South Melbourne, Victoria
6 comments
Not resolved

Hi there,

About 8 months ago I bought a brand new Samsung 46" 6000 smart LED but unfortunately 1 month ago the LED completely gone away and It took a month for Samsung to replace it with a brand new one(a newer model), last Friday on 20 April 2012 I received the new one but I noticed the screen is not as sharp and clear as the previous one even in HD channels. not Only it was not sharp and clear but also it's blur and difficult to read some texts.

Since I'm not a TV expert It took me a while to find out what wrong is with the picture,(I reset pic setting several times and reset the TV setting completely but none of them has solved the problem ,even I tried to upgrade the software version but it was already updated). I called Samsung customer service several times and when I asked them what the difference is between the new one and the old one, once they told all Info is available in website and I only can use it to find out the difference, when I checked the website the the new one UA46ES6200 is not available it means that some customer service guys do not know what sort of info is available in your website and its really disappointing for a such a big brand like Samsung , finally I spent 2 hours sitting in front of TV and trying take some picture that show what the problem is.

I sent those pictures but since samsung is using the latest technology it took 24H to 48H to receive an email , they are using pigeon tech and finally they asked me to sent it again :)

I did too much effort for my Samsung TV , I would rather to get a refund and go for a Sony TV.

If any one wants to see how the quality of the samsung smart TV is ,I can send the picture that shows the problem.

Review about: Ua46Es6200.

Review #314684 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / $1500
Preferred solution Not specified

Had an Experience with Samsung Electronics?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#976547
Sounds like what I saw when I didn't use a GOOD HDMI cable. Proper wiring is important. Samsung makes good screens.
Isabella
Florence, Alabama, United States #598608
:( I've been having trouble connecting to the internet on this since I got it. It never loads videos. It takes 10 minutes to watch a 3 minute video. My wireless router is located right next to it. It just refuses to pick up the signal. I would suggest that you look elsewhere if you are looking for a tv with quality internet.
Amir
to Isabella Melbourne, Victoria, Australia #598612
Hey,

sometimes I had the same problem, the packet lost was too high,

with the Sony one I don't have any problem
Cactus gary
#494571
Bought a new 8000 series Plasma - smart TV ?? It is advertised as being able to connect to the internet. Either poor advertising or fraud. This requires a passive ip address. Interesting: not available from ROGERS, SHAW, TELUS, COGECO - so how do I do this in Canada. Samsung has NO answer, They claim they have 1000's of Canadians hooked up. So where are they? What internet providers are they using? Seems to me a joke.
Julian
#490202
I also found Samsung customer service absolutely useless. Ive played around with the settings a fair bit & Im pretty happy with them now although some 3D movies are still a litle blury at times. Samsung twice sent me a software update on a usb & both times it didnt work, they are a pretty useless bunch when you need them
Amir
#486207
Eventualy I managed to refaund the tv :)

You May Also Like

"I am on my 4th Samsung TV. 2 of 4 of them have broken in the first year of ownership. Most recently, I bought a 40" LED Smart..." Read more
" Dear Sir, This serves to raise a complaint about one of your repair agents in Egypt. I have a GT-s7562 mobile, I had some troubles with its software and after..." Read more
"Hello, i feel cheated. Sorry about my english...In 2010 I purchased UE46B6000, a year late the first issue was thin black horizontal lines across the panel one year . Diagnosis..." Read more
""i have samsung lcd 32 450 made in hungary year 2008 hd readyon the panel i have black ungeometrical forms like a shedows with big sensitivesIM SO DISAPOINTED becouse i..." Read more
"I went thru the enrollment process, wanting to be insured for 2016. Unfortunately, because of my financial situation, I was unable to make my first or any other premium payment..." Read more
"I found a piece of long finger nail in my steak I'm so disappointed knowing that they don't wear gloves and that am eating food from a fast food restaurant..." Read more
"I was told to wait for my battery order to arrive by the seller. order was valued $713USD The seller went into radio silence, would not reply to emails or..." Read more
"We started the process by in Aug 2016. They had a lot of turnover and 1 GC was fired and the other quit. The new GC refused to meet with..." Read more