Samsung Electronics - Samsung washer RUSTING

Avoid getting a Samsung washing machine.Like many others, the area around the bleach dispenser on our Samsung WA5451ANW washing machine began to show signs of rusting after just two years.

We were told by a service man this was a design issue Samsung had addressed in models after this one. Now are less than five years old, areas are starting to rust through even after we tried porcelain repair paint to slow it down and brushed it down to metal. Samsung support does not exist. Got a sales pitch instead on how Samsung has 'world class products' and an explanation on how rust forms.

If they are so versed in the formation of rust, why does their product rust out so quickly when it is known to be repeatedly exposed to water and chemicals (even though we never used the bleach dispenser). I was then told according to their database 'there are no reported issues with this washer model.' They must be deleting those calls/records because Amazon and other sites are saying something different.

I was also told this degradation is 'cosmetic damage' and not covered under their warranty.Cosmetic damage is a scratch, dent or something similar on the outside of the machine, not the complete erosion of material around a component you are supposed to be able to use.

My only recommendation is to steer clear of Samsung unless you enjoy replacing your appliances every couple years and don't mind a company that won't stand behind their product.

This review is a subjective opinion of a user.
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More Review Details

Style and Design
Customer service
Value for money
Exchange, Refund and Cancellation Policy
Product or Service Quality
Ease of Use
Price Affordability
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Poor product quality
    • Claim no issues
    • Premature rusting

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
Product or service
Samsung Wa5451Anw Top Load Washing Machine
Review category
Appliances and Electronics
review #873868

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Sep 29 #1220407 Hartfield, Virginia

Similar experience with a three year old washer. Avoid Samsung products!

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