Bought a Samsung French Door refrigerator in August 2011. Had them come out 3 times (April - May 2012) as it was frosting in the freezer, on 3rd technician visit, tech recommended (in writing) that the refrigerator be replaced. Samsung would not do it on the grounds "the retailer does not participate in our exchange program". Ok, but that's not my issue. They asked I give them my cc number, cut the cord, send the cord and the serial number label to them, then I might get a check in 2-4 weeks. Samsung's internal refund policy states you must do the above to get a refund, but the warranty just says "repair or replace at our option". Samsung would do neither.
I took them to small claims court and just won a judgement for over the value of the fridge for removal, etc.
Don't let them push you around, take them to court!!! Their internal policy has nothing to do with the warranty agreement/contract between you and Samsung. I believe there is grounds for a class action lawsuit here.
Product or Service Mentioned: Samsung Electronics Refrigerator.
Monetary Loss: $1700.