We purchased our 42 inch plasma samsung tv in december 2006 for $1699 plus tax. July 2012 our tv caught on fire.
Fortunately, we were right there when it happened and were able to contain the fire. After 2 1/2 weeks of calling in to the ECR, executive customer relations, we were told that they were not going to do any repairs or be able to offer any compensation for the tv as it is out of its 5 year warranty. The tv caught on fire, could have harmed my family and burned my house down, and there was not attempt on their part to make the situation right.
This is deplorable that a company would have such horrific customer service! We will never buy another samsung product again.
Product or Service Mentioned: Samsung Electronics Tv.