1.6K views
Featured Not resolved
1.5
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
13 comments

Avoid getting a Samsung washing machine. Like many others, the area around the bleach dispenser on our Samsung WA5451ANW washing machine began to show signs of rusting after just two years.

We were told by a service man this was a design issue Samsung had addressed in models after this one. Now are less than five years old, areas are starting to rust through even after we tried porcelain repair paint to slow it down and brushed it down to metal. Samsung support does not exist. Got a sales pitch instead on how Samsung has 'world class products' and an explanation on how rust forms.

If they are so versed in the formation of rust, why does their product rust out so quickly when it is known to be repeatedly exposed to water and chemicals (even though we never used the bleach dispenser). I was then told according to their database 'there are no reported issues with this washer model.' They must be deleting those calls/records because Amazon and other sites are saying something different.

I was also told this degradation is 'cosmetic damage' and not covered under their warranty. Cosmetic damage is a scratch, dent or something similar on the outside of the machine, not the complete erosion of material around a component you are supposed to be able to use.

My only recommendation is to steer clear of Samsung unless you enjoy replacing your appliances every couple years and don't mind a company that won't stand behind their product.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of poor product quality and claim no issues. Please immediately contact the author of this review to discuss bad quality of samsung electronics wa5451anw washing machine and associated monetary loss in the amount of $1000. Samsung Electronics needs to issue a full refund according to poster's claims.

Other people also mentioned samsung electronics wa5451anw washing machine in their reviews. You may find this information helpful for further shopping at Samsung Electronics.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1522414

Our Samsung’s top of the line washer is rusting from the inside out. Obviously untreated metal on the inside, so there is no fix.

Contacting Samsung with the washer still under warranty we were told their warranty does not cover rust or any resulting damage.

So they refused to do anything. Now the entire top of the washer is rusting away possibly creating a safety hazard since the spinning drum may lose its support.

Anonymous
#1434558

Mine is also rusting in several places. I have only had to washer for maybe 4 years. Will never by another SAMSUNG appliance again ridiculous

Anonymous
#1400416

I had the same issue with the same model. I just replaced this 3 yr old machine today with a whirlpool for half the price I paid for the Samsung.

In all my years of having a washing machine which typically lasted 12-14 years I've never had a machine rust. It started in the bleach dispenser and after a year the rust was spread throughout the whole top portion coming thru the paint. The machine worked great and my laundry was fine.

But who wants a new machine with rust all over the top and spreading. Very disappointed that I made that purchase with Samsung.

Anonymous
Urbanna, Virginia, United States #1331366

I WILL NEVER PURCHASE ANOTHER SAMSUNG PRODUCT. THE WASHER RUSTED OUT AROUND THE BLEACH DISPENSER AND MY REFRIG.

STOPPED WORKING AND WAS HARD TO GET A REPAIRMAN TO FIX IT.

WHEN ONE WAS FOUND A WAITING LIST OF 3 WEEKS FOR A BROKEN REFRIG. NOT PLEASED WITH SAMSUNG AT ALL

Anonymous
Ottawa, Ontario, Canada #1301135

Have had same washer for 2 Years

And have been wiping edges of dispenser for a while then popped off the blue plastic bleach dispenser and to my surprise totally rusted out. I'm with you I would never purchase another Samsung product !!!

Anonymous
Durant, Oklahoma, United States #1291714

Same problem

Anonymous
#1271397

We have same model, same problem in same time period.

I will NEVER purchases Samsung Appliance again.

Happened after warranty expired (year 2), no service support available.

Spent nearly $1000 only to have rust disintegrate the washer cabinet.

NEVER again, Samsung.

Anonymous
Mccordsville, Indiana, United States #1271296

The exact same thing is going on with my Samsung washer. So disappointing. So costly.

Anonymous
Prosper, Texas, United States #1264098

Mine is doing the same thing. 4 years old and rusted through.

Changed my opinion of Samsung.

Terrible customer support. Stay away from their washing machines!!

Anonymous
Mesquite, Texas, United States #1244037

I would never buy a Samsung product again. Rusting in several places. Never have had a washer to do that before.

Anonymous
Dearborn, Michigan, United States #1226872

Same experience here.

Anonymous
Hartfield, Virginia, United States #1220407

Similar experience with a three year old washer. Avoid Samsung products!

Anonymous
Radnor, Pennsylvania, United States #1181526

Wow that looks disgusting

You May Also Like