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1.6

Avoid getting a Samsung washing machine. Like many others, the area around the bleach dispenser on our Samsung WA5451ANW washing machine began to show signs of rusting after just two years.

We were told by a service man this was a design issue Samsung had addressed in models after this one. Now are less than five years old, areas are starting to rust through even after we tried porcelain repair paint to slow it down and brushed it down to metal. Samsung support does not exist. Got a sales pitch instead on how Samsung has 'world class products' and an explanation on how rust forms.

If they are so versed in the formation of rust, why does their product rust out so quickly when it is known to be repeatedly exposed to water and chemicals (even though we never used the bleach dispenser). I was then told according to their database 'there are no reported issues with this washer model.' They must be deleting those calls/records because Amazon and other sites are saying something different.

I was also told this degradation is 'cosmetic damage' and not covered under their warranty. Cosmetic damage is a scratch, dent or something similar on the outside of the machine, not the complete erosion of material around a component you are supposed to be able to use.

My only recommendation is to steer clear of Samsung unless you enjoy replacing your appliances every couple years and don't mind a company that won't stand behind their product.

Reason of review: Bad quality.

Monetary Loss: $1000.

Preferred solution: Full refund.

Samsung Electronics Cons: Poor product quality, Claim no issues, Premature rusting.

Location: Texas, United States

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Guest

The same problem

Guest

My bleach dispenser rusted out in two years and their refrigerator ice maker freezes up every three weeks. DONT BUY SAMSUNG PRODUCTS, THEY ARE THE WORST

Guest

Same rust erosion problem here. Purchased new Samsung washing machine in April, 2015 and began seeing the rust erosion and have stained/damaged clothing from rust particles.

Guest

We have the same rust issue with our Samsung top load washer WA5451AN; rust spots showing up randomly on clothing and linens but of course not noticed until after they have been dried and the stains are set. Is there anything that can be done to fix the rust spots or do we have to buy a new washer?

Guest

My Samsung washer has same rust issue. It started rusting around the bleach dispenser and behind the soap tray after only 2-3 years of use under normal conditions.

I have a Maytag washer that is several years older than my Samsung washer and my Maytag has no rust. Very disappointed in Samsungโ€™s quality!

Guest

Same here. My is rusting around the detergent dispenser so there is rust in the detergent dispenser before and after every wash.

Kaynen Tbn
reply icon Replying to comment of Guest-1568847

I purchased my Samsung top load washer in 2016. My washer dispenser has rust around it also.

My husband stated not to pour bleach in the dispenser. Why have a specific area for the bleach if you canโ€™t pour bleach in it

Christal M Adz

Same here!!! Rust all around the bleach dispenser!

When I contacted Samsung, same song and dance -- not covered, cosmetic. Besides the issue of rust, the machine washes horribly!!! It dispenses barely enough water to get the clothes wet, much less completely cover them -- I have even had clothes come out dry because they never rotated down from the top layer. My boy's rugby clothes still come out smelling so I have to rewash, deodorant in sweater underarms will not come out even when pretreated, barrel barely moves 2-3 inches when supposedly washing.

I have put a set of sheets in with a sheet with one fold in it and the sheet came out still folded!!!! A few years ago, I received a sticker in the mail to put over the settings because they were apparently incorrect - did anyone else get that sticker? I hate this machine and will NEVER PURCHASE SAMSUNG AGAIN!! I am checking into a class action lawsuit that I have found online.

If enough of us do the same, maybe we can get something done about it. Frustrated doesn't even come close to describing my feelings :-/

Guest

Our Samsungโ€™s top of the line washer is rusting from the inside out. Obviously untreated metal on the inside, so there is no fix.

Contacting Samsung with the washer still under warranty we were told their warranty does not cover rust or any resulting damage.

So they refused to do anything. Now the entire top of the washer is rusting away possibly creating a safety hazard since the spinning drum may lose its support.

Guest

Mine is also rusting in several places. I have only had to washer for maybe 4 years. Will never by another SAMSUNG appliance again ridiculous

Guest

I had the same issue with the same model. I just replaced this 3 yr old machine today with a whirlpool for half the price I paid for the Samsung.

In all my years of having a washing machine which typically lasted 12-14 years I've never had a machine rust. It started in the bleach dispenser and after a year the rust was spread throughout the whole top portion coming thru the paint. The machine worked great and my laundry was fine.

But who wants a new machine with rust all over the top and spreading. Very disappointed that I made that purchase with Samsung.

Guest

I WILL NEVER PURCHASE ANOTHER SAMSUNG PRODUCT. THE WASHER RUSTED OUT AROUND THE BLEACH DISPENSER AND MY REFRIG.

STOPPED WORKING AND WAS HARD TO GET A REPAIRMAN TO FIX IT.

WHEN ONE WAS FOUND A WAITING LIST OF 3 WEEKS FOR A BROKEN REFRIG. NOT PLEASED WITH SAMSUNG AT ALL

Guest

Have had same washer for 2 Years

And have been wiping edges of dispenser for a while then popped off the blue plastic bleach dispenser and to my surprise totally rusted out. I'm with you I would never purchase another Samsung product !!!

Guest

Same problem

Guest

We have same model, same problem in same time period.

I will NEVER purchases Samsung Appliance again.

Happened after warranty expired (year 2), no service support available.

Spent nearly $1000 only to have rust disintegrate the washer cabinet.

NEVER again, Samsung.

Guest

The exact same thing is going on with my Samsung washer. So disappointing. So costly.

Guest

Mine is doing the same thing. 4 years old and rusted through.

Changed my opinion of Samsung.

Terrible customer support. Stay away from their washing machines!!

Guest

I would never buy a Samsung product again. Rusting in several places. Never have had a washer to do that before.

Guest

Same experience here.

Guest

Similar experience with a three year old washer. Avoid Samsung products!

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