Not resolved
1 comment

Have a Samsung RF263BEAESR/AA unit that is only 3 years old that has developed a issue with water leaking into the main portion of the refrigerator.

Called Samsung and they stated that this is NOT a covered warranty issue and I need to call a service tech.

I called the tech and he informed me that this is a know issue and I need a "Leak Kit" at a cost of under $20, plus the cost of labor.

I cannot understand why Samsung cannot cover this repair on a unit that I paid over $2000 for plus the fact that the fix is a heating element that is longer than the one that was originally installed.

Samsung from what I have read knew about this issue and refuses to help their costumers.

I sent Samsung a complaint and their response was "There are no accommodations available. We apologize for any frustration and inconvenience."

Well Im sorry that I will NEVER purchase any Samsung product in the future and will instruct everyone I know to stay away from their products at all costs!

Art Kolupanowich

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Samsung televisions are fairly reliable but stay away from Samsung appliances. Best to always buy a basic model of appliance without the bells and whistles so when it breaks, just toss it out and replace. The Whirlpool basic appliances are still good.