginia Samsung Electronics "so much for your galaxy s6 active being "rugged" ...might be waterproof but it's not 19 month old Dominic proof lol ...dropped it last night & the touchscreen stopped working..." Read more Samsung Electronics - Samsung Galaxy S6 Review from Tiskilwa, Illinois Samsung Electronics "I recently bought a Galaxy S6 after having to switch my service due to connectivity issues (couldn't make or receive calls due to virtually no signal from the main carriers..." Read more Samsung Electronics - Samsung washer RUSTING Samsung Electronics "Avoid getting a Samsung washing machine. Like many others, the area around the bleach dispenser on our Samsung WA5451ANW washing machine began to show signs of rusting after just..." Read more Walmart Savings Catcher Hacked Walmart "I have been entering my receipts from Walmart on Savings Catcher App, now the app has been hacked and some lowlife has redeemed all of the rewards dollars that I..." Read more Guardsman - Do not purchase protection plan Guardsman "Two years ago I purchased Guardsman 5 year Protection Plan through Ashley Furniture for my furniture. Just recently my 3 year old son scribbled with a ink pen on the..." Read more Matrix home health agency shorts paychecks routinely Matrix Home Health "I am a RN with over 40 years experience and 25 in upper management including 12 years as founder and entrepreneurship. I was recruited by a fellow nurse, I worked..." Read more Safeco Insurance - Safeco Claims the WORST EVER Safeco Insurance "On July 11th, 2017 we noticed that our hardwood floor in our kitchen and hall had erupted due to a water leak at the refrigerator. The continuous hardwood floor consists..." Read more